North Arlington Auto Glass

We have previously responded with our evaluation results and investigation outcome and stand behind our decisionIf you choose to retain an attorney, please have them fax a letter of representation to our office at 440-329- Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The dealer is charging me labor for their time to fix Invacares part the dealer is a third party who should be paid for their time that should not be the customers responsibility as invacare has paid those charges on past labor and it is a warranty repair if part was out of warranty the labor shall fall to my responsibility if invacare would like to put the part on themselves they are more than welcome to do so Regards, [redacted]

Invacare received this complaint from the end user stating the chair was leaving black marks on her carpet and yellow marks on her vinyl flooringI contacted the end user and requested photos of the damage, estimates for cleaning or repair of the damage, and requested that the chair be returned for evaluationWe also offered a replacement chair and the end user declined a replacement and said she does not want another chair in her home and she does not use the wheelchair anymore We paid a service tech to go pick up the chair from the end users home, box it up, and ship it back to InvacareWe then had an engineering evaluation done on the chairThe evaluation report was complete 11/16/and shows after thorough testing the chair did not leave any black or yellow marksThe complaint was not confirmed as issue could not be duplicatedThe chair shows heavy use but no tire damage or discoloration coming off of tiresI tried calling the end user to let her know we are denying her request for compensation and the phone # rang to a detail shopNo new number provided for end userEmail sent to end user denying request for compensation as complaint could not be verified or duplicatedEnd user emailed back and also called stating she wants $5,to have her floors replaced and was very irate and demanding She would not provide estimates for the damage or anything confirming the chair c***ed this alleged damageI again offered to send her a new chair as a courtesy since we requested the other chair back for evaluation and she denied the offer to replace the chair and said she doesn’t need or want another chair and hung up on meNo further contact has been made Invacare has investigated this alleged complaint and inspected the product in questionThe complaint has not been verified and the chair tires were in good working order and did not leave marks during evaluation or testing

Tell us why here Our customer service team and complaint supervisor has spent hours speaking with the dealer and end user in regard to this matterOur CEO has also reviewed the file and made the determination to stand by our policy and warranty and cover warranted parts and not labor as stated in the user guide provided with the chairThe balance due from chair repairs to the dealer is between the dealer and the end user, not InvacareInvacare sent the parts to the dealer under warranty while they were under warrantyInvacare has worked with the end user and also covered items as a one time goodwill as indicated belowTherefore there will be no further compensation Items replaced so far include: Arm rest and seat paid by [redacted] Controller paid by [redacted] Batteries [redacted] purchased aftermarket batteries which caused problems with the chair IVC replaced the batteries as goodwill even though they were out of warranty and covered dealer service fee Motor replaced by IVC and dealer service fee also paid Back Rest replaced by IVC and dealer service fee also paid Joy Stick [redacted] wanted it replaced because batteries were draining but IVC sent dealer to check on it and the joy stick just needed the settings adjusted Left Motor [redacted] is now experiencing a left motor fault indication IVC will replace the left motor as it is under warranty, but has informed [redacted] that the $service fee needs to be paid for by him This is based on our service policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] from InvaCare contacted me shortly after I filed this complaint and informed me they were sending me a new DC adapter that would solve my problemI did receive the new DC adapter to use with the InvaCare Solounit on Tuesday of this week (6/23/15)Unfortunately, we had the same problem with this adapterThe Solounit would not operate in the car and gave us the same error message: "ext power source too low" We tried the new adapter several time following the instructions providedWe tried it with and without the rechargeable battery in place in the unitIt never worked in the carIt always gave us the same message To review, we purchased this transportable oxygen concentrator because it was one of only a few portable units that could produce the continuous oxygen that my mother requiresWe purchased this unit specifically because it came equipped with a DC adapter so that it could be used in a carWe paid $for it out of pocketIt does not function as advertisedNeither the website or the User Manual states that the unit "may or may not" work in every carNeither the website or the User Manual informs us that it only works in 80% of cars as we were informed by the service technician when we called with problemsIt also does inform a potential buyer which cars it might work in and which cars it might not work in We do not need this unit in the homeWe purchased this unit specifically so that my mother could continue to travel with usThe battery does not hold a charge long enough to be useful as a portable oxygen sourceThe one feature that could be helpful is the fact that they advertise you can run it from a DC power source and provide an appropriate adapterThat turned out not to be the caseAt this point, the resolution we seek is to have them refund the full purchase price for the InvaCare Solounit AND to change their advertising and ammend the instruction manual I informed [redacted] from InvaCare that the newly designed adapter did not resolve our problems on 6/24/via emailI have not heard back from her yet but did not want to delay this response to youI would appreciate help from the Revdex.com with getting this issue resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with resolution of complaintRating of company should be downgraded due to dissatisfied customerThey do not want to accept responsibility for damage c***ed by wheelchairThey should not sell any products and should not receive a favorable rating from Revdex.com.I am telling the truth about what happened Regards, [redacted]

