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North American Inc

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North American Inc Reviews (5)

Initial Business Response /* (1000, 5, 2016/01/08) */
This complaint has been resolvedAir Mechanical stands by it's findings, however due to a computer glitch in our system, we never received the emails that were send and verifiedA full refund was processed as requested
Initial Consumer
Rebuttal /* (2000, 6, 2016/01/08) */

Initial Business Response /* (1000, 8, 2016/02/17) */
Our attempts to reach out to [redacted] to work this out have failed. We have tried to call and email her to follow-up and discuss the issues in the complaint, but we have had no response. As for complaint, we are confused a little with everything...

she is claiming she wants back. We'll work with her, but some of it was done a while back. Also, we have record of our people calling her back or trying the day of the calls in question as well. So, I think we made some efforts with no replay.
Either way, we are still open to working with her, as she has been a long standing customer and we want her happy as she can be, given the circumstances.
Below are the notes in our system.
2/4/2016
CA
CALLED AND LEFT VOICEMAIL CONCERNING Revdex.com COMPLAINT.
2/09/2016
CA
_______________________________________________
ATTEMPTED TO SEND AN EMAIL BUT IT WAS UNDELIVERABLE.
2/09/2016
CA
CALLED AND LEFT A VOICEMAIL REGARDING Revdex.com COMPLAINT.
_______________________________________________
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tired to work with AM prior to reaching out to the Revdex.com. They never returned my call. The above request is what I am will to accept. I will not have any rep. from AM come to my home and do any outstanding work or repair the damaged they created. I also, will not accept a phone call or email from them directly. After the way I was treated when they were in my home and then the way I tried to call them the day it happened was unacceptable.
Final Business Response /* (4000, 12, 2016/02/29) */
I sat with the service manager and we decided to offer this customer a refund in the amount of $814. As I mentioned, despite several attempts during and after the repair, we were not able to speak to her to verbally work this out in good faith.
Having said that, I think this is a fair solution to her complaints. I sincerely hope she is satisfied by this credit, and please let her know we sincerely apologize and wish her the best going forward. If she ever wants to give us a try again, I will like to also extend her a
FREE 1 year HCP on her Furnace and Air Conditioner. The value of this is $198. Were a good company and we'd like to start over if she is every willing to consider doing so.
Please let her know what have done since we cannot talk to her. Her credit has been processed, and she should see a refund within the week.
Thanks,
Jim [redacted]
Director of Retail Sales & Marketing
Air Mechanical, Inc.
[redacted]copied and pasted from email.
Final Consumer Response /* (2000, 14, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/12/12) */
I spoke with the homeowner. I explained our process and diagnostic fee process for the work she was interested in doing. I apologized for the miscommunication when she had questions about the fees after we had left, and I gave her a full refund...

of the diagnostic fee. The customer was very satisfied with the resolution to the problem.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/28) */

I am rejecting this response because:1. Their was no appointment set-up on June 28 2017 they came on their own because we have our own services plan with the washer and dryer.2. On July 5 Jim called in the morning and said he would get back to me in the afternoon, but never did.3. We inform Jim that we would like a full refund because the job was done incorrectly causing a plumbing problem.4 Thursday July 6 Jim called back at the end of his day of work and said he would like to come over on Friday July 7 but that didn't work for me and this whole week he is on vacation and we have not receive any calls from Air Mechanical.

Hi,I believe the water softer issue was corrected, but we were told there was an issue with the washer as a result of our error on the installation. We agreed to send a tech out on June 28th to look at he washer, to either fix or replace as needed to make it right with the customer. However,...

the customer was not home and we made several attempts to reach her while the tech waited, and after no response, we send him on his way. I spoke with [redacted] this morning and found out there is more to the story, and we are working on a final resolution. Air Mechanical is still willing to stand by our and work look at the washer to see if it needs to be fixed or replaced. If the customer still wants a full refund, we offer 100% Satisfaction Guarantee, and we'd be happy to honor a full refund and we'd come remove the unit accordingly. I will get back to [redacted] by the end of the day with a resolution. Sincerely, Jim [redacted]

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Address: 3711 Okeechobee Cir, Casselberry, Florida, United States, 32707

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