Norris Northup Dodge, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have yet been able to drive the car.took it to another dealer that respect there customers and they also said that it needed a pcm. They put a new pcm in the car and 5 mi down the road same problem. I did tell they body shop it was fine because what other options did I have? They want to argue and treat you like you are stupid. I was fed up with them. The problem is they sold me a broke car and made it worse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] They try to make themselves sound professional. But that is not the case. First off I bought this car at the end of May and they say I have driven the car 375 mi. Yes I have. Once from there dealership home after I purchased it. Then back to the dealership to get it checked because of the check engine light as soon as I bought it. Then back down agian to fix the paint they messed up because of there carelessness. Then had to take it to another more professional dealer twice before I finally got it fixed for now on July 27. So yes I would say I have put 375 mi on it but it was far from joy riding. But you know the word of mouth can go a lot farther than $1000.00 dollars so they can think about just how "polite" and costumer friendly they are because I'm forsure they just lost the sale of a new ram2500 diesel from me. As far as there body shop and there pph certified painters lol. You don't leave buff marks. And low spots. You can still see where the chips were if you look close. Just a touch better than I could do with a bottle of touch up paint from auto zone. But they are certified.

[redacted] RE: [redacted] complaint ID [redacted] response letter #2 Sir or Madam, PCM - the [redacted]s elected to take their vehicle to another dealership for this repair. This is an issue that needs to be taken up with the dealership that diagnosed and changed the part out with the [redacted]s. Body shop — I did not argue with her. I addressed the areas of concern and barely said anything at all to them. I acted very professional with them. I definitely wanted to meet her expectations. The paint match and craftsmanship of repair was excellent whenever it left our facility. We have 3 certified PPG painters here at our facility, which just completed the latest training for 2016. Attached is a copy of the technician's certificate that performed the work on the car. Closing — I have included documentation again with this letter as well as the last one (please see attached). The [redacted]'s have not supplied any such evidence or documentation backing up their claims on the "paint job" or the other claims. The vehicle had an official mileage of 34,509 at the time of initial service appointment with Norris Northup Dodge. The mileage from Coles Automotive shows 34,884. That's 375 miles difference to counter their claim of being unable to drive their car. [redacted]Body Shop Manager

[redacted] 
[redacted]This is a response to the complaint made from [redacted] concerning her 2004 Jeep Grand Cherokee (VIN# [redacted]Enclosed are a Launch Report and also a Repair Report...

for the safety recall on the seat. The recall was completed on June 5", 2016 at Tacoma Dodge Dealership in WA. Our Service Manager spoke to the Service Manager at Tacoma Dodge and he confirmed that the recall was completed and the seat was not replaced. He priced the seat cover to her just because of wear and tear. However, she did not want it fixed at that time.If you should have any further questions please do not hesitate to contact us. Thank you for your attention,[redacted] Owner

RE: [redacted] complaint Sir or Madam, We are writing concerning the complaint filed about our company. I will address her complaints within this letter. ·         Mr. Clint J. [redacted] did purchase a used car from our dealership on 5/28/2016. Vehicle...

identification number: [redacted]. ·         The vehicle did come back to the dealership with the check engine light on. The Service Department did perform a diagnostic test on the vehicle and found that the car needed a PCM. ·         Mr. and Mrs. [redacted] did notice and blame the Service Dept. for 2 chips in the paint. The 1st chip was located on the driver's door on the upper crease near the door handle. The 2nd chip was on the driver's side rear door near the front of the door on the same body line crease. The customers, mostly his wife was very hostile and disrespectful from the beginning of their discovery of the chips. The service Manager called my department (Body Shop) and told me to fix the damage on the 2 doors and bill his department. The customers showed up with the vehicle and 2 chips turned into Mrs. [redacted] pointing out a chip on the hood, a scratch towards the front of the hood and a scratch on the deck lid near the driver's side tail lamp vicinity. I excused myself from the customers and proceeded to go and get the Service Manager to come to my department for clarification of the additional damages she was pointing out. After agreeing to go ahead and fix all the damages she was pointing out I brought them into the office to schedule the repairs. The [redacted]s were trying to get me to agree with them in calling the Service Manager an "explicit" and I just kind of disagreed and told them that we were stepping up and taking care of their concerns. The [redacted]s proceeded to go directly from my shop to the Service Department and cancel the appointment on fixing the PCM. They proceeded to tell the service writer that they would never be back and that the Body Shop Manager was also an "explicit". ·         The vehicle showed for its appointment on June, 20th 2016. Mrs. [redacted] brought the car in and I explained to her that I was authorized to give her a check for the amount of an estimate that was written at the standard body shop rates for our area. The amount of the estimate was $551.20. She refused the offer and said she was not mad at the dealership but just1 individual in the Service Department. I tried once again to offer her my proposal so she could go to a shop of her choice for repairs. She once again declined and acted offended with the offer. I took her outside to her car and proceeded to have her show me all her concerned areas. I used a water based appraiser's pen to circle the areas to be repaired. ·         June 23, 2016 the car was inspected by the [redacted]s while I was at lunch. I received a phone call from the Sales Manager that Mrs. [redacted] was not happy with the repairs. I showed up within a few minutes of the call. Mr. and Mrs. [redacted] pointed out a couple small places on the driver's side fender that the buffer missed on polishing. We addressed the area by polishing it to industry standard, She then proceeded to blame us for scratching the car on the top of the deck lid towards the passenger side, near the rear glass. The paint technician polished this scratch out also. ·         I asked Mrs. [redacted] if she was satisfied and if everything looked good to her as she was leaving. She responded yes. Mr. [redacted] even thanked me as he was leaving. ·         In closing, we as a dealership do apologize that the [redacted]'s had a check engine light come on after they purchased the car. We did go above and beyond as to fix the painted surfaces on her used vehicle. The chips that we fixed had wax residue in them at the time of her discovery. This is very consistent in proving that a fresh chip would not have that residue present. We pride ourselves in quality work and strive to give our customers a plus service. The vehicle that she purchased was sold originally new on October 26, 2012. That makes the vehicle age of right about 3 1/2 years old before their purchase. We as a dealership have fulfilled what was more than accommodating to this customer and we are hereby denying any and all claims that the [redacted]s want. Sincerely, [redacted]   Body Shop Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]