I have responded to Ms*** on 7/and again this morning 7/and we are working together to find a satisfactory resolutionInvacare offered to send supplemental batteries and she declined our offer so I requested the serial number and dealer information and will set up a returnI have to work out the details with the provider since they are the ones who sold the unitI will work closely with Ms*** and the provider to assure this is resolved

I sent the end user the following email and shipped a new improved DC charger which should resolve the complaint issueThank you
Good morning Ms***,
I received your complaint from the Revdex.comI am sorry to hear you did not get the most up to date and accurate information when you
contacted our Tech Service DeptI will use this information to help improve our customer service as well
I reviewed your complaint with our Quality team and we have recently made an improvement to the DC charger for the Solo so it should work in your vehicle. Please be sure to read the manual when using the charger in your vehicleYou should turn your car on first, then plug in the charger, then plug the unit inThe maximum usage while charging is lpm continuousI have processed an order for the new improved DC charger to be shipped to you at no chargeIt will ship out of Georgia today and you should have it by Tuesday or Wednesday next week via Fedex.
Please feel free to call or email me with any questions
Thank youHave a great day!
*** ***
Consumer Affairs Specialist
Invacare Corporation

We have previously responded with our evaluation results and investigation outcome and stand behind our decision. If you choose to retain an attorney, please have them fax a letter of representation to our office at 440-329-6975.
Thank you.

I contacted [redacted] today in regard to this complaint and got more details. I then worked with the provider to get the controller sent back to Invacare for evaluation. We will evaluate the controller to determine if it malfunctioned and contact [redacted] with the evaluation results and provide a...

resolution at that time. I sent him my information if he has any questions in the meantime.

Tell us why here...
 
Our customer service team and complaint supervisor has spent hours speaking with the dealer and end user in regard to this matter. Our CEO has also reviewed the file and made the determination to stand by our policy and warranty and cover warranted parts and not...

labor as stated in the user guide provided with the chair. The balance due from chair repairs to the dealer is between the dealer and the end user, not Invacare. Invacare sent the parts to the dealer under warranty while they were under warranty. Invacare has worked with the end user and also covered items as a one time goodwill as indicated below. Therefore there will be no further compensation.  Items replaced so far include:
Arm rest and seat            paid by [redacted]
Controller                            paid by [redacted]
Batteries                              [redacted] purchased aftermarket batteries which caused problems with the chair.  IVC replaced the batteries as goodwill even though they were out of warranty and covered dealer service fee.
Motor                                   replaced by IVC and dealer service fee also paid
Back Rest                             replaced by IVC and dealer service fee also paid
Joy Stick                               [redacted] wanted it replaced because batteries were draining but IVC sent dealer to check on it and the joy stick just needed the settings adjusted.
 
