North American Van Lines

The Willoughby / Cleveland NorthAmerican Moving Services/Moving Solutions company has been nothing but an inconvenience After receiving notification from Overstock that the company would be scheduling my delivery service, I had to wait days, unreturned voicemails and countless calls before someone in logistics by chance answered the phone After setting up a time for my couch to be delivered, I arranged to work from home during the five hour delivery windowDespite saying I would be given a minute notice prior to arrival, the delivery men arrived without noticeThis would not have been an issue if they had remembered to load the couch onto the truck in the first place After having the truck parked in the middle of the street for minutes, I am informed that there was a mistake and my couch had not been loaded onto the truck and that it would be days later before an attempt could be made to deliver it again, Several unreturned voicemail's later to management and to logistics, I only again by chance have someone answer the phone and reschedule deliveryUnfortunately given my travel schedule for work I had to have someone else wait at the house between - for the delivery Again after several unanswered calls from 6:30pm - 7:30pm, the driver calls me to notify me that they will be there shortlyI let me friend who is patiently waiting knowhours late, the delivery men arrive with the couch The lack of communication, managements lack of respect and inability/willingness to make up for their mistake gives me zero faith in the companyI understand that incidents happen, but their total disregard for their customers time and money speaks volumes about their service

NAVL hired thieves to take a book of checks, my stereo and speakers, ray ban sunglasses, GAO Schwartz mounted toy engines given to my husband by his dad, coffee grinder,Hummel figurineNAVL shows no remorseTake your money and run I just had to,shut down my checking account because the thief is using my account by phone to charge large sums Thank you NAVL Thanks for not returning my calls and how you want nothing to with me I hope I can hurt your business in some small way or large way I'll keep trying! NAVL also is a looser, I.eThey lose all your things when you move I'm missing lamps, so many dishes I had to buy a new set, a box of photos, afghans I made as a child,, silverware, framed art, and more NAVL should not be in the moving business This experience was horrific for me Buyer beware!

North American set up our move in early June, took a check and gave me delivery dates of June to June It is now July 10, and not only do we not have our furniture, but they are unable to give me a date when it will even get on a truck After "we'll call you back" responses, we are getting ticked off We are living in a house with a patio table and a blow up bed There appears to be no way to get any response from them

My moving experience with NAVL has been a complete nightmare While the local company associated with them picked up my belongings on time and on schedule The corporate entity responsible for delivering has not produced similar results While my contract stated a week delivery window, the week window came and went and went and went The corporate office has given an apology for the delay but there has still been no action in delivering my items No one should ever use NAVL!!

My experience with North American van lines has been very badI was giving a date in which my stuff was picked up two and a half weeks after they picked up my stuff to where it would be dropped offI moved two states awayThe last day in which my belongings should of been here I had to call them to see why my stuff wasn't in my possessionThe lady told me that the driver couldn't fit my stuff in his truck so it had to waitIt has been a inconvenience for me and my family because of our stuff not arriving when they said it would beSo now it will be another week and a half before we get our belongingsThis company will of had our stuff for about a month when and if we even get it on the day they told us I will never recomend this company to anyoneThey have no customer service and don't care about their customersSpending almost $1,dollars you think that they would treat us good

North American Van Lines hired thieves to move me Things missing: ray ban eyeglasses, a Hummel figurine, a book of personally checks,, y coffee grinder and prayer bus, my stereo , speakers and many music cds They will not call me back nor take responsibility for this theft I have many things lost by North American such as my daulyndishes, sulverware, lamps, photos, afghans I made as a child, some of my embroidery work, and many other things North American is not a moverIt a thief and loser,

My husband & I recently moved from the Joliet, IL areato Sedona , AzWe interviewed many moving companies to compare prices as we had a grand piano & a spinet piano plus three floors of furniture T.V.'s, clothes etcetcOur load alone filled nearly half of a monster semi North American's "move consultant" [redacted] came to our home & gave us the best price - [redacted] was very knowledgeable & showed a sincere interest in our move We were contacted by Ms [redacted] Co-ordinator for North American who gave us a date & time the semi would be at our homeI called her many times with questions on time of arrival, packing & their "pricelock gauarantee " which was positively true ! She always returned my calls right away & was a fantastic help in the monumental experience Finally on Nov13th at 8:am the van arrived (as promised) as we were met by [redacted] & [redacted] who were without a doubt two of the hardest working & efficient men my husband & I had ever metThey worked the entire day, moved both piano's with extreme care & told us our belongings would be at our Sedona address between the 19th & 25th of Nov [redacted] kept in touch with us by phone letting us know when to expect our furnitureIt was here on Nov19th ! We were in our home waiting when [redacted] & [redacted] pulled up & began unloading all our belongings with the same care they packed it allThey were absolutely unbelievable in their care & concern for our satisfaction ..Everything was in perfect condition not a scratch! Thank you North American Van Lines for employing two of the finest workmen we have ever encountered in any field! Sincerely, [redacted] & ***

Our experience with North American Van Lines has been an absolute nightmareWe were treated with such disregard and disrespect from the agents and customer service after we found out our belongings were taken in the opposite direction and no one notified us the driver quitIt wasn't until we called that day our stuff was suppose to arrive that the driver quitAgain, the lack of communication is unbelievable and to top it off no one was apologeticThen we were told a handful of different days our stuff would arrive and it never didAfter long weeks of being completely displaced, causing further out of pocket costs, our stuff finally arrivedI would never recommend this company to anyone, frankly I consider them to have the worst business practiceHow do you delay shipment by weeks and still have us pay full price for this?

This company contracted with us to move a one bedroom apartment and storage unit for $1,Upon arrival, the foreman on the job said that it should have been quoted double what they told usWe have already paid them $1,500, and they want $2,upon delivery tomorrowThe email sent to my husband quoted us for $1,Now, they're saying if we don't give them $2,tomorrow for delivery, they will keep our stuffWe tried to resolve this with the manager and have not gotten any resolution

I hired North American Van Line and the local company under them L&J Moving and Storage to provide full service moving/relocation services from Greenville, NC to Littleton COThey have mismanaged our entire move and not provided the services they were contracted to provideIn addition, they have not completed delivery of half of our possessions and will not tell me when that will happenI paid approximately $14,for all their services and paid in advance, in fullThey did not originally show up on the date and time they said they would and was contractedThey did not get my household packed in the time frame that they contracted they wouldThen on the day that they were supposed to load my possession for transport they did not bring a truck of sufficient size to transport all of my belongingsAs a result, they had to come back on a subsequent day to get the remainder of my belongingsThe original truck was delivered but the remainder of my belongings still have notThe