North American Direct Services

The company listed told me was a finalist to win a 1,000,000 dollar sweepstakes, and a 500 dollar gift card if I signed up for their magazine offer. They said I could cancel at any if I was not satisfied. I would receive the gift card within 7 days of signing up.I payed them 19.95 in March and signed up.I waited a few weeks and received nothing. I became suspicious and called to cancel their offer in April, I talked with a female who told me I was to late to cancel the offer. I had to pay them the money anyways, but she could make me a deal for less money but there was no way to get out of my contract because it was recorded. Reluctantly I took her offer.She asked for 39.90 to change my contract.I payed feeling I had no other choice.This was payed in April. A few more weeks went by and I still receiver nothing.I called back and talked to Eric.He also informed me I could not get out of my contract, but he could offer me a better deal. Once again I reluctantly agreed. This time he said if I agreed I could get out of my contract for three payments of 79.80.If not , I owed the original amount of 1,197 dollars.So feeling trapped I once again agreed.In June they took 79.90 out of my account.Now they sent me a litter telling me I owed them 877.80.I have called several times to try and resolve this with no luck. I get a recording saying they are training and to call back.I want nothing more to do with this company. I want out of my contract and would like my money back.Order_Number:[redacted]Desired SettlementI had no idea this was a contract by recording me.I want out of my contract and would like my money back. I do not want any contact from this company. They need to be shut down before they take advantage of anyone elseFinal Consumer Response North American Direct contacted me by mail and said they would let me out of my contract. No further payments. Thank you for your help, [redacted]

They called me, said I won and said for $29 I could also get some magazines. They said nothing about more charges every month. They lied to me.They made the initial contact. I did not call them until I figured out they wanted more than the first $29. I then called them and told them to stop taking money out of my account. I went to my bank and changed my debit card. They then started sending me harassing mail saying I owed them $867.10 and said they were sending my account to a collection agency. Then I started getting harassing letters from [redacted], Inc., a collection agency in Minnesota. I told them I was going to file a complaint against them with the attorney general but they still sent me harassing invoices.Desired SettlementI want the initial $29.50 back because they lied to me about winning anything and I want them to stop sending me harassing invoice letters and notices and the collection agency to also stop harassing me as both companies are a giant scam and not giving prizes or anything to anyone, only taking money out of people's bank accounts. I did not even get any magazines in the mail even though they said I was getting some magazines in a few days.

The company advertised itself as [redacted]. Received a phone call from collection agency collecting for magazines not agreed to.Received a phone call from a collection agency stating that one year's subscriptions was due for magazine purchases. This is the first that was heard since the initial phone call. What was agreed to was a 3 month subscription to increase odds of winning, and was already paid. Never was a one year subscription agreed to. The collection agency Total Customer Service, Inc said that it had to be resolved with North American Direct Services, who we had never heard of. Placed a call to them about the issue, said someone would have to get back with us, never did. Explained that we did not have a phone call with North American Direct, the individual we spoke with stated they were from [redacted]. Called [redacted] after contacted by collection agency, they have no records of processing the order or having anyone contact us. This was a total scam by North American Direct Services, from the beginning, stating they were calling from Publishers Clearing House. Now they are stating we agreed to a one year subscription in lieu of the 3 months already paid. Since it was false advertising from the beginning, not only should the collection agency be stopped but a refund should be issued, as it was sold to receive an advantage in the [redacted] drawing, which was false.Desired Settlementto have the collection agency stop it's process and if possible get a refund.Business Response Re: Complaint # [redacted], [redacted] for [redacted] Dear Sir/ Madam:Thank you for taking the time to forward [redacted]'s concerns pertaining to his wife [redacted] and her subscription service with North American Direct Services. I feel it necessary to clarify that North American Direct Services has no affiliation with "PCH". As such, North American Direct Services made no reference to "PCH" at any point during the presentation of our magazine service. I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on March 31, 2015. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted]'s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.On April 21, 2015, we received a magazine change request from [redacted] through the mail. She wanted to remove Car & Driver and ESPN magazines and replace with Popular Science and Code magazine. The changes were made upon receipt.On June 1, we received notification that [redacted]'s credit card was in a decline status; therefore, her monthly payment could not be processed. Representatives from our billing department attempted to contact [redacted] to offer assistance in making alternative arrangements; however, they were not able to reach her. Subsequently, [redacted]'s account was transferred to another office for further handling. We were not aware of [redacted]'s concerns or misunderstanding of the terms and conditions surrounding her service until now. Please be advised that upon receipt of this information, [redacted]'s account was returned to our office and is now canceled. Be assured that [redacted] has no further financial obligation to our company and we will not contact her again. Very truly yours,[redacted]Client Service Supervisor

