North American Diamond Brokers

Dear Revdex.com,I am writing in response to a complaint from a person who is not our clientThe person complaining is not the one who asked us to do the workShe is not the one we communicated with when we took on this job initially Her partner came into our office and asked if we could duplicate a ring design she saw for $because she didn't want to spend $14,on two ringsWe told her the cost would be $for both rings but the the black portion of the ring she wanted us to duplicate was a patented process and we couldn't duplicate that We said, we could put black rhodium in its place and it should look similarWe also told her that she could bring the rings back in to the store right before the wedding and we would re-apply the rhodium so the rings looked new for the ceremony.Thirty days later the partner who didn't hear any of the original conversation about what we could and couldn't do regarding duplicating the original ring design came back in and said she was unhappy with how long the black rhodium lasted and wanted us to give her a full refund on the rings I told her that we couldn't give her a refund on custom work and that we told her partner that the black rhodium would need to be reapplied from time to time and we were happy to do that for themThe complainant refused this service I then offered to try a different type of black material, Ceramit The manufacturer said, it should hold up well under regular wear We redid the rings The girls were happy One month later the complainant brought the rings back in to show us that the Ceramit had a chip out of it I noticed that the white gold had a deep scratch in it that lead right to the chip in the Ceramit.At this time I told her for the second time that the only thing that might hold up to the wear and tear they were imparting on their rings would be if we changed the black patterned area to a smooth black enamel like they use in Hawaiian jewelry I had offered her this solution before the Ceramit also, she refused.The complainant not the person who asked us to do the rings originally has refused all of our suggestionsShe just wants a full refund I told her it was not feasible to offer full refunds on custom work, that we delivered exactly what was ordered and that California Civil Code states that we are not obliged to give a refund for custom workhttp://oag.ca.gov/consumers/general/refund_policies I have been doing custom work for years and I have never had a client not want to find a solutionMy guess is that the complainant decided a long time ago she wanted a different ring and is trying to get a refund so she can pursue that option If you have any more questions please give me a call.Sincerely, [redacted] *** [redacted] ***Graduate Gemologist / Jeweler

