North Alabama Electric Co-op Reviews (%countItem)
North Alabama Electric Co-op Rating
Address: 41103 US Highway 72, Stevenson, Alabama, United States, 35772-4560
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+1 (256) 437-2286 |
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They refuse to investigate ongoing technical issues with internet and cable beyond boxes inside residence. Boxes replaced but service is still poor.
We have called multiple times concerning poor internet connection. We rely on wifi calling because our Verizon network extender needs wifi and ours is so poor that an IP address won't register. There are times that our wifi won't let us text or call. It also causes issues with our DVR. They have been out and replaced two boxes but won't investigate outside the residence. I called twice today and tech support refuses to return my call. We consistently pay our bill but we're not getting what we pay for!
We want all connections investigated and repaired even outside the home. We want a credit for at least two weeks.
3/19/20 Customer called in a trouble ticket to office about slow data speeds. Technician did trouble shooting on the phone and advised customer that they had 16 devices connected to the internet and that the 50MBPS package that they are paying for will not support that many devices at one time. A technician was also sent to the customer's home and the SmartRG was replaced. Customer chose not to increase their data package.
3/28/20 Customer called in a trouble ticket to the office about slow date speeds & DVR not working.
Customer refused to do any trouble shooting on the phone with the technician & was very belligerent and insisted on immediate dispatch to the home. Technician was dispatched to customer's home & remote control was replaced due to bad STB button. Customer refused to let the technician change out the DVR.
3/31/20 Customer called in a trouble ticket to the office about TV & Internet going in & out. Technician was dispatched to customer's home. Problem resolved that was caused due to customer error. Technician calls back to follow-up with customer. Customer threatens technician & says we better get his *explicitstuff working & he hopes all of the NAEC employees die from the virus.
4/2/20 Customer called in trouble ticket. Said they have been calling for days & no one will call them back or come out to customer's home. Customer is very belligerent on the phone. Customer threatens technical support & lets them know that they have filed a Revdex.com report.
NAEC Fiber feels they have gone above and beyond trying to assist this customer. The customer is not in any contract with NAEC Fiber and can discontinue services at any time.
(The consumer indicated he/she DID NOT accept the response from the business.)
They blatantly lied. I have a witness that was present when speaking to tech support. Never once did I threaten and I challenge them to provide their recorded proof. We made multiple calls and the girl stated a ticket was made but no follow up by tech support occurred. I was told someone would be bringing a new device to help with interference on Monday April 13th but we never heard from the company. So right now we are paying for service that we aren't fully able to use.
Overcharging for electricity ONLY during The holiday season. Light bills nearly tripling for same usage.
Over the past 4 years I have noticed a trend in the billing practices of this company. Every year, for the two months surrounding Christmas, the bills nearly triple for what seams to be no reason. For instance, last month I used 909kw of power and this month I apparently have used almost 4000kw.. with no difference in power because I haven't even used my heat yet. I called them two years ago to lodge a complaint about possible meter speeding and I was told that the community Christmas lights throughout the network at charged into all customers bills for the duration of the season. I do not think that this is a fair practice... considering I don't even put lights on my Christmas tree for my kids to enjoy because I'm terrified of what my bill will be if I even turn them on once. I, nor any of the other customers, should have to foot the bill for each towns Christmas displays in the network. It's ridiculous when you go all year with bills that don't go over $200, to get hit with $500+ dollar bills come Christmas.
I would like to know why this happens every year. I feel as tho myself and all other customers are being ROBBED during Christmas time and this is putting me at a breaking point.
To Whom It May Concern,
In response, to the complaint submitted to you by Ms. *** Case #XXXXXXXX. First, I would like to address the complaint of Christmas lights be adding to our customer's bills. It has never, under any circumstances been our practice to add city Christmas light's usage to our customers' bills. The cities lights are metered on accounts under the cities name and are billed accordingly.
As for the increase in Ms. bill, she is correct about the usage of her light bill. Her usage escalated for the month of November and December (billing dates Nov 8 - Dec 7), total kWh used was 3295. After, looking into her account for a 12 months period, she has only had two months that her bill was under $200.00. I would be more than willing to sit down and go over Ms. account with her, I can pull daily usage reports and compare daily temperatures for the month. I also noticed after looking at her usage for November and December, it shows an increase in usage on the days the temperature were around freezing. If Ms. would like for us to release daily usage reports to you, please have her send a written request. Please feel free to contact me, if you need any additional information.