in dec.I was contacted with the offer to sigh up for 5 magazines for 3 payments of 39.99 I picked the magazines I wanted n asked if I could cancelle at any time I was told I could ,what was not made clear to me was the hunting n sport magazines I sighned up for also included magazines like [redacted], [redacted] ,[redacted] and a couple other I talked to them told I would have never sighned up if I had known that I would be getting all the magazine im getting and I want to cancel and they say I cant cancel and my bill is over a 1000.00 I don't have that kind of money !!! I would have never said yes if they would honest the first time around they need to cancel it. and stop lying to customersProduct_Or_Service: magazinesAccount_Number: [redacted]Desired SettlementI just want them to cancel the magazine all of them and stop calling for payment don't have a 1000.00 . thank youBusiness Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding her subscription service with North American Direct Services.I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on January 16, 2015. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted] continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price. The final service agreement confirmation letter also includes our customer service contact information so if our customer has any questions about their order, they have access to a customer service representative that is more than happy to assist them. Our customer service records do not show any evidence of [redacted] initiating contact with our office. We were not aware that there was a misunderstanding concerning [redacted] payment plan until now.Please be advised that upon receipt of [redacted] information, her account reference number 10051374 was canceled and the remaining balance relinquished. Be assured that [redacted] has no further financial obligation and we will not contact her again. Sincerely,[redacted]Client Service Supervisor Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I was just contacted by a woman that at first claimed that I was a top finalist for Publisher clearing house million dollar prize... The caller ID, showed my own home state area code. Her call was very scripted, eventually I was to also receive 6 free magazines... I knew this was a scam... and eventually she said she was North American direct services... be very careful, this feels like a scam... I hung up ","neg-2

Be very careful when dealing with this company. The sales associate will assure you that you can cancel the subscription at any time but this is not the case. During the initial conversation with the sales person, I asked to have the magazine shipped to an APO (family member serving in the Army over seas) and after confirming it was possible, double checking with a supervisor and confirming the address, they ended up coming to my house. Also during that call I repeatedly asked in several different ways, if when the family member's tour was up in a year or two, would I be able to cancel the subscriptions, stop magazine delivery and have no further payments, penalties or charges to my credit card. I was assured, while they would prefer I didn't cancel, that it would be possible. My family member's tour was cut short and when I went to cancel it took multiple calls to get a supervisor on the phone who was very polite but would not let me cancel until I explained that the recording of the sales call would confirm that the sales associate agreed that I would be able to call and cancel at any time and no further charges or payments would be required. This is not a business I would recommend to work with as they pre-order magazines from the publishers and seek to resell the orders with a mark-up. This walks the line of fraud and I worry that people, especially the elderly, would fall prey to this company's practices. As a note, they did cancel the subscription and close the account without further charges, but I never would have signed up for the service if they had been honest about their terms.","neg-4

I got a call from North American Direct Services, saying I was selected as a top contenter of 15 people to win $1M. I was told that I was also eligible for a lot of other prizes, and $500 giftcard to use at [redacted], [redacted] or wherever.
They claimed they where working with [redacted] and that [redacted], [redacted], [redacted] and [redacted] was sponsoring this sweepstake. I was also told that I should pick a card I wanted to be my sponsor if I had multiple cards. In addition, [redacted] would provide me with four free magazines of my choice for the next 60 months.
It all sounded great, until I was asked to give my card number and expiration date (they already had my address), which made me concerned. So I asked them to stay on the line while I called [redacted] to verify that [redacted] was indeed participating in this sweepstake.
[redacted] said they had never heard of it, so this is a COMPLETE scam. Don't give these people ANY information! This is an illegal operation!
North American Direct services are located in Reno, Nevada,and their phone numbers are:
888-762-7562
855-995-3333","neg-3

