Hello ***:
Please find the attached response to Ms*** Complaint
Introduction
Forest Heights Apartments and Norris & Stevens denies any allegations of wrongdoing or negligence set forth within Ms*** Complaint
For clarity, this Response will refer to Ms*** as “Complainant” and Forest Heights Apartments/Norris & Stevens as “Respondent,” collectively
Maintenance/Mold allegations/Water Heater
Each maintenance request submitted by the tenants has been handled diligently, and in a timely manner
With regard to the mold allegations, onsite management was first notified of potential mold issues on or about November 19, The onsite maintenance man, Randee, went to the apartment that night (November 19, 2016) to inspect and remedy the issueOnsite remedied issue at that timePlease note that two other maintenance requests were made (on November and November 28) which were addressed on the same day, respectivelyTenants made no complaints about continuing mold during those visits and onsite reported no mold/mildew during their inspectionRespondent denies Complainant’s allegations that the bedroom, living room, and laundry room were “covered in mold.”
Respondent denies Complainant’s allegations regarding the water heaterOnsite was first notified of the water heater issue on or about September 3, The onsite maintenance manager inspected the water heater on, or about that same day, and found no leakageComplainant was satisfied at that timeOn November 17, 2016, Complainant’s water heater was scheduled to be replacedComplainant canceled the appointments on the following dates: November (due to girlfriend sleeping); November 22, (due to baby sleeping); and November 23, (Complainant’s boyfriend advised that they were going out of town for the holidays and would call when they returned)Respondent was never advised, through Complainant’s remaining time in the unit, of when Complainant was available for water heater replacement
Requests to move/transfer units
Though Respondent denies Complainant’s allegations, Respondent granted Complainant’s request to be moved into another unit on December 9, Complainant’s allegations with regard to this issue are denied and/or moot
Settlement
Respondent has attempted to reach Complainant regarding a mutual termination of her rental agreement without penaltyRespondent would be happy to discuss settlement with Complainant through their attorney
Future Communications
Please direct all future communications through Respondent’s attorney, Bradley SKraus, and Warren Allen LLP, tel(503) 255-
Subject: *** *** *** ComplaintTo whom it may concern,This is in regards to the complaint ID #*** filed by *** *** on November 28, We received this complaint on December 13th, via mail. We actually already resolved this issueWe had moved them into
another apartment on December 6th and have recently offered to waive the entire month of December’s rent for their troublesThe repairs to the plumbing have since been completed and the mildew in question was a small area that will be treated during the turnover process.Because of this, we consider this matter to be concluded.Let us know if you need anything further.Greg
Complaint: ***I am rejecting this response because:I previously filed a complaint having to do with Forest Heights Apartments and the onsite managers, Randee and MelissaThe response we received was hopefully based on the the responder being misinformed, not trying to lie to usThe broken water heater is still not fixed in that unit, and the mold is widespread, not in one small area as he saidThe on site managers have denied us copies of our lease and been physically and verbally aggressive and intimidatingNo one had communicated about our December rent being waived and no one in the management office will respond to my e mails or phone callsWe were not given the attorneys contact info, even though I was told him and the onsite managers, manager, Greg would be our point of contactMy window to respond to that complaint was cut short tonight, even though I was told I would have days to respondI was hoping this would be dealt with urgently but it seems I am ring ignoredAlso the onsite manager stole an item from me that I had sent to be dry cleaned since our things were covered in moldI have asked for my dressers and furniture that is covered in mold and water damaged to be professionally cleaned and that I would be reimbursed for anything that wasn't salvageable, but MrNick f* has refused to contact meI do not feel safe at this apartment site with an aggressive and threatening on site manager, and my worries are being ignored
I would like to be contacted back immediately and no longer ignoredIf they choose to still have the current onsite managers continue to manager at this location I want my moving costs to a new, safe apartment covered, to be waived of the cost to break the lease, my deposits returned and to be reimbursed for the stolen item, as well as my damaged items.Sincerely,*** ***
Complaint: [redacted]I am rejecting this response because: In our 30 day notice, we stated our move out date would be September 30th. After speaking with anfisa, she said we needed to mention that we were buying a house. So I said we were purchasing a house and were suppose to get the keys on the 30th...
