Norris Funeral Home

Dear ***,Thank you for your message and providing us the opportunity to respond to your concerns.To address the matter you raise, we openly share all of our terms of service (including billing details) on our website which is available to the publicWe also include the direct link to these terms
at the bottom of all our ‘Welcome Emails’ when you sign up as a Customer, so as to ensure that we communicate this important detail when new customers joinThe transparency of the agreement terms for all our customers is something we strongly believe in.We appreciate you taking the time to leave your feedback, and we’d be more than happy to discuss the matter furtherPlease don’t hesitate to reach out anytime at *** ***, and we can have one of our Managers attend to your call personally.Main Street Hub Team

Dear ***, Thank you for your message and providing us the opportunity to respond to your concernsTo address the matter you raise, we openly share all of our terms of service (including billing details) on our website which is available to the publicWe also include the direct link to these
terms at the bottom of all our ‘Welcome Emails’ when you sign up as a Customer, so as to ensure that we communicate this important detail when new customers joinThe transparency of the agreement terms for all our customers is something we strongly believe inThe last record we have of your request to cancel was on 2/1 to which we processed your request which was reflected in the next billing cycle, per our terms of service agreementOf course, if you do have any follquestions, please don't hesitate to reach out to *** ***, and we'd be happy to discuss the situation with you directly Kindest regards, Main Street Hub Team

Thanks for reaching out ***We have been contact with our team and after you spoke with us, we processed a refund for the initial monthly recurring fee of $399, confirmed that there will be no future billing, and that we would be releasing your business from the initial day agreementIf you
have any questions, concerns, or feedback for us, please don't hesitate to reach out or call us at ###-###-####All the best, Main Street Hub Team

Dear ***, Thank you for your message and providing us the opportunity to respond to your concernsWe take all of our customers’ concerns seriously and are focused on providing a world-class service experience for them. After speaking with our team, it looks like you are in contact with them to
resolve this matter, but if you have any further questions, please feel free to reach out to us directly at *** *** --*** *** *** *** ***, Co-CEOs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
In addition to the resolution, I would like to have my comments posted in order to inform other prospective customer lured by this business
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This company stole my money We informed them to cancel the service when we completed the sale of our business Last week they had a record of our phone call,but not the content of that call There is no other word for this but theft It is not the convenience of self serving memory It is institutional theft.We have instructed our bank to reverse the charge made to our account and to no longer allow this band othieves to access our account.These responses,while evolving to wrap innocence on the perps, are not acceptable to us. we informed them to discontinue this service and followed what we thought were the proper procedures to end the relationship.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I reject the response because when I spoke to ? them they admitted to not doing the job they were suppose to do and wanted me to stay on and continue to pay more so they could correct the job they were suppose to do. I want a refund to the payments I made for non performance on their part.
Regards,
*** ***

Dear ***,Thank you for your email.Your experience is important to us and speaks to one of our core values, that being we hold ourselves accountable for our choices and results in order to provide a valuable service for our customersWe do apologize for your experience and we have taken immediate
action to ensure that you will not be contacted again, and addressed with our team member concerned, directly Please feel free to give us a call on *** *** if you would like to talk to one of our team managers further, however, we do hope that we have been diligent in addressing this matter.Thank you, Main Street Hub Customer Service Team

Thanks for reaching out, ***We have connected with your team and it looks like this account was cancelled days agoWe have sent you an email confirming your cancellation and can confirm that this cancellation has been processed. If you don’t see this email in your inbox, please check
your Spam folder, or feel free to email [email protected] or call to reach our team. Thank you, Best, Main Street Hub Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is still unresolvedAll they have said is that they will contact meThey have yet to do that.
Regards,
*** ***

Hi, ***,Thank you for your message and providing us the opportunity to respond to your concernsWe take all of our customers’ concerns seriously and are focused on providing a world-class service experience for them.After speaking with your team, it looks like they have reached out to you and
resolved this issue. If this is not the case, or if you have any further questions, please feel free to reach out to us directly at *** ***.All the best,Main Street Hub Team

Complaint: ***
I am rejecting this response because:I requested a refund for the $set up fee not the $monthly feeThe $monthly recurring fee had already been refundedThis complaint was filed in regard to the set up fee of $(which was incorrectly charged as "recurring" on our debit card)We should not be charged $for a set up that never took place, and we most certainly do not approve it since it was billed as "recurring"I need to see a reversal of this charge to know that the issue has been corrected.
Regards,
*** ***

Thank you for your feedback While your experience is very atypical of what we hear from our customers we are sorry that it wasn't better We will certainly oblige your request to not be contacted, but if you ever wish to speak directly to our co-CEOs or any senior member of the team,
please don't hesitate to ask

Hi, ***As we have discussed, we have no record of contact in January regarding this issueWe have clear cancellation guidelines, and since those guidelines hadn't been met, we are unable to issue a refundYour account with us has been cancelledIf you’d like to discuss this matter further, feel free to call us directly at ***.Best, Main Street Hub Team

Complaint: ***
I am rejecting this response because:It was just a response saying that you were going to get back with me. You did not pursue the complaint, thus the complaint is not complete. Ignoring the complaint will not make it go away, and is equally unprofessional as the businesses conduct previously
Regards,
*** ***

Dear ***,Thank you for your message and providing us the opportunity to respond to your concernsWe take all of our customers’ concerns seriously and are focused on providing a world-class service experience for them.After speaking with your account manager, it looks like we have resolved this
issue. If you have any further questions, please feel free to reach out to us directly at *** ***. All the best, *** *** *** *** ***n, Co-CEOs

Dear ***,Thank you for your message and we’re pleased to have an opportunity for us respond.Firstly, we take all of our customers’ concerns seriously and are focused on providing a world-class service experience for themIt is never our intention to leave our valued customers feeling frustrated
with our services.We can confirm that our terms of service were explained to you by our Team Member on your initial call that you signed as a new customer (11/18/2015)We also share all of our terms of service on our websitehttp://www.mainstreethub.com/terms-of-service which is available to the public.We are always open to discuss any of the concerns you raise in regards to your service agreementPlease feel free to give us a call anytime at *** *** and we can have on of our Managers attend to your call personallyThank you,Main Street Hub Customer Service Team

Dear ***, Thank you for sharing this feedbackProfessionalism is something that we take very seriously in our mission to help local business owners. It was never our intention to leave you feeling frustrated as a result of that and we will have one of our Senior Managers reach
out to you directly within the next two (2) business days. Alternatively, you can reach us on *** *** if you would like to contact us at your convenience on this matterThank you kindlyMain Street Hub Customer Service Team

Hi, ***Our team reached out to you to discuss this matter furtherPlease give us a call at ###-###-####.All the best, Main Street Hub Team

Dear ***,Thank you for your message.It is not our intention to avoid or ignore the importance of this complaintWe take all of our customers’ concerns seriously and are focused on providing a world-class service experience for themAs we cannot accept account cancellations via email, we therefore
had one of our senior leaders call you personally to discuss on 4/22/We acknowledged all of your concerns with empathy, provided the remedy in which you were seeking and also processed the official cancellation of service agreement effective immediately (4/22/15) - confirmation was also sent to your nominated email account.Again, we want to reiterate that we truly value feedback from our customers in our mission to help create thriving local economiesIt was never our intention to leave you frustrated with our servicePlease feel free to give us a call anytime at *** ***. Thank you,Main Street Hub Customer Service Team