Response to rebuttal of Complaint ID #11822327 The customer alleges: “I am rejecting this response because: It is completely a false representation of the events, EXCEPT for the reference to my using foul language and making threats.” I contend that my initial response to this complaint is completely accurate but will again address the customer’s statements. I am attaching four screenshots of the photos taken prior to my departure of the job site on October 14th . I had completed the work to the consumer’s satisfaction at that time and she posed on the shelf of the unit when I snapped the final photo. This is not the picture of an unhappy customer. I am also attaching screenshots of the thirty-seven text messages that the consumer has assailed me with over the course of this verbal contract. In addition to the text messages, I received numerous voicemail messages both on my cell phone and my home phone that cannot be included here, but were as or more abusive as the text messages I am attaching. The customer initially states: “The original estimate was for $200 which was revised as there would be NO CARPET OR PAINT WORK REQUIRED down to $180; he did NOT purchase what I asked for, and the boards with floor glue GOOD NOT BTW USED (sic) - TOXIC - FOR ANIMAL HOUSING. I asked him to "build me a box and screw it to the wall, and HE created framework that HE boarded over, requiring more support frame work and additional labor time.” I assert that the customer and I met and discussed the project extensively on October 4th at which time she informed me that she wanted to have me “construct a box with carpeted shelves to screw into the wall as a gymnasium unit for her 16 housecats”. I advised the customer that to construct the framing directly on the wall would require fewer materials and would be less costly, as well as a sturdier support system for the weight of 16 pouncing housecats. Her concern was that the unit be sealed to provide added protection from moisture and cold. We discussed the fact that since it would be located on an interior wall with no access to the outside, the added cost would be excessive and unnecessary. Since she was on a tight budget, this made the project feasible. At the conclusion of this conversation, the customer and I agreed that I would construct framing and supports for a two-stage shelving unit attached to the interior dwelling wall with three carpet covered shelves in the first stage. Second stage consisting of additional shelving to be completed at a later date. I submitted my verbal bid based on this information. I reiterate that my original verbal bid and agreement for Stage 1 was for $250.00. This was a flat rate fee covering the cost of my labor along with one helper to assist in the installation and construction of the unit. The time to construct the framing was estimated to take a day with an additional day to permanently attaching the shelves to the framing and cover them with carpet. These shelves were to be notched into the framing for a smooth surface upon completion. This fee included no materials, which were to be purchased by the customer directly. No deviation from this bid was discussed until October 13th (the second workday) when the customer instructed me that she wanted to change the configuration of the unit. She wanted to have me place plywood on top of the framing I had completed the previous day, in order to “seal” the unit. She was most concerned that her cats would be cold without the added wall. We had an extensive conversation over her requirement to “seal” the unit as we had already come to the determination that this step was unnecessary. However, at the end of the day, the customer is always right. I amended the amount of the bid to add one more day of work to meet the customer’s requirements. The amended agreement was that she would pay the original bid of $250 plus an additional $100.00 for the time requirement to complete the modifications. At the end of the work day, she informed me that she did not have enough capital to finish the shelving portion of Stage 1 and that she could give me $160.00 that day with the balance of $90.00 plus the additional $100.00 at the end of following day, which was to be the completion of Stage 1. The photos show the completion of the framing and placement of two of the three shelves. I was to return the following day to complete the third and install the carpeting. In addition, I gave her some materials I had left over from a prior project to assist her including plywood that had some glue on it but would be sufficient for carpet covered shelves. The consumer further states: “I was told he would cut and attach backing inside the shelving unit, and when I saw he had boarded over his framework, I knew the job could not be finished on time and said so. He DID ZERO CLEAN-UP as they left after only approximately3 hours the 2nd day because "[redacted] had a headache.” I never discussed cutting and attaching backing inside the shelving unit. It would have increased the amount of time required to complete the project by another day at least. At her insistence I did install the plywood on the wall over the framing I had constructed as shelf framing and supports for additional sealing to the cat gymnasium. I worked for two full days at the customer’s residence, arriving at 9:00 AM and departing at approximately 5:30 PM each day. Earl may have had a headache that day, I do not recall, but we did not depart the job until after 5:00 PM. When I left the jobsite on the 13th, the materials were stowed where the customer directed, on the back