---------- Forwarded message ----------From: David Bowie Date: Tue, Jan 6, at 11:AMSubject: Complaint [redacted] To: [email protected] whom it may concern,This is in response to complaint # [redacted] Renae asked us to duplicate a ring design she saw in a magazine because she didn't want to pay the price the designer wanted for the ring We told her we could do the same design but couldn't duplicate the black PVD finish We told her we could do a black rhodium finish We also said the cost of the rings would be half the cost of the ones in the magazineThe client was happy.We offered to refinish the rings before the wedding and as often as they needed to be done Then [redacted] later came in and said she was unhappy with how long the finish was lasting and wanted her money back I told her that we couldn't give her a full refund but would be happy to see if we could come up with another finish that would last longer We did our research and decided that a product called Ceramit should be better, according to the manufacturerThe Ceramit also scratched along with the gold that was right next to it We told her that we could try another type of enamel but we would need to make the design smooth in the black area She said no I told her I didn't know what else I could do She again asked for a full refund and I told her we wouldn't agree to thatThis was a custom order of a ring design at half the price of the original designer versionI am now of the belief that even the original design of this ring would not of held up to expectations Further research of this PVD black coating has indicated it scratches also Several companies have stopped selling these rings at this time due to customer complaints.Lastly, due to my many hours of research of PVD processing I may have found a company who may take these rings and apply the PVD process to produce the black finish they desireI have no idea what the cost would be or how long it would take or if it would last long enough We have been trying to contact the company but have been unsuccessful, we believe, because of the holiday season If we find a company that will agree to do the PVD treatment on our client's ring we will be glad to offer this as a final solution.When we are commissioned to do custom work it is never a refundable item We always do our best and we are always willing to make any possible changes or modifications to make our clients happy for as long as they own the item I hope we can find a good solution.Sincerely, [redacted] GGGJ(GIA)Graduate Gemologist / JewelerNORTH AMERICAN DIAMOND BROKERS "Delivering the Wow Everyday" www.NADB.com (866) 994-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am rejecting
[redacted]’s response due to the number of dishonest remarks which I have pointed
out.  Below is an expanded overview of the situation along with quotes
from [redacted], my partner he refers to in his letter. It is absurd to think that I
am not a client when the rings were for both us as wedding/engagement
rings.  We each paid half, [redacted] accepted my credit card payment, yet
doesn’t think I am a client.  It is our belief that [redacted] was not given
the entire information which is why he has come to such ridiculous
conclusions.  We are in hopes this additional information helps him to see
why we feel we are due a full refund and would like  to end this situation soon so that  we can continue with our engagement/wedding
plans.
[redacted] stated: “I first
went to North American Diamond Brokers because I was recommended by a friend.
 It was early may, 2014. I went in to look for engagements rings. This was
the first time I met [redacted]. I told her we were going on vacation and I
would contact her on my return in June. 
On our way back from
Europe, [redacted] and I fell in love with a ring we saw in a magazine. 
My next contact with
[redacted] was via text. I sent her the picture and information to see if they
could replicate the ring. All my contact with [redacted] was via text. This
included what she said they could do and the design mock ups. [redacted] and I
reviewed the mocks up and both approved the design, we were happy to see that
we would get the rings we both loved for our engagement/wedding rings. At this
point [redacted] stopped into their show room to get her ring finger sized. This was
the first time [redacted] met [redacted]. They needed a deposit to get started. She
said they needed half so I put a check in the mail for $3500.00. She informed
me when the check arrived and said they would proceed to make the rings. 
On August 22nd we
picked up the rings together. This is the second time we met [redacted] in person.
We tried on the rings and [redacted] paid the remainder of what was due. $3500.00 on
her credit card. 
As we were wrapping
things up [redacted] told us before the wedding in May we could bring the rings in
because the black might need to be retouched so they would look perfect for our
wedding day. We questioned about the finish lasting, this was the first time
any mention was made about the finish potentially fading or coming off. 
We certainly didn’t think that it would come off in the next month! 
On September 27th I
contacted [redacted] informing her the black finish on the ring was fading off.
She told me they could put a new coat of black rhodium on the rings. I asked
her if their was a way to avoid having to do this on a monthly basis. At this
point she said she would ask her father, [redacted], whom neither [redacted] nor I
had met. 
[redacted] spoke to [redacted] about the rings and met with him at the shop.  [redacted], followed up
with me in an email even though his conversations had been with [redacted]”
I had several
conversations with both [redacted] and [redacted] on the phone, where [redacted] had agreed
to provide a refund.  When I went into the shop to return the rings, [redacted]
told me he changed his mind and would not give us a refund.  After a
heated argument, I left with the rings.  [redacted] and I contacted our
attorney, who advised us that we indeed should get a refund under these
circumstances and he would support us to handle legally if needed.  [redacted]
received an email from [redacted] offering to refinish the black portion of the ring
with a ceramit.  We were concerned with going through another situation
where the rings would fade, [redacted] assured us that the ceramit would last at
least 2 years. In an interest to enjoy wearing the rings we loved so much and
share our engagement excitement, we agreed to have [redacted] refinish the rings
with the Ceramit, against the advice of our attorney.
 
