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Norstar Heating and Cooling

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Norstar Heating and Cooling Reviews (1)

Norstar Independent Heating & Cooling, Inc Electric, d.b.a Revdex.com [redacted] *** [redacted] *** ID: [redacted] [redacted] *** Dear [redacted] , We are in receipt of the complaintMr [redacted] was given all the documentation, including the instruction on how to register the equipment to obtain the warrantyWhen we called Carrier they indicated that he had not registered his equipment by sending in the required documentationUnfortunately we are not able to pass on warranty that is denied by the manufacturerMr [redacted] tries to make a point that the invoice states that he is entitled to year’s warranty but at the same token why did he not read the attached warranty paperwork that explains what he needs to do to get that warrantyThe paperwork was all there for Mr [redacted] to act on but he did notFurthermore the amount disputed is quite a bit less than the amount claimed, the actual part is around $and the rest is labor which is not covered under factory warrantyWhere I feel for Mr***, it was his responsibility to send in the card which he didn’t, furthermore it is not Norstar’s warranty to honor but Carrier’sHowever if mr [redacted] would have contacted my service manager on this subject I am sure we would have been able to work this outWhereas we can’t warranty the part I am willing to give him an in store credit for future purchases or services in the amount of the part as listed above as a gesture of good will to mr***I hope to have informed you in regards to this complaint P.S.: Currently it is possible to register the equipment via the internet and we started to register the equipment as an added service to the customerUnfortunately we did not have this internet option available when mr [redacted] equipment was installedBest Regards, [redacted] , President [redacted] [redacted] [redacted] *** [redacted] Page of

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