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North American Van Line

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North American Van Line Reviews (2)

Review: I signed and paid for a moving contract on a household goods estimated weight of 8,000 lbs in October. Once the delivery was made, the driver gave me a copy of the Actual weight ticket which was 6500 lbs. I have been reaching out to the agents of this North American Van Lines Office and North American Van Lines customer service trying to get the refund of the partial difference in cost between the 8,000 lb estimate and the actual delivery of 6,500 lbs.Desired Settlement: I am looking for a partial refund because my actual weight (6500 lbs) was less than the estimate that I originally paid for (8,000 lbs) in October. I would also like a refund of the interest I have been charged by the credit card company while I have been waiting two months for a response on the refund.

Business

Response:

[redacted], thank you for your help. [redacted] contacted me on 12/17/13 to express his complaints about the delay in his refund status. The reason for the delay was that there was an overflow on his shipment (meaning it went on 2 separate trucks). I stepped in to get it resolved on the 17th, and my records show that the refund posted on our end on 12/19/13. His final refund amount was actually $881.83, not the $1200 claimed in his complaint too.

I believe that he is satisfied, and wish that he would have contacted my office before he felt the need to file his complaint with your organization.

Let me know if you have any further questions.

Best regards,

Review: Contracted with North American to move from [redacted] to [redacted] Rep stated that destination moving boxes would be placed in specific rooms if marked clearly. All boxes had clearly marked location. At destination, numerous boxes were left in garage, including art work package/boxed by mover/driver. Called North American on four consecutive days. Assured they would contact the local mover to have the boxes brought up stairs into our condo. On the fourth day, I finally spoke to [redacted] at customer support. She states the driver was told to leave the boxes in the garage. NOT TRUE.Desired Settlement: North America needs to move the boxes from the garage to various rooms in the second floor condo unit.

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Description: MOVING SERVICES-LABOR & MATERIALS

Address: 2101-R Keystone Avenue, Greensburg, Pennsylvania, United States, 15601

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