I returned the rings,
packaging and all to [redacted] on 10/15 .  [redacted] picked up the rings
from [redacted] on 10/21.  We were both happy when we received the rings,
since they looked like new again.  We were hopeful that the whole ordeal
was over until about a month later when we both noticed the back ceramit was
fading and the finish was completely chipped off on a portion of [redacted]’s
ring.  We contacted [redacted] and [redacted] and sent pictures, asking for a
refund knowing that there was nothing else they could do to provide the ring we
ordered.  They offered to refinish again, at this point we just wanted to
return the rings instead of continuing with the hassle, heartbreak and
embarrassment of these rings.  I spoke to [redacted] on 11/18 and let
her know I could bring the rings into the shop for her to look at, thinking if
they saw how bad the finish was they  would better understand our
situation. (pictures didn’t do it justice).  [redacted] told me to come in
between 2 and 4, I arrived around 3:00.  I met with [redacted] from the shop,
since he told me that [redacted] was expecting me but had to leave for a
“proposal” emergency and meet a customer.  I asked [redacted] to look at the
rings.  [redacted] agreed that he could see the fading and the chipping off
enamel.  Neither [redacted] or [redacted] were in the office, so neither of them
saw the rings at this time.  I left a note with my name and phone number
and requested [redacted] to call me to discuss.  My intention was that since
[redacted] had physically seen the rings, he could explain to [redacted] the extreme
damage, clearly showing the rings were defective in design.   [redacted]
emailed [redacted] offering to redo the ring with a flat surface indicating that he
was confident that the finish would last in this circumstance.   [redacted] and
I discussed and both agreed that this was not the design we had commissioned
him to produce and still preferred a refund, not to mention, we were hesitant
to trust another round of refinishingg at this point we had lost trust in their
service.   In the following weeks, both of our rings started losing the
ceramit finish completely over about half of the ring, at this point they are
unwearable. I let [redacted] know and asked again for a refund, which he again
declined.  
 
We are both devastated
over this entire experience.  We chose to use North American Diamond
Brokers because they said they could produce the rings we loved at a desirable
cost.  Sadly, the rings are not the rings we ordered and paid a total of
$7,000 for.  The law protects consumers from such fraudulent acts, such
prohibited acts include:
Falsely representing
that goods or services of a certain standard, quality or grade or that goods
are of a particular style or model.
We feel that the rings
fall under this prohibited Act and feel it is our right to receive a full
refund since the services promised were not delivered.  We have given the
company a chance to make good on a defective finish, only to have the rings
look even worse in a short amount of time.  We cannot trust the integrity
of the business or it’s owners.  
Photos of the rings along with email and text conversations have been sent to our Revdex.com rep, [redacted] to better support our case.
Sincerely, [redacted]
 