Totally bogus - FALSE COLLECTION NOTICE - from North American Direct Services.Many posts on [redacted] as SCAM organization. This is a problem!!Desired SettlementAnd communication back from the RENO Revdex.com regarding any legitimacy to their scam practicesBusiness Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding his subscription service with North American Direct Services.I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on October 23, 2014. The details of the subscription agreement was presented at length both verbally and in writing. [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service. Instead, [redacted] agreed to the materials terms, conditions, and to complete the payments. With [redacted] continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our records further indicate that on December 29, 2014, [redacted] contacted our customer service department with concerns pertaining to making his payments and the delivery of his magazines. Our representative offered to make adjustments to [redacted] account that would lower his monthly payment and overall cost as well as allow more time for all of his magazines to be delivered to his new mailing address before another payment was due. [redacted] indicated that this was reasonable and acceptable at that time and provided his new address.In August of 2015, we received notification that [redacted] credit card was in a decline status when we attempted to process his monthly payment. Our billing department made several attempts to contact [redacted] in an effort to assist him in setting up alternative payment arrangements; however, they were unsuccessful in reaching him. Subsequently, [redacted] account was transferred to an outside office for handling.It is certainly not our intention to continue a service unwanted by [redacted]. Accordingly and upon receipt of this complaint, [redacted] account was returned to our office and is now cancelled. Be assured that [redacted] has no further financial obligation and we will not contact him again.Sincerely,[redacted]Client Service Supervisor

this company is charging more than what was initially made. first of all, it was discussed that the charges were to be $ 19.95 per month. I have come to find out, we are being charged $39.90 per month. my wife specifically ordered certain magazines, for which she did not receive a single one. instead, she received everything but what she ordered. garbage magazines about movie stars....come on. some men's magazines....I don't have time to read magazines and further more...they want $ 798.00 to pay off this so called debt. that is just not going to happen. I expect to be fully discharged from this issueProduct_Or_Service: magazinesAccount_Number: [redacted]Desired Settlementwe don't want any magazines.....i'm not paying for what I didn't rightfully receive and fully expect no more contact by this business or their billsBusiness Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] concerns with respect to his wife [redacted] and her subscription service with North American Direct Services. I have reviewed our files, which indicate that [redacted] was contacted by our sales division and agreed to purchase this subscription service on November 20, 2014. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted] continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our customer service records show that [redacted] contacted our office on one occasion. On December 1, [redacted] contacted us to inquire about the incentive that was offered to her at the time of purchase. Our representative explained what the incentive was, how it worked, and sent the voucher to [redacted] the following day. We were not aware of [redacted] dissatisfaction or desire to cancel her service until now. It is certainly not our intention to continue a service unwanted by Mr. & [redacted]; accordingly, account reference number [redacted] has been canceled and the remaining balance relinquished. Be assured that they have no further financial obligation and we will not contact them again. Sincerely,[redacted]Client Service Supervisor