Left Motor                          [redacted] is now experiencing a left motor fault indication.  IVC will replace the left motor as it is under warranty, but has informed [redacted] that the $250 service fee needs to be paid for by him.  This is based on our service policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] from InvaCare contacted me shortly after I filed this complaint and informed me they were sending me a new DC adapter that would solve my problem. I did receive the new DC adapter to use with the InvaCare Solo2 unit on Tuesday of this week (6/23/15). Unfortunately, we had the same problem with this adapter. The Solo2 unit would not operate in the car and gave us the same error message: "ext power source too low".
We tried the new adapter several time following the instructions provided. We tried it with and without the rechargeable battery in place in the unit. It never worked in the car. It always gave us the same message.
To review, we purchased this transportable oxygen concentrator because it was one of only a few portable units that could produce the continuous oxygen that my mother requires. We purchased this unit specifically because it came equipped with a DC adapter so that it could be used in a car. We paid $3400.00 for it out of pocket. It does not function as advertised. Neither the website or the User Manual states that the unit "may or may not" work in every car. Neither the website or the User Manual informs us that it only works in 80% of cars as we were informed by the service technician when we called with problems. It also does inform a potential buyer which cars it might work in and which cars it might not work in.
We do not need this unit in the home. We purchased this unit specifically so that my mother could continue to travel with us. The battery does not hold a charge long enough to be useful as a portable oxygen source. The one feature that could be helpful is the fact that they advertise you can run it from a DC power source and provide an appropriate adapter. That turned out not to be the case. At this point, the resolution we seek is to have them refund the full purchase price for the InvaCare Solo2 unit AND to change their advertising and ammend the instruction manual.
I informed [redacted] from InvaCare that the newly designed adapter did not resolve our problems on 6/24/15 via email. I have not heard back from her yet but did not want to delay this response to you. I would appreciate help from the Revdex.com with getting this issue resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with resolution of complaint. Rating of company should be downgraded due to dissatisfied customer. They do not want to accept responsibility for damage c[redacted]ed by wheelchair. They should not sell any products and should not receive a favorable rating from Revdex.com.I am telling the truth about what happened. 
Regards,
[redacted]

We have covered the cost of parts as indicated in our prior response and followed our warranty agreement replacing parts if they are defective while the dealer is allowed to charge labor costs. We have spoken to the dealer who indicated the balance due by the end user is for labor incurred for repairs that the end user agreed to at the time of service. This bill is between the dealer and the end user. It is not a bill being sent by Invacare.

Invacare received this complaint from the end user stating the chair was leaving black marks on her carpet and yellow marks on her vinyl flooring. I contacted the end user and requested photos of the damage, estimates for cleaning or repair of the damage, and requested that the chair be returned...

for evaluation. We also offered a replacement chair and the end user declined a replacement and said she does not want another chair in her home and she does not use the wheelchair anymore.
 
We paid a service tech to go pick up the chair from the end users home, box it up, and ship it back to Invacare. We then had an engineering evaluation done on the chair. The evaluation report was complete 11/16/16 and shows after thorough testing the chair did not leave any black or yellow marks. The complaint was not confirmed as issue could not be duplicated. The chair shows heavy use but no tire damage or discoloration coming off of tires. I tried calling the end user to let her know we are denying her request for compensation and the phone # rang to a detail shop. No new number provided for end user. Email sent to end user denying request for compensation as complaint could not be verified or duplicated. End user emailed back and also called stating she wants $5,000 to have her floors replaced and was very irate and demanding.  She would not provide estimates for the damage or anything confirming the chair c[redacted]ed this alleged damage. I again offered to send her a new chair as a courtesy since we requested the other chair back for evaluation and she denied the offer to replace the chair and said she doesn’t need or want another chair and hung up on me. No further contact has been made.
 
Invacare has investigated this alleged complaint and inspected the product in question. The complaint has not been verified and the chair tires were in good working order and did not leave marks during evaluation or testing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dealer is charging me labor for their time to fix Invacares part the dealer is a third party  who should be paid for their time that should not be the customers responsibility as invacare has paid those charges on past labor and it is a warranty repair if part was out of warranty the labor shall fall to my responsibility if invacare would like to put the part on themselves they are more than welcome to do so.
Regards,
[redacted]

Review: I had my windshield replaced by this company a few months ago. The day after the repair, I took my car on the highway and there was air coming through the seal. I brought my car back and was told to give it a few more days. They said the glue probably hadn't set yet. A few days after that, it rained and the interieror front of my car got soaked because the windshield leaked. I brought it back to the auto glass company and they said they would seal it better. We had another rain storm recently and again, my car got soaked. I brought it back and asked for a refund but I was told that they would seal it better. I took their word for it. They also told me that I should bring it back to [redacted] because they said that the sunroof was leaking - not the windshield. This made no sense to me. So, after another rainstom, and more leaking in my car, I brought my car to [redacted] for a look this morning. The Service Manager called me to say that the winshield is in fact leaking and that it would have to be completely reinstalled. He also said that the repair that was made was the worst glass work that he has seen and I should get my money back. I now have to pay for a brand new windshield and labor because of how poorly it was originally installed by [redacted]. I trully feel like I was swindles and lied to and am having to borrow money for this second repair to have everything fixed properly by[redacted]. I would like to ask for a full refund on parts and labor.Desired Settlement: I would like a full refund for parts and labor so I can pay to have the work done properly.