Nortech Inc

Hello,
Thanks for reaching out this complain. Customer called me after the technician repaired the tv and she didn't finished talking to me. I called her back and left message but she never return my call. We estimated the tv before doing the repair. That's okay, I will honor the offer of $150...

repair plus tax as a consideration. 
Norman D[redacted]
Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although when you say I didn't finish talking to you, you told me you would call ME back. You then called my roommate, who is not the card holder...not me. 
Sincerely, [redacted]

Hi [redacted],
Thanks for bringing this to me. I will do more investigation with my Technician and see what happened. Is it okay to contact directly with Mr [redacted]? I want to know both side of the story so I can resolve this issue. I wish Mr [redacted] called our company and complain to the...

Owner/Manager so I could have solve before filing a complain to you. I care every customer I have and I don't tolerate if my Tech did this. Anyway, this is the very first complain we have since we start the business over 15 years ago.
I will get back with you this soon.
Norman D[redacted]