so that's when we would be moving out. We were paid through the 30th so we wanted to make sure we were out. About two weeks later we hadn't heard anything on if we were still getting the keys on the 30th or not so I went in to the [redacted] office and saw ed and debbi were there. I told debbi we were moving and our last day was suppose to be the 30th but if we didn't get the keys to our house, would we be homeless, she said no, at that point they would just charge a day use rate, and I asked her how much it would cost if we had to stay until October 3rd, she said she didn't know and that she would have to let anfisa know and she would give me the paperwork. The paperwork we signed was the new paperwork they gave us showing the price it would cost if we had to stay until the 3rd. I thought, ok if we go past the 30th then this will be what we owe. I asked anfisa if we have the keys returned by the 30th before midnight if that was ok. And she said yep if they are returned before midnight you won't be charged for another day. So we moved everything out and returned the keys by 7:30 pm on September 30th. I NEVER once asked for our move out date to be changed! Debbi apparently took that opportunity to take advantage of us and steal from us. So tell me what is it going to take to stop this company from just changing the date on people and stealing their money! My 30 day notice states our love out date of the 30th, they changed the paperwork to the 3rd without our request! We NEVER said we were going to change our move out date. I ONLY Asked what it would cost! This company ripped us off and stole from us. You can continue to show me that paperwork all you want but there is no where that we stated the 3rd as our move out date! It was always the 30th of September! This company is dishonest, and conducts business in a very unprofessional manner! Sincerely,[redacted]
[redacted] Please See Attached Documents [redacted]
November 5, 2015Revdex.comP 0 Box 1000DuPont WA 98327RE: 10 10871612To Whom It May Concern:Norris & StevensMr. and Mrs. [redacted] rented at [redacted]; they gave written 30 day notice to vacate onAugust 31. On September 19, at approximately 2:00pm Mrs. [redacted] telephoned the On-Site Manager,stating that it would be impossible for her husband to do all the moving in one day and asked for anextension until October 3rd. In order to be in compliance and make sure all the information was correct,a resident's notice to vacate was posted to their door requesting they sign, confirming the three (3) dayextension . Mr. and Mrs. [redacted] signed this document on September 21, and returned it to the officeon September 29. The document sta tes that the tenant understands that all rent shal l be paid in fullth rough the thirty (30) days' notice period OR THE LAST DAY OF OCCUPANCY, whichever is greater. Italso shows the amount of the prorated rent for those three days, which is rent in the amount of $83.50,garage rent in the amount of $8.50, and utilities in the amount of $0.50, totaling the $92.50 they aredisputing. A copy of the signed 30 day notice is enclosedWe find it incredible that our attempt to accommodate Mr. and Mrs. [redacted] has resulted in theirbesmirching our reputation because they do not believe they are obligated to pay for the extendedthree day period that they requested.Sincerely
It is indeed unfortunate that *. [redacted] had an unfortunate experience at the Keizer Station Apartments. A premier apartment community, with perhaps the nicest living environment to be found in the Salem/Keizer area, we are confident that *. [redacted]' concerns are rare, and that we have many...
satisfied residents.We cannot comment as to the veracity of *. [redacted]' claim that they were told that the apartments were "direct tv" ready. They ARE cable tv ready. We do not permit the stringing of additional cabling across the siding and drilling holes. We deny any "false advertising"; nowhere in the advertising materials is it stated that the apartments are "direct tv" ready.As to the issue of the motorcycle. the motorcycle is a vehicle, and resident vehicles require carports and stickers. We absolutely deny *. [redacted]' assertion that "we make exceptions for certain people."Ultimately, however, this issue is now moot. *. [redacted] has since vacated the property, and we consider this issue as closed.
[redacted] Please See Attached Documents [redacted]
The "Residence Notice to Vacate", signed by Mr. and Mrs. [redacted], clearly states that rent will be owedthrough the last date of occupancy or the expiration of the 30 day notice whichever is greater. It is ourposition that:l. A copy of the signed 30 day notice was provided with our first response, showing the [redacted]s signedthis document.2. Mr. and Mrs. [redacted] are adults, who can legally enter into a written contract.3. Neither Mr. or Mrs. [redacted] dispute that they signed the document.4. Mr. and Mrs. [redacted] knew, or should have known, that by signing the Residence Notice to Vacate, acontract, they are agreeing to the terms of that contract.We find it incredible that Mr. and Mrs. [redacted] continue to besmirch our reputation because they donot wish to be responsible for the contract they signed. Their allegation that we are "stealing" isoutrageous, and may result in a claim against them for libel.