Below I have responded to the incorrect statements in [redacted]'s letter that are also addressed in my above response:
Dear Revdex.com,I am writing in response to a complaint from a person who is not our client. The person complaining is not the one who asked us to do the work. She is not the one we communicated with when we took on this job initially.  Her partner came into our office and asked if we could duplicate a ring design she saw for $7000 because she didn't want to spend $14,000 on two rings. We told her the cost would be $7000 for both rings but the the black portion of the ring she wanted us to duplicate was a patented process and we couldn't duplicate that.  We said, we could put black rhodium in its place and it should look similar. We also told her that she could bring the rings back in to the store right before the wedding and we would re-apply the rhodium so the rings looked new for the ceremony.
My partner contacted your sales associate, [redacted] via text on behalf of both of us to commission the ring.  She has never met you, only [redacted].  We both paid your for the rings, so that makes us both your clients.  All of the order communication was handled via text, there was NO mention that there was a patent on the black portion or that it would fade.  The only mention was in your shop after we had already paid for the rings, [redacted] mentioned that the rings may need to be touched up before our wedding in May which was eight months later.  There was no indication that the enamel would wear off within a month.  If we were told this before we ordered and paid for the rings, we would have gone a different route to avoid deteriorating rings.Thirty days later the partner who didn't hear any of the original conversation about what we could and couldn't do regarding duplicating the original ring design came back in and said she was unhappy with how long the black rhodium lasted and wanted us to give her a full refund on the rings.  I told her that we couldn't give her a refund on custom work and that we told her partner that the black rhodium would need to be reapplied from time to time and we were happy to do that for them. The complainant refused this service.  I then offered to try a different type of black material, Ceramit.  The manufacturer said, it should hold up well under regular wear.  We redid the rings.  The girls were happy.  One month later the complainant brought the rings back in to show us that the Ceramit had a chip out of it.  I noticed that the white gold had a deep scratch in it that lead right to the chip in the Ceramit.
As stated above, all of the conversation was either text which was ready by both of us or in person when we were both in your shop. You were not in the shop when I brought the second version of the rings into the shop to review the enamel chipping and fading, so you have not actually seen the rings other than the photos we have sent.  If you had indeed seen the rings, you would know there isn't a chip in the white gold, but the ceramit is fading and chipping off of the white gold.  Since that visit, half of the black ceramit portion has now chipped off just a few weeks later.At this time I told her for the second time that the only thing that might hold up to the wear and tear they were imparting on their rings would be if we changed the black patterned area to a smooth black enamel like they use in Hawaiian jewelry.  I had offered her this solution before the Ceramit also, she refused.
Before we approved your refinishing with the ceramit, you advised the ceramit would last at least two years with the expected wear and tear for a wedding ring (daily). We have declined the smooth surface option because this is NOT the design we commissioned and approved, it is a different look.The complainant not the person who asked us to do the rings originally has refused all of our suggestions. She just wants a full refund.  I told her it was not feasible to offer full refunds on custom work, that we delivered exactly what was ordered and that California Civil Code 1723 states that we are not obliged to give a refund for custom work. http://oag.ca.gov/consumers/general/refund_policies.  I have been doing custom work for 30 years and I have never had a client not want to find a solution. My guess is that the complainant decided a long time ago she wanted a different ring and is trying to get a refund so she can pursue that option.  If you have any more questions please give me a call.
As mentioned, before, in conjunction with my partner, we commissioned through your salesperson for these rings.  The original version faded quickly, so you refinished with a different finish that had chipped off and faded even faster.  We both paid you for the rings, which makes us both clients of your business.  We both LOVED this design and were very excited that you could provide these rings at a reasonable cost.  We are both very disappointed with the entire experience with your business and left with deteriorating and defective rings which is why we are asking for a full refund.  We have tried working with you on a solution, when in fact your business has misrepresented itself by not providing a lasting finish with the design we ordered. The law protects consumers from these types of circumstances, where you did NOT deliver the work EXACTLY as ordered.  Since you have been in business for 30 years, we are hopeful you will do the right thing and provide a full refund as requested since you are unable to provide the rings we ordered..Sincerely,[redacted] GG. GJ. (GIA)Graduate Gemologist / Jeweler
Regards,[redacted]

---------- Forwarded message ----------From: David Bowie <[email protected]>Date: Tue, Jan 6, 2015 at 11:21 AMSubject: Complaint [redacted]To: [email protected] whom it may concern,This is in response to complaint #[redacted].  Renae asked us to duplicate a ring design she saw in a magazine because she didn't want to pay the price the designer wanted for the ring.  We told her we could do the same design but couldn't duplicate the black PVD finish.  We told her we could do a black rhodium finish.  We also said the cost of the rings would be half the cost of the ones in the magazine. The client was happy.We offered to refinish the rings before the wedding and as often as they needed to be done.  Then [redacted] later came in and said she was unhappy with how long the finish was lasting and wanted her money back.  I told her that we couldn't give her a full refund but would be happy to see if we could come up with another finish that would last longer.  We did our research and decided that a product called Ceramit should be better, according to the manufacturer. The Ceramit also scratched along with the gold that was right next to it.  We told her that we could try another type of enamel but we would need to make the design smooth in the black area.  She said no.  I told her I didn't know what else I could do.  She again asked for a full refund and I told her we wouldn't agree to that. This was a custom order of a ring design at half the price of the original designer version. I am now of the belief that even the original design of this ring would not of held up to expectations.  Further research of this PVD black coating has indicated it scratches also.  Several companies have stopped selling these rings at this time due to customer complaints.Lastly, due to my many hours of research of PVD processing I may have found a company who may take these rings and apply the PVD process to produce the black finish they desire. I have no idea what the cost would be or how long it would take or if it would last long enough.  We have been trying to contact the company but have been unsuccessful, we believe, because of the holiday season.  If we find a company that will agree to do the PVD treatment on our client's ring we will be glad to offer this as a final solution.When we are commissioned to do custom work it is never a refundable item.  We always do our best and we are always willing to make any possible changes or modifications to make our clients happy for as long as they own the item.  I hope we can find a good solution.Sincerely,[redacted] GG. GJ. (GIA)Graduate Gemologist / JewelerNORTH AMERICAN DIAMOND BROKERS                   "Delivering the Wow Everyday"                            www.NADB.com                              (866) 994-6262

