North American Savings Bank

Customer applied for a cashout refinanceOnce the loan closed and the funds were wired the wire was flagged for suspicious activity by the governmentThe funds were held until documentation was provided by the title company, Transtar, that proved the funds were coming from a refinance transaction on the customers homeThe wire transaction was the able to be completed and all funds due the customer were deposited into his accountThe customer was in constant communication in regards to the situation by the Loan Originator, the Loan Originators manager, by the title company and his bank

We regret the confusion that resulted in you making double paymentsWe strive to deliver the best service to our customers and provide easy to use online banking optionsWe appreciate your feedback and, as a gesture of good will, we will reimburse the $in overdraft fees charge by your other
bank
Please contact me at ###-###-#### if you have any questions
Sincerely,
Lori ** ***
Vice President, Residential Loan Servicing Manager

Hello,The business is working to resolve this issuePlease close accountThank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The way the person I was dealing with was not at all interested in explaining to me what was going on. I had texted him emailed him and called him to inquire as to what the heck was going on. I was afraid that I was being scammed. His lackadaisical attitude toward my concerns made me escalate this. I contacted him on a Friday night and he stated I will look into it on Monday>????? really? No concern no nothing... That really made me start to over think everything and thats why I contacted the Revdex.com.... I was scared that I was being scammed. 
I have reviewed the response made by the business in reference to complaint ID 12652206, and find that this resolution is satisfactory to me.
Regards,
Manuel Valdez

[redacted] and [redacted] applied for a refinancing mortgage on February 9, 2015 and were expecting to receive $6,000 cash from the transaction.
 
At closing, we discovered that real estate taxes due and payable on the property had not yet been paid by the [redacted]’s current mortgage holder, [redacted]...

[redacted], in the amount of $1,415.34.  As part of the refinancing transaction, it was necessary that these taxes be paid from the proceeds of the loan.  Correspondingly, since the taxes were paid from the refinancing proceeds, the escrow reserve refunded to Mr. and Ms. [redacted] increased by $1,415.34.
 
In summary, the unexpected decrease in the refinancing proceeds from NASB were directly offset by an unexpected increase in tax escrow refunded to the [redacted]s by [redacted].

Customer applied for a cashout refinance. Once the loan closed and the funds were wired the wire was flagged for suspicious activity by the government. The funds were held until documentation was provided by the title company, Transtar, that proved the funds were coming from a refinance transaction...

on the customers home. The wire transaction was the able to be completed and all funds due the customer were deposited into his account. The customer was in constant communication in regards to the situation by the Loan Originator, the Loan Originators manager, by the title company and his bank.

Unfortunately, Mr. and Mrs. [redacted] did not receive approval from the VA prior to their need for financing. We did offer them other financing options; however, they chose to use another lender. We regret that the customer had a poor experience working with NASB and we will refund the money provided...

for the appraisal.