deck beneath the eaves. There may have been some construction residue but for the most part, the job site was cleared. The customer further states: “He charged me without asking for the boards with toxins on them (UNUSABLE) and a saw blade and 2 carpenter pencils (not for me) and kept $13.00 in change.” I did not charge for any boards that she contends contained toxins. The boards that I donated to her project were materials that I had on hand and could not use and were not charged to her. One of the boards did, indeed have glue on it, but since it was to be covered with carpet, would not have been an issue. Again, these boards were materials that I had on hand and did not charge her for. I did, however purchase the stated saw blade and two pencils with her funds for use on this project. Furthermore, I absolutely returned her $13.00 in change along with the purchase receipt on October 12th at the start of the workday. My helper witnessed me returning this change and receipt. The customer went on to say: “He bid the job for $200, down to $180 because I would beer (sic) painting it, and the carpet he brought along for me to consider looked beyond it's (sic) use and I made him remove it. He was paid $20.00 twice ($40.00) for gas, and a generous additional $50.00 along with the $180.00 he had agreed to ($100.00 on day 1, plus $100.00 for materials; and $80.00 plus $50.00 because I promised to be generous for good work, and was so anxious that this cabinet get done quickly that I paid before it was completed.” No funds were paid to me until the end of my work day after 5:00PM on October 13, 2016. At that time, the amount of $160.00 was paid (equating to just under 46% of the total revised bid); with the understanding that the outstanding balance of $190.00 (the balance of the original bid of $90.00 plus the additional $100.00 for the modification of the work requested) would be paid in full at the completion of the project on October 15, 2016. She further states: “What is there is unusable. And, he left good wood out on the deck in the rain which is ruined, along with the entire mess involving small chunks of wood and lots of sawdust, AND, the pieces with toxins on them” It is correct that I did not return to complete the project due to the abusive text messages the customer began to send to me on October 19th while my vehicle was broken down and I was unable to make the commute. I had fully intended to return on the 14th , but my vehicle broke down across the street from the jobsite where it remained until I was able to get it repaired on October 25th, within plain site of the customer’s house. I am unclear on exactly what the customer is contending when she states the following: “I NEVER WOULD HAVE AGREED TO EITHER USE PET PART FOR - HE ARBITRARILY CHARGED ME $10.00 EACH AND TOOK IT OUT PUFF THE $$ I GAVE HIM FOR MATERIALS. I have pictures and the texts and call history as well that will disprove his statements regarding ther "order" of things.” (sic) The complaint summary states: Purchase Price: $400.00 Disputed Amount: $750.00 Desired Settlement: A refund of ALL MONIES PAID AND/OR STOLEN, PLUS additional $$ to purchase replacement materials AND hire a REPUTABLE CONTRACTOR to complete the job. I resolve that the purchase price was (after modifications) was $350.00, never $400 and that the disputed amount of $750.00 comes from nothing I have been a party to. I have addressed these complaints to the best of my ability. I refer you to my original Response to Complaint as nothing has changed with this rebuttal. The facts are: I accomplished the work
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On October 4, 2016, I received a call for a bid to construct a shelving unit for [redacted]. I scheduled an appointment to come to the job site on October 7th to provide the cost estimate for the project.
On the morning of the 7th I travelled to [redacted]., approximately 45 miles from my base of operation, and learned the customer required a two-stage shelving unit attached to the interior dwelling wall with three carpet covered shelves in the first stage and the second stage consisting of additional shelving to be completed at a later date. I submitted my bid based on this information.
The time to construct the framing was estimated to take a day with an additional day to complete covering the first three shelves with carpet and permanently attaching them to the framing. These shelves were to be notched into the framing for a smooth surface upon completion. The verbal agreement with the customer was that she would purchase all materials and I would charge her $250.00 for two days labor for myself and my assistant.
Ms. [redacted] agreed to these terms. It was also agreed that, due to the fact that she was having vehicle issues, I would do her the courtesy of driving to her home on [redacted] on October 11th at 9:00 AM and take her to the car dealer where she was in the process of purchasing a new vehicle. She would, at that time, provide me with $200.00 to purchase the materials required for the job and I would then begin the shelf project the following morning.
On the 11th, I placed a call to the customer at 8:05 AM to inform her that I was on my way to pick her up and that I would arrive at approximately 9:00 AM as agreed upon the day before. During this call, we were disconnected and I subsequently received four new messages from her at 8:09, 8:11, 8:16 and 8:20AM, each one becoming more and more abusive. I did not hear these messages until I was back in range, having driven out of cell phone range in my drive to her house.