Dear Revdex.com,I am writing in response to a complaint from a person who is not our client. The person complaining is not the one who asked us to do the work. She is not the one we communicated with when we took on this job initially.  Her partner came into our office and asked if we could...

duplicate a ring design she saw for $7000 because she didn't want to spend $14,000 on two rings. We told her the cost would be $7000 for both rings but the the black portion of the ring she wanted us to duplicate was a patented process and we couldn't duplicate that.  We said, we could put black rhodium in its place and it should look similar. We also told her that she could bring the rings back in to the store right before the wedding and we would re-apply the rhodium so the rings looked new for the ceremony.Thirty days later the partner who didn't hear any of the original conversation about what we could and couldn't do regarding duplicating the original ring design came back in and said she was unhappy with how long the black rhodium lasted and wanted us to give her a full refund on the rings.  I told her that we couldn't give her a refund on custom work and that we told her partner that the black rhodium would need to be reapplied from time to time and we were happy to do that for them. The complainant refused this service.  I then offered to try a different type of black material, Ceramit.  The manufacturer said, it should hold up well under regular wear.  We redid the rings.  The girls were happy.  One month later the complainant brought the rings back in to show us that the Ceramit had a chip out of it.  I noticed that the white gold had a deep scratch in it that lead right to the chip in the Ceramit.At this time I told her for the second time that the only thing that might hold up to the wear and tear they were imparting on their rings would be if we changed the black patterned area to a smooth black enamel like they use in Hawaiian jewelry.  I had offered her this solution before the Ceramit also, she refused.The complainant not the person who asked us to do the rings originally has refused all of our suggestions. She just wants a full refund.  I told her it was not feasible to offer full refunds on custom work, that we delivered exactly what was ordered and that California Civil Code 1723 states that we are not obliged to give a refund for custom work. http://oag.ca.gov/consumers/general/refund_policies.  I have been doing custom work for 30 years and I have never had a client not want to find a solution. My guess is that the complainant decided a long time ago she wanted a different ring and is trying to get a refund so she can pursue that option.  If you have any more questions please give me a call.Sincerely,[redacted]Graduate Gemologist / Jeweler

Review: My partner and I commissioned [redacted] to design and produce two rings, each $3,500 to serve as our engagement/wedding rings. [redacted] provided designs that we approved. Within 30 days of receiving the rings, the finish started to wear off. When I contacted [redacted] about this, with pictures of the finish wearing off he agreed to provide a refund. When I arrived at his shop to return the rings, he then told me he would not refund the rings. After a heated argument, I left the store with the rings. [redacted] sent my partner an email offering to refinish the rings in a ceramit that would last at least two years. Reluctantly, we let [redacted] refinish the rings with the ceramit in hopes that our rings would look like the design we approved. Within 30 days of receiving the refinished rings, the finish started to wear off once again and this time actually chipping off. In less than 45 days, both rings have faded significantly and a quarter of the ring's finish has completely chipped off. [redacted] is refusing a refund, he is offering to change the approved design and refinish once again. We are quite upset with this situation and don't trust that this time would be any different. The rings are an embarrassment.Desired Settlement: We feel like [redacted] took this project on without knowing much about the enamel. We accepted his offer to refinish, only to have even worse looking rings. We feel the only solution is for a full cash refund of $7,000.

