North Bend Motel

Complaint: [redacted] I am rejecting this response because: There were adults and kids in the room including meIf needed I can provide contact information for the other adultsI tried to take a picture of the cockroach on the wall but my phone has a stupid camera and it turned out blurryI have no reason to lie about what I sawThe owner was very nice to us until we told him about the cockroaches then he turned on us calling us all liarsTo top it all off we were going quietly but wanted a full refund as we completely cleaned up the room including putting all the garbage out and we were not there all day and did not use the beds at all we don’t feel it was to much to ask to fully refund usHe continued to harass us calling all the other area hotels and telling them not to rent to us was the part that really upset me because I am a very honest person and don’t do anything or say anything without having the facts right

I am writing in response to the complaint *** *** filed against CIS Insurance groupI understand that *** is disappointed in the fact that Auto owners is not paying her claimIn order for water damage to be covered it has to be “sudden and accidental” , that is why they have the day
notice in the policyWe do not have an insurance company that we write for that is differentThis claim, was the result of a maintenance issue, the crack in the condensation unitThe intent of insurance is to cover ‘accidental” or unexpected damages, not the maintenance of the building. Again, I understand ***’s frustration with the claim, We as agents are required to file the claim and then the adjuster handles the investigation and payment, which we monitorWhen we found out the reason for denial, the agent of record, *** *** then called the insured to follow up with herIf there was any gray area as to the cause we would have been able to advocate for our insured, but it was clearly a maintenance issue.Thank you for the opportunity to respond to the complaint. *** ***, C.I.C Owner CIS Insurance GroupN 4th St suite 201Tomahawk, WI 54487715-453-

Complaint: [redacted] I am rejecting this response because:
There were 5 adults and 2 kids in the room including me. If needed I can provide...

contact information for the other adults. I tried to take a picture of the cockroach on the wall but my phone has a stupid camera and it turned out blurry. I have no reason to lie about what I saw. The owner was very nice to us until we told him about the cockroaches then he turned on us calling us all liars. To top it all off we were going quietly but wanted a full refund as we completely cleaned up the room including putting all the garbage out and we were not there all day and did not use the beds at all we don’t feel it was to much to ask to fully refund us. He continued to harass us calling all the other area hotels and telling them not to rent to us was the part that really upset me because I am a very honest person and don’t do anything or say anything without having the facts right.

She is lying.  We do not have any cockroaches.  She might have seen a sugar ant, but we do not have cockroaches.  She left voluntarily.