These bombastic calls were an initial concern to me but when I got to her house, she explained that she had become upset when she was unable to reach me and apologized for her anger and use of inappropriate language. I told her I understood but that she should remember that there were places where cell phone service was unavailable but to be assured that I would be in touch with her as soon as I was able to do so.
On October 12th, I arrived on the job site at 9:00 AM, delivering the $187.00 worth of materials I had purchased the previous day and refunded her change of $13.00. I did this in the presence of my helper, [redacted] and he can attest to this fact. We completed the initial shelf framing by the end of the day and at this point, she was extremely satisfied with the work thus far completed.
On October 13th, I arrived again at 9:00 AM to begin the final stage of the project. Upon arriving, the customer instructed me that she wanted to change the configuration of the unit. She wanted to have me place additional plywood on top of the framing, completed the previous day, in order to “seal” the unit. I explained to her that the interior wall would not require sealing and that I had not accounted for that step in the initial bid. She insisted that I place the plywood on top of the framing. I agreed that I would do this but it would now change the bid amount and time estimate. She understood that there would be additional cost but felt it was critical to accomplish this project to her specifications, not mine.
The amended agreement was that I would complete the installation of the plywood that day and return the following day to complete the shelf installation of plywood, additional framing and place the three carpet covered shelves, for the balance of the initial bid plus an additional $100.00 for the time requirement for the modifications.
At the end of the day, we had installed the additional plywood on top of the framing but she did not have the money necessary to replace the plywood for the three shelves. I informed her that I had a remnant from a previous job that I would be happy to give her at no charge in order get the shelves created. I explained that it wasn’t perfect and that there was glue on the board. The glue was not an issue because we were covering the shelves with carpet. She accepted the board and thanked me for giving it to her.
When we were done that afternoon, we picked up our work area, storing the boards under the eaves, out of the direct weather as we were told to do. When I requested payment of the initial bid amount, she informed me that she was unable to pay the entire amount until the following day. In fact, she paid me only $160.00 of the original $250.00 bid, which I agreed to with the understanding that I would return the following day to complete the modified Stage I and she would pay the balance at that time.
As I was leaving the residence on [redacted]., my vehicle broke down and I found myself unable to meet the commitment for October 14th. I called her when I was able to get home that evening, explaining the breakdown and asking for her patience in the completion of the project until I could get my vehicle repaired. She agreed. Unfortunately it was a complicated repair and took several days to complete and get back in business. I maintained contact with her during this period, but my hands were tied until the vehicle was repaired.
I had anticipated being back on her job no later than October 25, but my car issues had not yet been resolved so I called her that evening to inform her that my car was still broken down and that I was uncertain as to how long it was now going to take for the final repairs. I also informed her that I would need to complete another job before I could return to her, due to the delays with the breakdown.
It was at this point that I began receiving abusive text messages from her. She went so far as to call both my cell phone and my home phone, leaving threatening messages. I responded to each of them, attempting to keep her in the loop as to the progress of my transportation issues. I again explained that once my car was back on the road, I had a commitment on another job and that as soon as I had met that commitment I would be back on her project.
Her text messages became even more abusive. I received messages that included foul language and threats to become physical and “beat my ….”. I received threatening messages on October 31st at 12:00, (Responded at 12:01) 12:02, 12:03, (Responded at 12:04) 12:05, (Responded at 12:06) 12:07, and 12:10. Again at 12:10 PM I explained that I was completing the prior commitment job and would be at her project as soon as I was finished, to please not panic, she was next on my calendar. At that point, I received more abusive and threatening messages at 2:05, 2:07 and 2:08PM. Then more came in at 10:50PM, 10:53, 10:54, 11:12, 11:16 and again 11:25PM all of which were threatening and contained the foulest of language.
It was at this point that I became seriously concerned about working under such a hostile environment and made the decision that, even though the project remained unfinished and with funds still due, it was not worth my health and wellbeing to suffer the type of abuse that this woman was spewing and it was better to write off the balance due as uncollectable. I chose not to further respond to her abusive messages, but continued to receive them. They came in again on November 1 at 11:25 AM, November 7th at 2:37 PM, November 11th at 3:01 PM, and finally again on November 12th at 2:16, 2:23 and 2:27PM. These messages all carried threats to my safety and severely abusive language. For the total fee collected of $160.00 it was absolutely not worth the abuse to return under such a hostile environment.
No one should have to take this kind of abuse.
All voice and text messages have been saved and can be provided upon your request.
