Nortech

Hi [redacted] , Thanks for bringing this to meI will do more investigation with my Technician and see what happenedIs it okay to contact directly with Mr ***? I want to know both side of the story so I can resolve this issueI wish Mr [redacted] called our company and complain to the Owner/Manager so I could have solve before filing a complain to youI care every customer I have and I don't tolerate if my Tech did thisAnyway, this is the very first complain we have since we start the business over years ago I will get back with you this soon Norman D [redacted]

Hello, Thanks for reaching out this complainCustomer called me after the technician repaired the tv and she didn't finished talking to meI called her back and left message but she never return my callWe estimated the tv before doing the repairThat's okay, I will honor the offer of $ repair plus tax as a consideration Norman D [redacted] Owner