This company misrepresents themselves when they contact you by phone. They tell you you'v that they can give you free magazines and a package of $500 in savings vouchers for paying a fee of $39.90. When asked if it is one time they lead you to believe it is a one time payment of $39.90. No one tells you that it is a monthly contract. I've paid over $500 for magazines I've haven't even looked out or ever wanted and today I talk to someone to complain and they say there is nothing I can do. They say they can give me a 10% discount. A discount for something I never wanted in the first place. They never tell you it is a contract for 5 years. This is a fraud. They misrepresent themselves.Desired SettlementI want the company to stop charging me and to d me each month and stop sending me the stupid magazines I never wanted in the first place. To stop this scamBusiness Response Re: Complaint # [redacted], J[redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding her subscription service with North American Direct Services.I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on January 8, 2015. The details of the subscription agreement was presented at length both verbally and in writing. [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service. Instead, [redacted] agreed to the materials terms and conditions as provided by the subscription agreement. With [redacted] continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price. Our records further indicate that [redacted] contacted our office on two occasions. On December 15, 2015, [redacted] contacted our office, updated her billing information, and brought her account current. Then on March 11, 2016, [redacted] spoke with our customer service department and requested to cancel her service. Our representative offered to make adjustments to [redacted] account in an effort to accommodate her so she would possibly consider continuing her magazine service with us. [redacted] said she wanted to think about it and would call back. We did not hear back from her until now. It is certainly not our intention to continue a service unwanted by [redacted]; accordingly, her account reference number [redacted] has been canceled and the remaining balance relinquished. Be assured that [redacted] has no further financial obligation and we will not contact her again.I feel it necessary to mention that although the cancellation is effective immediately, [redacted] may continue to receive some of her magazine titles for their duration. Again, [redacted] has no obligation to pay for any issues she may continue to receive. Sincerely,[redacted]Client Service Supervisor Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I am completely satisfied if the company stops billing me. I'm tired of overpaying for magazines that I never read. I don't remember this company contacting me or me contacting them saying I was behind. Nor do I ever remember making a separate account. I think it's just a way for this company to con people out of even more money. I hope that I will be rid of this company for good. Thanks for your help.

This complaint is in regards to scam-like advertising services and failure to follow commitment initially made when I first signed up for service. My complaint is very straightforward and matches so many other complaints reported to the Revdex.com. This company basically called saying I was the finalist in some contest and that basically all I needed to do was sign up for there magazine service and then continue to lookout for a call on my status in the contest. Normally I am very smart and this should have been an immediate red flag of a setup of some sort, however that particular day I was persuaded successfully by NA Direct Services and signed up for the service because at the time it did sound extremely convincing. I was even promised that if I felt uncomfortable or didn't want to continue the service for any reason, I was free to cancel at anytime because this wasn't a contract related service. To no surprise, that was a complete lie as I realized I never heard anything further from this service for months. Late last year I attempted for the first time to cancel this service and suspend payment immediately, however I was then greeted with the statement that they company had already paid for the magazine service in full and as a result I could not cancel as was under obligation to fulfill all the payments. As one can expect, I was extremely upset with that response and told them what I was intially promised, however they said this should have been covered before I verbally gave authorization for the payments to commence. Since I have attempted multiple times since then to seize payments immediately with no success, and have so far only been successful in putting my payments on hold for several months at a time, I am now elevating this to the Revdex.com with hopes of resolutionDesired SettlementI simply wish for the immediate cancellation of all services with North American Direct Services, for the remaining balance to be immediately cancelled and to never be contacted by this company again for any related services as I do not trust nor agree with their business practices.Business Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information reading his subscription service with North American Direct Services. I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on April 4, 2014. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted] continued acceptance, his final service agreement was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. We have had active and constructive dialogue with [redacted] on several occasions. On May 15, 2014, [redacted]t contacted our office and spoke with a representative in our billing department. [redacted]t explained that he was unable to make a payment at that time to bring his account current. In an effort to assist him, our representative offered to defer billing for 60 days as well as lower the amount of his monthly payment. [redacted]t indicated that this was reasonable and acceptable at that time. On May 21, 2015, [redacted]t changed his credit card information and made arrangements to bring his account when contacted by our billing department. Please be advised that upon receipt of this information from your office, [redacted]t's account reference number 10000487 was canceled and the remaining balance relinquished. Be assured that he has no further financial obligation to our company and we will not contact him again. Sincerely,[redacted]Client Service Supervisor Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I received direct communication from this company stating that as of receipt of this complaint, they have cancelled all services and I will no longer be billed for this service. So long as this remains true, I am satisfied with this response.