Response to rebuttal of Complaint ID #11822327 The customer alleges: “I am rejecting this response because: It is completely a false representation of the events, EXCEPT for the reference to my using foul language and making threats.” I contend that my initial response to this complaint is completely accurate but will again address the customer’s statements. I am attaching four screenshots of the photos taken prior to my departure of the job site on October 14th . I had completed the work to the consumer’s satisfaction at that time and she posed on the shelf of the unit when I snapped the final photo. This is not the picture of an unhappy customer. I am also attaching screenshots of the thirty-seven text messages that the consumer has assailed me with over the course of this verbal contract. In addition to the text messages, I received numerous voicemail messages both on my cell phone and my home phone that cannot be included here, but were as or more abusive as the text messages I am attaching. The customer initially states: “The original estimate was for $200 which was revised as there would be NO CARPET OR PAINT WORK REQUIRED down to $180; he did NOT purchase what I asked for, and the boards with floor glue GOOD NOT BTW USED (sic) - TOXIC - FOR ANIMAL HOUSING. I asked him to "build me a box and screw it to the wall, and HE created framework that HE boarded over, requiring more support frame work and additional labor time.” I assert that the customer and I met and discussed the project extensively on October 4th at which time she informed me that she wanted to have me “construct a box with carpeted shelves to screw into the wall as a gymnasium unit for her 16 housecats”. I advised the customer that to construct the framing directly on the wall would require fewer materials and would be less costly, as well as a sturdier support system for the weight of 16 pouncing housecats. Her concern was that the unit be sealed to provide added protection from moisture and cold. We discussed the fact that since it would be located on an interior wall with no access to the outside, the added cost would be excessive and unnecessary. Since she was on a tight budget, this made the project feasible. At the conclusion of this conversation, the customer and I agreed that I would construct framing and supports for a two-stage shelving unit attached to the interior dwelling wall with three carpet covered shelves in the first stage. Second stage consisting of additional shelving to be completed at a later date. I submitted my verbal bid based on this information. I reiterate that my original verbal bid and agreement for Stage 1 was for $250.00. This was a flat rate fee covering the cost of my labor along with one helper to assist in the installation and construction of the unit. The time to construct the framing was estimated to take a day with an additional day to permanently attaching the shelves to the framing and cover them with carpet. These shelves were to be notched into the framing for a smooth surface upon completion. This fee included no materials, which were to be purchased by the customer directly. No deviation from this bid was discussed until October 13th (the second workday) when the customer instructed me that she wanted to change the configuration of the unit. She wanted to have me place plywood on top of the framing I had completed the previous day, in order to “seal” the unit. She was most concerned that her cats would be cold without the added wall. We had an extensive conversation over her requirement to “seal” the unit as we had already come to the determination that this step was unnecessary. However, at the end of the day, the customer is always right. I amended the amount of the bid to add one more day of work to meet the customer’s requirements. The amended agreement was that she would pay the original bid of $250 plus an additional $100.00 for the time requirement to complete the modifications. At the end of the work day, she informed me that she did not have enough capital to finish the shelving portion of Stage 1 and that she could give me $160.00 that day with the balance of $90.00 plus the additional $100.00 at the end of following day, which was to be the completion of Stage 1. The photos show the completion of the framing and placement of two of the three shelves. I was to return the following day to complete the third and install the carpeting. In addition, I gave her some materials I had left over from a prior project to assist her including plywood that had some glue on it but would be sufficient for carpet covered shelves. The consumer further states: “I was told he would cut and attach backing inside the shelving unit, and when I saw he had boarded over his framework, I knew the job could not be finished on time and said so. He DID ZERO CLEAN-UP as they left after only approximately3 hours the 2nd day because "[redacted] had a headache.” I never discussed cutting and attaching backing inside the shelving unit. It would have increased the amount of time required to complete the project by another day at least. At her insistence I did install the plywood on the wall over the framing I had constructed as shelf framing and supports for additional sealing to the cat gymnasium. I worked for two full days at the customer’s residence, arriving at 9:00 AM and departing at approximately 5:30 PM each day. Earl may have had a headache that day, I do not recall, but we did not depart the job until after 5:00 PM. When I left the jobsite on the 13th, the materials were stowed where the customer directed, on the back deck beneath the