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North Bay Cadillac Company, Inc.

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Reviews North Bay Cadillac Company, Inc.

North Bay Cadillac Company, Inc. Reviews (4)

Revdex.com:
At this time, my complaint, ID *** regarding North Bay Cadillac Company, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Review: In December 2011 I purchased a 2009 Cadillac CTS from North Bay Cadillac Buick GMC (North Bay). The vehicle was advertised and represented as being a "Cadillac Certified, Pre-Owned" vehicle which carries a 6 year/100,000 mile bumper-to-bumper warranty. Based upon such representations, I purchased the vehicle. When purchasing the vehicle, I financed its purchase through Bank of America which North Bay was aware of since North Bay's finance director had offered me financing for the vehicle and North Bay accepted payment for the purchase price of the vehicle in the form of a check issued by Bank of America to North Bay. The bumper-to-bumper warranty for the vehicle consisted of two parts: the standard vehicle warranty that consisted of a 4 year/ 50,000 mile bumper-to-bumper coverage and the extended "Certified, Pre-Owned" warranty that was to consist of an additional 2 year/ 50,000 mile bumper-to-bumper warranty. In May 2013, I brought the vehicle to another local Cadillac dealership for repairs that were to be covered by the "Certified, Pre-Owned" warranty since the vehicle had just over 50,000 miles at the time. I was informed by the local, repairing dealership that my vehicle had no "Certified, Pre-Owned" warranty attached to it. In fact, Cadillac and General Motors (GM) have no record of the vehicle ever being submitted for "Certified, Pre-Owned" certification by North Bay. I have lost the benefit of purchasing a "Certified, Pre-Owned" vehicle since nearly nine months of the 2 year "Certified, Pre-Owned" warranty have lapsed with no warranty coverage. North Bay has failed to cure this loss. Rather, North Bay has attempted to assert that, as the consumer, my error or oversight in having Bank of America title the vehicle caused GM to "de-certify" the vehicle. North Bay also claims that CarFax has a role in having GM certify the vehcile as a "Certified, Pre-Owned" vehicle. Neither of North Bay's assertions are truthful as the vehicle was never properly certified as "Certified, Pre-Owned" and therefore could not be "de-certified". As of the date of this complaint, my vehicle does not have a "Certified-Pre Owned"status with the attendant warranty. Moreover, North Bay has not made any offer to make up for my loss of nine months and counting of the "Certified, Pre-Owned" warranty on my vehicle.Desired Settlement: As of the date of this complaint, I am seeking the certification of my vehicle as a "Cadillac Certified, Pre-Owned" vehicle and the attachment of the attendant 2 year/ 50,000 mile bumper to bumper warranty. Additionally, I am seeking compensation from North Bay for the purchase of an extended warranty on my vehicle since nine months of such 2 year/ 50,000 mile bumper-to-bumper warranty have lapsed without the benefit of any warranty coverage on my vehicle.

Review: I am writing to you for your assistance in the following matter.

I purchased a 2013 Escalade EXT from North Bay Cadillac at [redacted] on May [redacted], 2014 for $62,332.00. It is a certified pre-owned vehicle which North Bay Cadillac states went through a 172 point check prior to the sale. I put a down payment of $30,000.00 on the vehicle. I had the vehicle insured and have since made two payments toward my balance.

About two weeks after I purchased the vehicle, I noticed some rust on the undercarriage. I took the vehicle to a local tire shop and put it on a lift. I then noticed that the entire undercarriage of the vehicle was completely rusted. I took the vehicle back to North Bay and told them of my findings. The salesman and the [redacted]) agreed that the vehicle should never have passed the 172 point check nor should it have been sold to me. I was asked if I would consider exchanging the car if they could find the same car with the same low mileage and I agreed. I was contacted by the dealership and was told that they found a 2012 vehicle and it was going to cost me additional money to exchange the vehicle. At this point I requested a refund of my money and to return this vehicle (via flatbed) back to the dealership. I have no faith in this vehicle, and I cannot drive this vehicle. It is currently just sitting in my garage, while I continue to make payments and carry insurance on it. I believe that this vehicle is a “flood car” because the amount of rust on this vehicle is way beyond what a 1 year old vehicle should have.

I am asking for your assistance in obtaining a refund from the dealership, as they seem reluctant to return my money. I have owned several Cadillacs and have never had such a horrible experience with a dealership.Desired Settlement: I would like to have my down payment returned to me and if at all possible, the two payments that I made to [redacted] (the finance company) and the cost of insuring a vehicle for two months that is useless to me.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding North Bay Cadillac Company, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a pre-owned car from North Bay Cadillac on July **, 2014, paid in full, and have not received the title for the car as of September **, 2014. The paper plates expired on August **, 2014. I have no been able to drive the car since then, as I have been unable to register it since I do not have the title. I have also been paying for insurance for this car that I cannot drive. In addition, I have not been able to sell my old car either as a result because I do not have any other vehicle. I have been calling the dealership for over a month trying to get this issue resolved and have been consistently told to call back the next day, next week, etc. The dealership has never called me back. My husband began calling last week and he spoke with the [redacted] who promised to send a check to compensate for the inconvenience and said he would expedite the title process, as there were some mistakes made on their part (sending it to the wrong person). I have not received a check or a title since then and still not one phone call. If I didn't live 3 hours away I would be there in a heartbeat to solve this matter but my schedule does not allow me to do so. I feel as though the company is hiding behind the telephone and taking advantage of me as a customer, especially now that they have my money.Desired Settlement: -Monetary compensation for insurance for the month of July, August, September.-Additional compensation for not being able to sell my old car or drive my new car.-Title for the car I purchased

Consumer

Response:

At this time, my complaint, ID [redacted] regarding North Bay Cadillac Company, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 730 Northern Blvd., Great Neck, New York, United States, 11021

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