Did not get the $500 debit card I was promised when I signed up.Did not get the $00 dollar gift card when I first agreed to the magazine deal in April,Desired SettlementRefund the 198.80 taken out from my credit card.Business Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding his subscription service with North American Direct Services. I have reviewed our files, which indicate that [redacted]k was contacted by a representative from our sales division and agreed to purchase this subscription service on February 27, 2015. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted] continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. On August 4, 2015, a representative from our billing contacted [redacted]k to inform him that his credit card was in a decline status and to assist him in bringing his account current. [redacted]k stated that he was going to hire an attorney and abruptly ended the call. He did not explain why; however, [redacted] account was canceled as a result of that call. Please be advised that our customer service records do not show evidence of [redacted]k contacting our office for any reason prior to this phone call. After reviewing [redacted] statements in his complaint a refund was issued back to [redacted] credit card for the last 2 payments he made out of customer goodwill. Be assured that [redacted]k has no further financial obligation to our company and we will not contact him again.Sincerely,[redacted]Client Service Supervisor Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I was called saying that I eligible for a 3day 2 night trip for free. This voucher was not able to be used. I had to pick weekends and they were not available and had to pay additional feed for the trip. I keep getting magazins and I throw them away. I have tried a few times to cancel this account and all I am offered is reduced payements. I keep getting magazines and phone calls form this company. This company would not allow me to terminate this account or subscription.Product_Or_Service: MagazinesOrder_Number: [redacted]Desired SettlementI have tried several times to cancel this contract and stop all magazines. I have been offered a to settle my remaining balance. I just want to terminate this contract. I would like 50% refund for money spent. I want all magazines stopped! I want my account to be canceled and balance on account set to 0.00.Business Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding her subscription service with North American Direct Services.I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on January 16, 2015. The details of the subscription agreement was presented at length both verbally and in writing. With [redacted]'s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on March 3, 2015, [redacted] contacted our office to change her magazines and updated her billing information. On January 11, 2016, [redacted] contacted our office and explained that she was not able to continue paying on her account at the current rate. When our representative offered to adjust her payments to lower the cost, [redacted] accepted the adjustment as well as made arrangements to pay her account in full at the discounted rate. [redacted] authorized 3 final payments to be billed on 1/15, 2/15, and 3/15- reference tape number [redacted]. Please be advised that the first two of the three final payments had already been processed when we received this information from your office on February 22, 2016. Nevertheless, it is certainly not our intention to continue a service unwanted by [redacted]; accordingly, her account reference number [redacted] has been canceled. In addition, a refund has been issued back to [redacted]s' credit card for the payment she made on February 15th. Be assured that [redacted] has no further financial obligation as the remaining balance has been relinquished and we will not contact her again.Very truly yours,[redacted]Client Service Supervisor

Theyre a bunch of scam artists. Ive canceled my services with them at least four times and theyre still calling me and sending me bills for stuff I never wanted in the first place, and I made that abundantly clear every call","neg-1

Canceled and was still charged. Have collection services after me now.I canceled my subscription like I was told I could do at any time. They continue to bill my account so I changed my credit card number. I am now receiving letters from collection services. They keep telling me that I don't have a choice. They said I cannot dispute the charges and have to pay.Desired SettlementI just want them to leave me alone and not charge me for the supposed amount I owe them. I canceled so shouldn't have to pay.Business Response Re: Complaint # [redacted], [redacted]Dear Sir/ Madam:Thank toy for taking the time to forward [redacted] information regarding his subscription service with North American Direct Services.I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on August 15, 2014. The details of the subscription agreement were presented at length both verbally and in writing. [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service. Instead, [redacted] accepted and agreed to the materials terms and conditions for the duration of the service. With [redacted] continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price.On January 5, 2015, [redacted] contacted customer service with concerns pertaining to the delivery of his magazines. He explained that he was less than satisfied with the service, as he was not receiving all of the magazines he had ordered. Our representative offered to defer billing to allow time for the "service inquiry" to the publishers to take effect. This ensured that [redacted] would be billed again until he was receiving all of his magazines as scheduled. [redacted] indicated that this was reasonable and acceptable at that time. In May, we received notification that [redacted] credit card was in a decline status; therefore, we were not able to process his monthly payment. On June 17, a representative from our billing department contacted [redacted] to advise him of this and to assist him in bringing his account current; however, [redacted] abruptly ended the call. Despite our efforts, we have had no further contact with [redacted] and his account was subsequently forwarded to another office for handling. Please be advised that upon receipt of this complaint on October 29, [redacted] account reference number 10022495 was canceled. [redacted] has no further obligation and we will not contact him again. Sincerely,[redacted]Client Service Supervisor