Absolutely terrible experienceEverything started wonderfully, with a decent quote, helpful and responsive salesperson, all the right answers...Then our things were picked up and they informed us we would have to pay for the shipping materials and so much more $$ for extra items, even though we started with a very detailed inventoryWe were supposed to have our things delivered in just over a weekThen we were told they were delayedWeeks went on and we were told the truck broke downEventually I got a call from the driver that she quitOur household things were not in anyone's possession while they waited in the broken truck in the Texas heatWhen our things were finally delivered we realized our TVs, sound systems, power tools, pressure washer...so many valuable things were missingOur furniture was horribly scratched, broken and the boxes looked like they had been thrown around haphazardly
Throughout the experience, as soon as they had our things on their truck the company was unhelpful, apathetic, frustrating and non-responsiveNow they're saying it was a rogue ex-employee who stole our things and they want to pay us sixty cents a pound for our missing electronicsNot to mention that the driver who delivered the items wasn't even properly licensed
There's so much more I could add, but the bottom line is: Do not even for a moment consider using North America Moving
DO NOT USE NORTH AMERICA MOVING AND STORAGEThey will sell you on having the best price but ultimately give you the worst experienceThey don't stick to deadlines, they're unreliable, unresponsive, and made our FLA to GA move a nightmare
If you want to pay by credit card, you have to call DURING BUSINESS HOURS to get a DocuSignIf not, they expect cash or a money orderThey did not communicate that during the sales processThe sales manager, Chris, is a con man
Their dispatch person is extremely unprofessionalThey give you their cell numbers and you don't even know who you're speaking to
Completely unprofessional, our stuff was in a pile at the back of the truck when it finally arrivedThankful we did not have anything breakable, like electronics or dishware
Absolutely terrible experienceEverything started wonderfully, with a decent quote, helpful and responsive salesperson, all the right answers...Then our things were picked up and they informed us we would have to pay for the shipping materials and so much more $$ for extra items, even though we started with a very detailed inventoryWe were supposed to have our things delivered in just over a weekThen we were told they were delayedWeeks went on and we were told the truck broke downEventually I got a call from the driver that she quitOur household things were not in anyone's possession while they waited in the broken truck in the Texas heatWhen our things were finally delivered we realized our TVs, sound systems, power tools, pressure washer...so many valuable things were missingOur furniture was horribly scratched, broken and the boxes looked like they had been thrown around haphazardly
Throughout the experience, as soon as they had our things on their truck the company was unhelpful, apathetic, frustrating and non-responsiveNow they're saying it was a rogue ex-employee who stole our things and they want to pay us sixty cents a pound for our missing electronicsNot to mention that the driver who delivered the items wasn't even properly licensed
There's so much more I could add, but the bottom line is: Do not even for a moment consider using North America Moving
DO NOT USE NORTH AMERICA MOVING AND STORAGEThey will sell you on having the best price but ultimately give you the worst experienceThey don't stick to deadlines, they're unreliable, unresponsive, and made our FLA to GA move a nightmare
If you want to pay by credit card, you have to call DURING BUSINESS HOURS to get a DocuSignIf not, they expect cash or a money orderThey did not communicate that during the sales processThe sales manager, Chris, is a con man
Their dispatch person is extremely unprofessionalThey give you their cell numbers and you don't even know who you're speaking to
Completely unprofessional, our stuff was in a pile at the back of the truck when it finally arrivedThankful we did not have anything breakable, like electronics or dishware