eaves. There may have been some construction residue but for the most part, the job site was cleared. The customer further states: “He charged me without asking for the boards with toxins on them (UNUSABLE) and a saw blade and 2 carpenter pencils (not for me) and kept $13.00 in change.” I did not charge for any boards that she contends contained toxins. The boards that I donated to her project were materials that I had on hand and could not use and were not charged to her. One of the boards did, indeed have glue on it, but since it was to be covered with carpet, would not have been an issue. Again, these boards were materials that I had on hand and did not charge her for. I did, however purchase the stated saw blade and two pencils with her funds for use on this project. Furthermore, I absolutely returned her $13.00 in change along with the purchase receipt on October 12th at the start of the workday. My helper witnessed me returning this change and receipt. The customer went on to say: “He bid the job for $200, down to $180 because I would beer (sic) painting it, and the carpet he brought along for me to consider looked beyond it's (sic) use and I made him remove it. He was paid $20.00 twice ($40.00) for gas, and a generous additional $50.00 along with the $180.00 he had agreed to ($100.00 on day 1, plus $100.00 for materials; and $80.00 plus $50.00 because I promised to be generous for good work, and was so anxious that this cabinet get done quickly that I paid before it was completed.” No funds were paid to me until the end of my work day after 5:00PM on October 13, 2016. At that time, the amount of $160.00 was paid (equating to just under 46% of the total revised bid); with the understanding that the outstanding balance of $190.00 (the balance of the original bid of $90.00 plus the additional $100.00 for the modification of the work requested) would be paid in full at the completion of the project on October 15, 2016. She further states: “What is there is unusable. And, he left good wood out on the deck in the rain which is ruined, along with the entire mess involving small chunks of wood and lots of sawdust, AND, the pieces with toxins on them” It is correct that I did not return to complete the project due to the abusive text messages the customer began to send to me on October 19th while my vehicle was broken down and I was unable to make the commute. I had fully intended to return on the 14th , but my vehicle broke down across the street from the jobsite where it remained until I was able to get it repaired on October 25th, within plain site of the customer’s house. I am unclear on exactly what the customer is contending when she states the following: “I NEVER WOULD HAVE AGREED TO EITHER USE PET PART FOR - HE ARBITRARILY CHARGED ME $10.00 EACH AND TOOK IT OUT PUFF THE $$ I GAVE HIM FOR MATERIALS. I have pictures and the texts and call history as well that will disprove his statements regarding ther "order" of things.” (sic) The complaint summary states: Purchase Price: $400.00 Disputed Amount: $750.00 Desired Settlement: A refund of ALL MONIES PAID AND/OR STOLEN, PLUS additional $$ to purchase replacement materials AND hire a REPUTABLE CONTRACTOR to complete the job. I resolve that the purchase price was (after modifications) was $350.00, never $400 and that the disputed amount of $750.00 comes from nothing I have been a party to. I have addressed these complaints to the best of my ability. I refer you to my original Response to Complaint as nothing has changed with this rebuttal. The facts are: I accomplished the work
Response to Complaint ID #11822327
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On October 4, 2016, I received a call for a bid to construct a shelving unit for [redacted]. I scheduled an appointment to come to the job site on October 7th to provide the cost estimate for the project.
On the morning of the 7th I travelled to [redacted]., approximately 45 miles from my base of operation, and learned the customer required a two-stage shelving unit attached to the interior dwelling wall with three carpet covered shelves in the first stage and the second stage consisting of additional shelving to be completed at a later date. I submitted my bid based on this information.
The time to construct the framing was estimated to take a day with an additional day to complete covering the first three shelves with carpet and permanently attaching them to the framing. These shelves were to be notched into the framing for a smooth surface upon completion. The verbal agreement with the customer was that she would purchase all materials and I would charge her $250.00 for two days labor for myself and my assistant.
Ms. [redacted] agreed to these terms. It was also agreed that, due to the fact that she was having vehicle issues, I would do her the courtesy of driving to her home on [redacted] on October 11th at 9:00 AM and take her to the car dealer where she was in the process of purchasing a new vehicle. She would, at that time, provide me with $200.00 to purchase the materials required for the job and I would then begin the shelf project the following morning.
On the 11th, I placed a call to the customer at 8:05 AM to inform her that I was on my way to pick her up and that I would arrive at approximately 9:00 AM as agreed upon the day before. During this call, we were disconnected and I subsequently received four new messages from her at 8:09, 8:11, 8:16 and 8:20AM, each one becoming more and more abusive. I did not hear these messages until I was back in range, having driven out of cell phone range in my drive to her house.