Business

Response:

Dear Revdex.com,I am writing in response to a complaint from a person who is not our client. The person complaining is not the one who asked us to do the work. She is not the one we communicated with when we took on this job initially. Her partner came into our office and asked if we could duplicate a ring design she saw for $7000 because she didn't want to spend $14,000 on two rings. We told her the cost would be $7000 for both rings but the the black portion of the ring she wanted us to duplicate was a patented process and we couldn't duplicate that. We said, we could put black rhodium in its place and it should look similar. We also told her that she could bring the rings back in to the store right before the wedding and we would re-apply the rhodium so the rings looked new for the ceremony.Thirty days later the partner who didn't hear any of the original conversation about what we could and couldn't do regarding duplicating the original ring design came back in and said she was unhappy with how long the black rhodium lasted and wanted us to give her a full refund on the rings. I told her that we couldn't give her a refund on custom work and that we told her partner that the black rhodium would need to be reapplied from time to time and we were happy to do that for them. The complainant refused this service. I then offered to try a different type of black material, Ceramit. The manufacturer said, it should hold up well under regular wear. We redid the rings. The girls were happy. One month later the complainant brought the rings back in to show us that the Ceramit had a chip out of it. I noticed that the white gold had a deep scratch in it that lead right to the chip in the Ceramit.At this time I told her for the second time that the only thing that might hold up to the wear and tear they were imparting on their rings would be if we changed the black patterned area to a smooth black enamel like they use in Hawaiian jewelry. I had offered her this solution before the Ceramit also, she refused.The complainant not the person who asked us to do the rings originally has refused all of our suggestions. She just wants a full refund. I told her it was not feasible to offer full refunds on custom work, that we delivered exactly what was ordered and that California Civil Code 1723 states that we are not obliged to give a refund for custom work. http://oag.ca.gov/consumers/general/refund_policies. I have been doing custom work for 30 years and I have never had a client not want to find a solution. My guess is that the complainant decided a long time ago she wanted a different ring and is trying to get a refund so she can pursue that option. If you have any more questions please give me a call.Sincerely,[redacted]Graduate Gemologist / Jeweler

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting

[redacted]’s response due to the number of dishonest remarks which I have pointed

out. Below is an expanded overview of the situation along with quotes

from [redacted], my partner he refers to in his letter. It is absurd to think that I

am not a client when the rings were for both us as wedding/engagement

rings. We each paid half, [redacted] accepted my credit card payment, yet

doesn’t think I am a client. It is our belief that [redacted] was not given

the entire information which is why he has come to such ridiculous

conclusions. We are in hopes this additional information helps him to see

why we feel we are due a full refund and would like to end this situation soon so that we can continue with our engagement/wedding

plans.

[redacted] stated: “I first

went to North American Diamond Brokers because I was recommended by a friend.

It was early may, 2014. I went in to look for engagements rings. This was

the first time I met [redacted]. I told her we were going on vacation and I

would contact her on my return in June.

On our way back from

Europe, [redacted] and I fell in love with a ring we saw in a magazine.

My next contact with

[redacted] was via text. I sent her the picture and information to see if they

could replicate the ring. All my contact with [redacted] was via text. This

included what she said they could do and the design mock ups. [redacted] and I

reviewed the mocks up and both approved the design, we were happy to see that

we would get the rings we both loved for our engagement/wedding rings. At this

point [redacted] stopped into their show room to get her ring finger sized. This was

the first time [redacted] met [redacted]. They needed a deposit to get started. She

said they needed half so I put a check in the mail for $3500.00. She informed

me when the check arrived and said they would proceed to make the rings.

On August 22nd we

picked up the rings together. This is the second time we met [redacted] in person.

We tried on the rings and [redacted] paid the remainder of what was due. $3500.00 on

her credit card.

As we were wrapping

things up [redacted] told us before the wedding in May we could bring the rings in

because the black might need to be retouched so they would look perfect for our

wedding day. We questioned about the finish lasting, this was the first time

any mention was made about the finish potentially fading or coming off.