[redacted] Please See Attached Documents [redacted]
In response to the above noted case, the information submitted by Ms. [redacted] has beenresearched. There are several errors in her statements. Ms. [redacted] was offered the opportunity toreserve the apartment before the previous tenant vacated. At the time...
the previous tenant vacated,Ms. [redacted] had the opportunity to not accept the apartment if it did not meet her needs. rheapartment did flood, when Ms. [redacted] requested a reimbursement for her electrical billing, theoptions presented were a one week rent credit or a percentage of her electrical billing refunded, sheopted to have the one week rent credit.The carpet was one (1) year old at the time Ms. [redacted] moved into the unit. At the time of movein, nothing is noted as to "new" carpet only that it was in acceptable condition. As a result of thedamage and cat urine in the carpet, the portion billed back to Ms. [redacted] was less than 50%. Thefloor was sealed due to the cat urine saturation. Ms. [redacted] has not produced a statement from a"licensed contractor" nor does she give the name of the contractor so that we may contact them.The door that was replaced was not damaged by the flood. The flood was in the living room areaand under the living room window. The door replaced was a closet door in the master bedroom, whichappears to have been kicked in.During her tenancy, Ms. [redacted]'s rent was less than the current market rate, and the monthly rentfor pets (three cats), allowed by contract, was waived. At the time Ms. [redacted] vacated the unit, theearly termination fee was waived, the requirement for a 30 day written notification was waived and onehalf month's rent was refunded. Ms. [redacted] claims that the apartment is substandard; however shecontinues to visit the community daily. The charges for the damage done during Ms. [redacted]'s tenancyby her, her pets, or her guests' will not be reduced and any additional refund will not be issued.
Sincerely,
Caron H[redacted]
Norris & Stevens Inc
CH/ch
Revdex.com ID #[redacted] RE: [redacted] To Whom it may concern: This letter is in response to a complaint that was filed by [redacted] with the Revdex.com. We absolutely dispute the validity of this complaint. Every applicant is given an Application...
Screening Criteria Disclosure, which explains the application process and what reasons the applicants can be denied for prior to any fees being collected. Once the application has been filled out, we then request the application processing fee before the application is run through our screening service.If the application is denied in whole or in part on information received from the tenant screening service or a consumer credit reporting agency, the applicant will be notified in writing of that fact at the time of the denial. The name and address of the reporting agency is to be provided to allow the applicant to obtain a copy of the credit report, and it was provided to the applicant in January. On that report it explains that if an applicant feels that they have met the published screening criteria, they can write to our Equal Housing Department. We received no such letter from the applicant.
This applicant was being screened for a specific apartment at that time. We consider this matter concluded.
Hello ***:
Please find the attached response to Ms*** Complaint
Introduction
Forest Heights Apartments and Norris & Stevens denies any allegations of wrongdoing or negligence set forth within Ms*** Complaint
For clarity, this Response will refer to Ms*** as “Complainant” and Forest Heights Apartments/Norris & Stevens as “Respondent,” collectively
Maintenance/Mold allegations/Water Heater
Each maintenance request submitted by the tenants has been handled diligently, and in a timely manner
With regard to the mold allegations, onsite management was first notified of potential mold issues on or about November 19, The onsite maintenance man, Randee, went to the apartment that night (November 19, 2016) to inspect and remedy the issueOnsite remedied issue at that timePlease note that two other maintenance requests were made (on November and November 28) which were addressed on the same day, respectivelyTenants made no complaints about continuing mold during those visits and onsite reported no mold/mildew during their inspectionRespondent denies Complainant’s allegations that the bedroom, living room, and laundry room were “covered in mold.”
