North American Credit Services

[redacted] asked me to use COATS to fix a cosmetic issue I had with my bumper after an accident COATS was not involved in the quoting process and deferred to [redacted] for any questions about the work they were going to complete COATS asked me how often I wanted to be contacted during the repair process I indicated daily, which they did not do They took double the estimated time to do the repair work and actually took my car somewhere else for some of the work (I was not informed that they were going to do this) When I went in to pick up the car, the bumper was not fully attached to the car (it was crooked and the seams did not meet evenly) When I spoke to the owner about it, he indicated that he thought it was because the part was A/M and got [redacted] to replace it with a new part When I went to pick up the car after the second repair, there was no change in the appearance The owner, ***, yelled at me in the parking lot when I told him I was not satisfied with the work He told me that I was looking at it with too critical of an eye and would not even look at my concerns He told me there was nothing he could do to help me He was very hostile, unprofessional, and made me very uncomfortable It was an extremely inappropriate situation When I continued to question him on next steps he finally told me to just leave the car and stormed off I ended up taking the car with me, not wanting to deal with COATS any further The manager, [redacted] , did follow up and apologize, which I appreciated In addition to the bumper appearance, they returned my car with some kind of black liquid all over my back seat (not sure where this would have come from) They also somehow managed to use a half a tank of gas, which is concerning If you want your car fixed correctly, this not the right place to go

[redacted] asked me to use COATS to fix a cosmetic issue I had with my bumper after an accident. COATS was not involved in the quoting process and deferred to [redacted] for any questions about the work they were going to complete.

COATS asked me how often I wanted to be contacted during the repair process. I indicated daily, which they did not do. They took double the estimated time to do the repair work and actually took my car somewhere else for some of the work (I was not informed that they were going to do this).

When I went in to pick up the car, the bumper was not fully attached to the car (it was crooked and the seams did not meet evenly). When I spoke to the owner about it, he indicated that he thought it was because the part was A/M and got [redacted] to replace it with a new part.

When I went to pick up the car after the second repair, there was no change in the appearance. The owner, [redacted], yelled at me in the parking lot when I told him I was not satisfied with the work. He told me that I was looking at it with too critical of an eye and would not even look at my concerns. He told me there was nothing he could do to help me. He was very hostile, unprofessional, and made me very uncomfortable. It was an extremely inappropriate situation. When I continued to question him on next steps he finally told me to just leave the car and stormed off.

I ended up taking the car with me, not wanting to deal with COATS any further. The manager, [redacted], did follow up and apologize, which I appreciated.

In addition to the bumper appearance, they returned my car with some kind of black liquid all over my back seat (not sure where this would have come from). They also somehow managed to use a half a tank of gas, which is concerning.

If you want your car fixed correctly, this not the right place to go.

This shop is very unproffesional. The manager yelled at me over the phone and hung up on me. Her name is [redacted]. She immediately called me back and yelled at me on my voicemail because I didn't answer. Then she called the body shop that I was going to instead and told them they were stealing her customers. They were unwilling to explain to me why they had to use a low estimate from my insurance company. I simply didn't understand the purpose of them not doing their own estimate. I wanred them to fully look at my car. Drive it and tell me the cost for repairs.She accused me of insurance fraud which was absolutely preposterous. It was a very stressful experiance. I would not recommend anyone do business with the likes of her.