These bombastic calls were an initial concern to me but when I got to her house, she explained that she had become upset when she was unable to reach me and apologized for her anger and use of inappropriate language. I told her I understood but that she should remember that there were places where cell phone service was unavailable but to be assured that I would be in touch with her as soon as I was able to do so.
On October 12th, I arrived on the job site at 9:00 AM, delivering the $187.00 worth of materials I had purchased the previous day and refunded her change of $13.00. I did this in the presence of my helper, [redacted] and he can attest to this fact. We completed the initial shelf framing by the end of the day and at this point, she was extremely satisfied with the work thus far completed.
On October 13th, I arrived again at 9:00 AM to begin the final stage of the project. Upon arriving, the customer instructed me that she wanted to change the configuration of the unit. She wanted to have me place additional plywood on top of the framing, completed the previous day, in order to “seal” the unit. I explained to her that the interior wall would not require sealing and that I had not accounted for that step in the initial bid. She insisted that I place the plywood on top of the framing. I agreed that I would do this but it would now change the bid amount and time estimate. She understood that there would be additional cost but felt it was critical to accomplish this project to her specifications, not mine.
The amended agreement was that I would complete the installation of the plywood that day and return the following day to complete the shelf installation of plywood, additional framing and place the three carpet covered shelves, for the balance of the initial bid plus an additional $100.00 for the time requirement for the modifications.
At the end of the day, we had installed the additional plywood on top of the framing but she did not have the money necessary to replace the plywood for the three shelves. I informed her that I had a remnant from a previous job that I would be happy to give her at no charge in order get the shelves created. I explained that it wasn’t perfect and that there was glue on the board. The glue was not an issue because we were covering the shelves with carpet. She accepted the board and thanked me for giving it to her.
When we were done that afternoon, we picked up our work area, storing the boards under the eaves, out of the direct weather as we were told to do. When I requested payment of the initial bid amount, she informed me that she was unable to pay the entire amount until the following day. In fact, she paid me only $160.00 of the original $250.00 bid, which I agreed to with the understanding that I would return the following day to complete the modified Stage I and she would pay the balance at that time.
As I was leaving the residence on [redacted]., my vehicle broke down and I found myself unable to meet the commitment for October 14th. I called her when I was able to get home that evening, explaining the breakdown and asking for her patience in the completion of the project until I could get my vehicle repaired. She agreed. Unfortunately it was a complicated repair and took several days to complete and get back in business. I maintained contact with her during this period, but my hands were tied until the vehicle was repaired.
I had anticipated being back on her job no later than October 25, but my car issues had not yet been resolved so I called her that evening to inform her that my car was still broken down and that I was uncertain as to how long it was now going to take for the final repairs. I also informed her that I would need to complete another job before I could return to her, due to the delays with the breakdown.
It was at this point that I began receiving abusive text messages from her. She went so far as to call both my cell phone and my home phone, leaving threatening messages. I responded to each of them, attempting to keep her in the loop as to the progress of my transportation issues. I again explained that once my car was back on the road, I had a commitment on another job and that as soon as I had met that commitment I would be back on her project.
Her text messages became even more abusive. I received messages that included foul language and threats to become physical and “beat my ….”. I received threatening messages on October 31st at 12:00, (Responded at 12:01) 12:02, 12:03, (Responded at 12:04) 12:05, (Responded at 12:06) 12:07, and 12:10. Again at 12:10 PM I explained that I was completing the prior commitment job and would be at her project as soon as I was finished, to please not panic, she was next on my calendar. At that point, I received more abusive and threatening messages at 2:05, 2:07 and 2:08PM. Then more came in at 10:50PM, 10:53, 10:54, 11:12, 11:16 and again 11:25PM all of which were threatening and contained the foulest of language.
It was at this point that I became seriously concerned about working under such a hostile environment and made the decision that, even though the project remained unfinished and with funds still due, it was not worth my health and wellbeing to suffer the type of abuse that this woman was spewing and it was better to write off the balance due as uncollectable. I chose not to further respond to her abusive messages, but continued to receive them. They came in again on November 1 at 11:25 AM, November 7th at 2:37 PM, November 11th at 3:01 PM, and finally again on November 12th at 2:16, 2:23 and 2:27PM. These messages all carried threats to my safety and severely abusive language. For the total fee collected of $160.00 it was absolutely not worth the abuse to return under such a hostile environment.
No one should have to take this kind of abuse.
All voice and text messages have been saved and can be provided upon your request.
Respectfully submitted,
[redacted]
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