We certainly didn’t think that it would come off in the next month!

On September 27th I

contacted [redacted] informing her the black finish on the ring was fading off.

She told me they could put a new coat of black rhodium on the rings. I asked

her if their was a way to avoid having to do this on a monthly basis. At this

point she said she would ask her father, [redacted], whom neither [redacted] nor I

had met.

[redacted] spoke to [redacted] about the rings and met with him at the shop. [redacted], followed up

with me in an email even though his conversations had been with [redacted]”

I had several

conversations with both [redacted] and [redacted] on the phone, where [redacted] had agreed

to provide a refund. When I went into the shop to return the rings, [redacted]

told me he changed his mind and would not give us a refund. After a

heated argument, I left with the rings. [redacted] and I contacted our

attorney, who advised us that we indeed should get a refund under these

circumstances and he would support us to handle legally if needed. [redacted]

received an email from [redacted] offering to refinish the black portion of the ring

with a ceramit. We were concerned with going through another situation

where the rings would fade, [redacted] assured us that the ceramit would last at

least 2 years. In an interest to enjoy wearing the rings we loved so much and

share our engagement excitement, we agreed to have [redacted] refinish the rings

with the Ceramit, against the advice of our attorney.

I returned the rings,

packaging and all to [redacted] on 10/15 . [redacted] picked up the rings

from [redacted] on 10/21. We were both happy when we received the rings,

since they looked like new again. We were hopeful that the whole ordeal

was over until about a month later when we both noticed the back ceramit was

fading and the finish was completely chipped off on a portion of [redacted]’s

ring. We contacted [redacted] and [redacted] and sent pictures, asking for a

refund knowing that there was nothing else they could do to provide the ring we

ordered. They offered to refinish again, at this point we just wanted to

return the rings instead of continuing with the hassle, heartbreak and

embarrassment of these rings. I spoke to [redacted] on 11/18 and let

her know I could bring the rings into the shop for her to look at, thinking if

they saw how bad the finish was they would better understand our

situation. (pictures didn’t do it justice). [redacted] told me to come in

between 2 and 4, I arrived around 3:00. I met with [redacted] from the shop,

since he told me that [redacted] was expecting me but had to leave for a

“proposal” emergency and meet a customer. I asked [redacted] to look at the

rings. [redacted] agreed that he could see the fading and the chipping off

enamel. Neither [redacted] or [redacted] were in the office, so neither of them

saw the rings at this time. I left a note with my name and phone number

and requested [redacted] to call me to discuss. My intention was that since

[redacted] had physically seen the rings, he could explain to [redacted] the extreme

damage, clearly showing the rings were defective in design. [redacted]

emailed [redacted] offering to redo the ring with a flat surface indicating that he

was confident that the finish would last in this circumstance. [redacted] and

I discussed and both agreed that this was not the design we had commissioned

him to produce and still preferred a refund, not to mention, we were hesitant

to trust another round of refinishingg at this point we had lost trust in their

service. In the following weeks, both of our rings started losing the

ceramit finish completely over about half of the ring, at this point they are

unwearable. I let [redacted] know and asked again for a refund, which he again

declined.

We are both devastated

over this entire experience. We chose to use North American Diamond

Brokers because they said they could produce the rings we loved at a desirable

cost. Sadly, the rings are not the rings we ordered and paid a total of

$7,000 for. The law protects consumers from such fraudulent acts, such

prohibited acts include:

Falsely representing

that goods or services of a certain standard, quality or grade or that goods

are of a particular style or model.

We feel that the rings

fall under this prohibited Act and feel it is our right to receive a full

refund since the services promised were not delivered. We have given the

company a chance to make good on a defective finish, only to have the rings

look even worse in a short amount of time. We cannot trust the integrity

of the business or it’s owners. Photos of the rings along with email and text conversations have been sent to our Revdex.com rep, [redacted] to better support our case.Sincerely, [redacted]

Below I have responded to the incorrect statements in [redacted]'s letter that are also addressed in my above response: