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North Atlanta Dermatology

3331 Hamilton Mill Rd Ste 1106, Buford, Georgia, United States, 30519-7226

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Reviews Medical Doctor, Dermatologist North Atlanta Dermatology

North Atlanta Dermatology Reviews (%countItem)

The location off Bald Ridge Marina billed my insurance for $215 for a screening lasting no more than 10 min. The doc did absolutely nothing other than looked at my skin. I call to see if they could lower the bill or change insurance codes that better align with the service I received and they would not even budge.

North Atlanta Dermatology Response time Feb 07, 2020

We have received your complaint. And I would like to explain a couple of things. A dermatologist is a specialist of the skin, which is why he looked at only your skin. If he had found something worrisome, he would have performed a biopsy or possibly cryosurgery.
The CPT code 99203 is the proper code, as my billing manager tried to explain to you on the phone there are more components that go into the code then just the time spent with the provider. This is a mid-level new patient visit, it also takes into consideration the detailed history, the extent of the exam, the pictures taken during the exam and the medical decision making during the exam in this case of low complexity.
Our fees are in line and very competitive. Your insurance dictates what your portion will be and this amount went to your deductible. It is fraudulent and against our contract with Cigna to just change a CPT code to give you a lower responsibility.
I hope this has helped explain the cost of the visit and if you have any further questions please call me.
I did call this patient and explained the above and he was still angry and I tried to tell him he could come in a self-pay but he got angry and said he didn't say anything about that and I tried to say I didn't say you did but he hung up on me. He also said he didn't ask for pictures to be taken and I explained we did that to compare moles when you come in again for any changes. There was nothing I could say to please him, he wanted to pay less money and we can't change that as it is fraudulent.

Customer Response time Feb 07, 2020

My initial complaint was pretty simple, the extent of the exam completed did not warrant the $215 charge to my insurance and I did not want to be taken advantage of. When I initially called about my bill, I informed them that the details of the claim on my insurance website said "new patient visit up to 30 minutes". Rather than what they are saying and inferring in their response, I never said they filed the wrong code, I only said that in my particular instance since my visit was so simple and took no more than 10 min, they should of not charged so much. They are using that code as a "catch all" to their benefit. To this day, I continue having no problem paying for the service, but $1200 an hour for what I received is essentially robbery. The doc did nothing further than look at my skin. Pictures were taken with a camera that anyone could do with their average phone, there was nothing outside of taking the doc's time for no more than 10 minutes to warrant any crazy costs. Lowering their cost to me is not fraudulent, its the right thing to do in my instance. To make matters worse, they called me after I put my review in with and lecture me about their stance and not allowing me to even get a word in. When I attempted to respond, the caller would mix my words and talk over me so yes I hung up on them. It did no good at that point to continue the call.

North Atlanta Dermatology Response time Feb 07, 2020

There is no such thing as a catch all. Our fees are correct as we do get audited and you are complaining because this went to your deductible which is not in our control.

I am sorry you feel this way.


I went to North Atlanta Dermatology for routine maintenance. There was a questionable mole that they wanted to remove and have tested. I asked if my insurance would cover the removal and they assured me it would be covered. Explaining to me that anything that is questionable and not cosmetic, my insurance would cover. I had the mole removed and later received a bill.
Product_Or_Service: Questionable mole removed

Desired Outcome

Correction to a credit report I would like for the $209.05 debit to be dismissed and a letter sent to the credit bureau stating that it was disputed by client and dissolved.

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Address: 3331 Hamilton Mill Rd Ste 1106, Buford, Georgia, United States, 30519-7226


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