Respondent denies Complainant’s allegations regarding the water heaterOnsite was first notified of the water heater issue on or about September 3, The onsite maintenance manager inspected the water heater on, or about that same day, and found no leakageComplainant was satisfied at that timeOn November 17, 2016, Complainant’s water heater was scheduled to be replacedComplainant canceled the appointments on the following dates: November (due to girlfriend sleeping); November 22, (due to baby sleeping); and November 23, (Complainant’s boyfriend advised that they were going out of town for the holidays and would call when they returned)Respondent was never advised, through Complainant’s remaining time in the unit, of when Complainant was available for water heater replacement
Requests to move/transfer units
Though Respondent denies Complainant’s allegations, Respondent granted Complainant’s request to be moved into another unit on December 9, Complainant’s allegations with regard to this issue are denied and/or moot
Settlement
Respondent has attempted to reach Complainant regarding a mutual termination of her rental agreement without penaltyRespondent would be happy to discuss settlement with Complainant through their attorney
Future Communications
Please direct all future communications through Respondent’s attorney, Bradley SKraus, and Warren Allen LLP, tel(503) 255-
Subject: *** *** *** ComplaintTo whom it may concern,This is in regards to the complaint ID #*** filed by *** *** on November 28, We received this complaint on December 13th, via mail. We actually already resolved this issueWe had moved them into
another apartment on December 6th and have recently offered to waive the entire month of December’s rent for their troublesThe repairs to the plumbing have since been completed and the mildew in question was a small area that will be treated during the turnover process.Because of this, we consider this matter to be concluded.Let us know if you need anything further.Greg
Complaint: ***I am rejecting this response because:I previously filed a complaint having to do with Forest Heights Apartments and the onsite managers, Randee and MelissaThe response we received was hopefully based on the the responder being misinformed, not trying to lie to usThe broken water heater is still not fixed in that unit, and the mold is widespread, not in one small area as he saidThe on site managers have denied us copies of our lease and been physically and verbally aggressive and intimidatingNo one had communicated about our December rent being waived and no one in the management office will respond to my e mails or phone callsWe were not given the attorneys contact info, even though I was told him and the onsite managers, manager, Greg would be our point of contactMy window to respond to that complaint was cut short tonight, even though I was told I would have days to respondI was hoping this would be dealt with urgently but it seems I am ring ignoredAlso the onsite manager stole an item from me that I had sent to be dry cleaned since our things were covered in moldI have asked for my dressers and furniture that is covered in mold and water damaged to be professionally cleaned and that I would be reimbursed for anything that wasn't salvageable, but MrNick f
* has refused to contact meI do not feel safe at this apartment site with an aggressive and threatening on site manager, and my worries are being ignored
I would like to be contacted back immediately and no longer ignoredIf they choose to still have the current onsite managers continue to manager at this location I want my moving costs to a new, safe apartment covered, to be waived of the cost to break the lease, my deposits returned and to be reimbursed for the stolen item, as well as my damaged items.Sincerely,*** ***
Complaint: [redacted]I am rejecting this response because: In our 30 day notice, we stated our move out date would be September 30th. After speaking with anfisa, she said we needed to mention that we were buying a house. So I said we were purchasing a house and were suppose to get the keys on the 30th...
so that's when we would be moving out. We were paid through the 30th so we wanted to make sure we were out. About two weeks later we hadn't heard anything on if we were still getting the keys on the 30th or not so I went in to the [redacted] office and saw ed and debbi were there. I told debbi we were moving and our last day was suppose to be the 30th but if we didn't get the keys to our house, would we be homeless, she said no, at that point they would just charge a day use rate, and I asked her how much it would cost if we had to stay until October 3rd, she said she didn't know and that she would have to let anfisa know and she would give me the paperwork. The paperwork we signed was the new paperwork they gave us showing the price it would cost if we had to stay until the 3rd. I thought, ok if we go past the 30th then this will be what we owe. I asked anfisa if we have the keys returned by the 30th before midnight if that was ok. And she said yep if they are returned before midnight you won't be charged for another day. So we moved everything out and returned the keys by 7:30 pm on September 30th. I NEVER once asked for our move out date to be changed! Debbi apparently took that opportunity to take advantage of us and steal from us. So tell me what is it going to take to stop this company from just changing the date on people and stealing their money! My 30 day notice states our love out date of the 30th, they changed the paperwork to the 3rd without our request! We NEVER said we were going to change our move out date. I ONLY Asked what it would cost! This company ripped us off and stole from us. You can continue to show me that paperwork all you want but there is no where that we stated the 3rd as our move out date! It was always the 30th of September! This company is dishonest, and conducts business in a very unprofessional manner! Sincerely,[redacted]
[redacted] Please See Attached Documents [redacted]
November 5, 2015Revdex.comP 0 Box 1000DuPont WA 98327RE: 10 10871612To Whom It May Concern:Norris & StevensMr. and Mrs. [redacted] rented at [redacted]; they gave written 30 day notice to vacate onAugust 31. On September 19, at approximately 2:00pm Mrs. [redacted] telephoned the On-Site Manager,stating that it would be impossible for her husband to do all the moving in one day and asked for anextension until October 3rd. In order to be in compliance and make sure all the information was correct,a resident's notice to vacate was posted to their door requesting they sign, confirming the three (3) dayextension . Mr. and Mrs. [redacted] signed this document on September 21, and returned it to the officeon September 29. The document sta tes that the tenant understands that all rent shal l be paid in fullth rough the thirty (30) days' notice period OR THE LAST DAY OF OCCUPANCY, whichever is greater. Italso shows the amount of the prorated rent for those three days, which is rent in the amount of $83.50,garage rent in the amount of $8.50, and utilities in the amount of $0.50, totaling the $92.50 they aredisputing. A copy of the signed 30 day notice is enclosedWe find it incredible that our attempt to accommodate Mr. and Mrs. [redacted] has resulted in theirbesmirching our reputation because they do not believe they are obligated to pay for the extendedthree day period that they requested.Sincerely
It is indeed unfortunate that *. [redacted] had an unfortunate experience at the Keizer Station Apartments. A premier apartment community, with perhaps the nicest living environment to be found in the Salem/Keizer area, we are confident that *. [redacted]' concerns are rare, and that we have many...
