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Norris Northup Dodge

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Norris Northup Dodge Reviews (5)

RE: [redacted] complaint Sir or Madam, We are writing concerning the complaint filed about our companyI will address her complaints within this letter· MrClint J [redacted] did purchase a used car from our dealership on 5/28/Vehicle identification number: [redacted] · The vehicle did come back to the dealership with the check engine light onThe Service Department did perform a diagnostic test on the vehicle and found that the car needed a PCM· Mrand Mrs [redacted] did notice and blame the Service Deptfor chips in the paintThe 1st chip was located on the driver's door on the upper crease near the door handleThe 2nd chip was on the driver's side rear door near the front of the door on the same body line creaseThe customers, mostly his wife was very hostile and disrespectful from the beginning of their discovery of the chipsThe service Manager called my department (Body Shop) and told me to fix the damage on the doors and bill his departmentThe customers showed up with the vehicle and chips turned into Mrs [redacted] pointing out a chip on the hood, a scratch towards the front of the hood and a scratch on the deck lid near the driver's side tail lamp vicinityI excused myself from the customers and proceeded to go and get the Service Manager to come to my department for clarification of the additional damages she was pointing outAfter agreeing to go ahead and fix all the damages she was pointing out I brought them into the office to schedule the repairsThe [redacted] s were trying to get me to agree with them in calling the Service Manager an "explicit" and I just kind of disagreed and told them that we were stepping up and taking care of their concernsThe [redacted] s proceeded to go directly from my shop to the Service Department and cancel the appointment on fixing the PCMThey proceeded to tell the service writer that they would never be back and that the Body Shop Manager was also an "explicit"· The vehicle showed for its appointment on June, 20th Mrs [redacted] brought the car in and I explained to her that I was authorized to give her a check for the amount of an estimate that was written at the standard body shop rates for our areaThe amount of the estimate was $She refused the offer and said she was not mad at the dealership but justindividual in the Service DepartmentI tried once again to offer her my proposal so she could go to a shop of her choice for repairsShe once again declined and acted offended with the offerI took her outside to her car and proceeded to have her show me all her concerned areasI used a water based appraiser's pen to circle the areas to be repaired· June 23, the car was inspected by the [redacted] s while I was at lunchI received a phone call from the Sales Manager that Mrs [redacted] was not happy with the repairsI showed up within a few minutes of the callMrand Mrs [redacted] pointed out a couple small places on the driver's side fender that the buffer missed on polishingWe addressed the area by polishing it to industry standard, She then proceeded to blame us for scratching the car on the top of the deck lid towards the passenger side, near the rear glassThe paint technician polished this scratch out also· I asked Mrs [redacted] if she was satisfied and if everything looked good to her as she was leavingShe responded yesMr [redacted] even thanked me as he was leaving· In closing, we as a dealership do apologize that the [redacted] 's had a check engine light come on after they purchased the carWe did go above and beyond as to fix the painted surfaces on her used vehicleThe chips that we fixed had wax residue in them at the time of her discoveryThis is very consistent in proving that a fresh chip would not have that residue presentWe pride ourselves in quality work and strive to give our customers a plus serviceThe vehicle that she purchased was sold originally new on October 26, That makes the vehicle age of right about 1/years old before their purchaseWe as a dealership have fulfilled what was more than accommodating to this customer and we are hereby denying any and all claims that the [redacted] s wantSincerely, [redacted] Body Shop Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have yet been able to drive the car.took it to another dealer that respect there customers and they also said that it needed a pcmThey put a new pcm in the car and mi down the road same problemI did tell they body shop it was fine because what other options did I have? They want to argue and treat you like you are stupidI was fed up with themThe problem is they sold me a broke car and made it worse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They try to make themselves sound professionalBut that is not the caseFirst off I bought this car at the end of May and they say I have driven the car miYes I haveOnce from there dealership home after I purchased itThen back to the dealership to get it checked because of the check engine light as soon as I bought itThen back down agian to fix the paint they messed up because of there carelessnessThen had to take it to another more professional dealer twice before I finally got it fixed for now on July So yes I would say I have put mi on it but it was far from joy ridingBut you know the word of mouth can go a lot farther than $dollars so they can think about just how "polite" and costumer friendly they are because I'm forsure they just lost the sale of a new ramdiesel from meAs far as there body shop and there pph certified painters lolYou don't leave buff marksAnd low spotsYou can still see where the chips were if you look closeJust a touch better than I could do with a bottle of touch up paint from auto zoneBut they are certified

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[redacted] [redacted] This is a response to the complaint made from [redacted] concerning her Jeep Grand Cherokee (VIN# [redacted] Enclosed are a Launch Report and also a Repair Report for the safety recall on the seatThe recall was completed on June 5", at Tacoma Dodge Dealership in WAOur Service Manager spoke to the Service Manager at Tacoma Dodge and he confirmed that the recall was completed and the seat was not replacedHe priced the seat cover to her just because of wear and tearHowever, she did not want it fixed at that time.If you should have any further questions please do not hesitate to contact usThank you for your attention, [redacted] Owner

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