satisfied residents.We cannot comment as to the veracity of *. [redacted]' claim that they were told that the apartments were "direct tv" ready. They ARE cable tv ready. We do not permit the stringing of additional cabling across the siding and drilling holes. We deny any "false advertising"; nowhere in the advertising materials is it stated that the apartments are "direct tv" ready.As to the issue of the motorcycle. the motorcycle is a vehicle, and resident vehicles require carports and stickers. We absolutely deny *. [redacted]' assertion that "we make exceptions for certain people."Ultimately, however, this issue is now moot. *. [redacted] has since vacated the property, and we consider this issue as closed.
[redacted] Please See Attached Documents [redacted]
The "Residence Notice to Vacate", signed by Mr. and Mrs. [redacted], clearly states that rent will be owedthrough the last date of occupancy or the expiration of the 30 day notice whichever is greater. It is ourposition that:l. A copy of the signed 30 day notice was provided with our first response, showing the [redacted]s signedthis document.2. Mr. and Mrs. [redacted] are adults, who can legally enter into a written contract.3. Neither Mr. or Mrs. [redacted] dispute that they signed the document.4. Mr. and Mrs. [redacted] knew, or should have known, that by signing the Residence Notice to Vacate, acontract, they are agreeing to the terms of that contract.We find it incredible that Mr. and Mrs. [redacted] continue to besmirch our reputation because they donot wish to be responsible for the contract they signed. Their allegation that we are "stealing" isoutrageous, and may result in a claim against them for libel.
[redacted] Please See Attached Documents [redacted]
In response to the above noted case, the information submitted by Ms. [redacted] has beenresearched. There are several errors in her statements. Ms. [redacted] was offered the opportunity toreserve the apartment before the previous tenant vacated. At the time...
the previous tenant vacated,Ms. [redacted] had the opportunity to not accept the apartment if it did not meet her needs. rheapartment did flood, when Ms. [redacted] requested a reimbursement for her electrical billing, theoptions presented were a one week rent credit or a percentage of her electrical billing refunded, sheopted to have the one week rent credit.The carpet was one (1) year old at the time Ms. [redacted] moved into the unit. At the time of movein, nothing is noted as to "new" carpet only that it was in acceptable condition. As a result of thedamage and cat urine in the carpet, the portion billed back to Ms. [redacted] was less than 50%. Thefloor was sealed due to the cat urine saturation. Ms. [redacted] has not produced a statement from a"licensed contractor" nor does she give the name of the contractor so that we may contact them.The door that was replaced was not damaged by the flood. The flood was in the living room areaand under the living room window. The door replaced was a closet door in the master bedroom, whichappears to have been kicked in.During her tenancy, Ms. [redacted]'s rent was less than the current market rate, and the monthly rentfor pets (three cats), allowed by contract, was waived. At the time Ms. [redacted] vacated the unit, theearly termination fee was waived, the requirement for a 30 day written notification was waived and onehalf month's rent was refunded. Ms. [redacted] claims that the apartment is substandard; however shecontinues to visit the community daily. The charges for the damage done during Ms. [redacted]'s tenancyby her, her pets, or her guests' will not be reduced and any additional refund will not be issued.
Sincerely,
Caron H[redacted]
Norris & Stevens Inc
CH/ch
Revdex.com ID #[redacted] RE: [redacted] To Whom it may concern: This letter is in response to a complaint that was filed by [redacted] with the Revdex.com. We absolutely dispute the validity of this complaint. Every applicant is given an Application...
Screening Criteria Disclosure, which explains the application process and what reasons the applicants can be denied for prior to any fees being collected. Once the application has been filled out, we then request the application processing fee before the application is run through our screening service.If the application is denied in whole or in part on information received from the tenant screening service or a consumer credit reporting agency, the applicant will be notified in writing of that fact at the time of the denial. The name and address of the reporting agency is to be provided to allow the applicant to obtain a copy of the credit report, and it was provided to the applicant in January. On that report it explains that if an applicant feels that they have met the published screening criteria, they can write to our Equal Housing Department. We received no such letter from the applicant.
This applicant was being screened for a specific apartment at that time. We consider this matter concluded.