We have NEVER received a return phone call from this business, I also sent several e-mails and no response to them either (copies attached). If he has phone records I would love to see them. If they did call they did not leave a message and I do not automatically call back missed calls if I do not recognize the number. The handles were NOT taken off the refrigerator and there were no blankets around it when they were moving it. They were having troubles getting it out of the house and went to two different doors to try and get it out. When we arrived at the new house it was NOT left outside they moved it into the kitchen and left it in the middle of the kitchen floor. The refrigerator was NOT the first thing off the truck, the first things off were the kitchen table, dining room table and living room furniture.We were asked to sign the form BEFORE we were able to unpack our belongings. The form was signed so the movers could leave and within 10 - 15 minutes after they left and we unwrapped the shrink wrap from the refrigerator is when we noticed the dings and the crease. If I had known they had damaged my refrigerator I would NOT have paid them and definitely not tipped them.I will be happy to provide pictures of the damage. I will be sending Donation Movers a 4th e-mail and I will attach photos. I will also forward photos to the Revdex.com.
There is no way that the refrigerator was not blanketed and wrapped. I asked them specifically when you called that day as I called you back and left you a message. My wife even remembers me calling you several times as she asked me the next day "Hey, what did that customer want?" I called you back the same day you called which was the day of the move. I then spoke to my guys later that night and asked them if anything happened during the move that would have sparked you to call us. They said no that everything went as usual. They told me after I found out about the refrigerator from your complaint that they took it out of the old place blanketed and wrapped and that you had taken the handles off.They then went on to say that they took it off the truck and you were right there when they did. It was first off cause we always put refrigerators on last as people usually leave unbreakable cold items inside. they also told me that they did not put it in the spot where it would go but they left it in the middle o the kitchen because you had to put it back together and hook up the water line I think. The move took 5.5 hours so there was no way they were just running out on you to avoid you finding anything. We have the form that you signed as to there was no damages. I do not know what else you need as proof. We do not just go around breaking peoples items and then dismiss it. I have run this company for nearly 8 years and we have a good reputation in the valley.As far as working it out you have already filed an Attorney General complaint and we will go from there. I am sorry if you feel that this was not handled to your satisfaction but we take up for anything that we break and in a timely manner. Thank you.
I have tried to contact this person several times after his initial call and have the phone records to prove it. I left 2 messages on three attempts. I have never received a call back or an email with photos. I spoke to the crew on the move that day and was assured that the usual procedure was used...
to move this refrigerator. It was blanketed and shrunk wrapped all the way around. I was also informed that the customer was the one who removed the door handles prior to us moving it. The customer states that after he unwrapped it he noticed 2 dings an a crease in it. The crew that had moved the refrigerator also stated that the customer was there right next to them as they moved it out and in to the new house. There was quite a big opening on both ends as well so there was no trouble getting it in or out. When the refrigerator was unloaded at the new house they were instructed to leave it outside where it was going so that the customer would connect the water and put the handles back on. I cannot imagine the customer not noticing these imperfections in a $3000.00 refrigerator before they left since it was the first thing off and they still had an entire truck load to unload. It all seems a little too far fetched. I really do not see how it could have happened in the truck since it was strapped to the wall that is carpeted and the item was blanketed. There was nothing leaning on it or even touching it from how it was loaded. Like I sad I cannot see how this would have happened and not been brought to our attention before. We have the move sheet for which they signed off as to no damages and even tipped the crew.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint wasn't even addressed with the exception of the missing cord, which I obviously have since replaced on my own. Business owner stated they had 90 days to respond to complaints. My second to last voicemail was requesting their claims process and simply receiving a response. The business owner chose to ignore me completely, which in of itself is poor customer service. I know for a fact that all moving companies have a claims process, which I have still not have been provided.It's great that the business owner has put into place a solution so this issue does not happen in the future, however, it does not solve the problem I have of a giant broken tv in the box taking up room in my home. The fact is, the owner can say they have protocols, but it doesn't mean they are followed. I saw with my own eyes the ONE person carrying the tv into the home sideways. He seemed to be new (as I was familiar with the two other guys). This is also the same guy who took 35 minutes to take my bed apart and damaged the wall in that room, which I didn't notice until I went back to clean. Again, I'm not requesting those damages, or any of the other damages caused in this move. I'm not one to make complaints, as I am much quicker to post praise than complaints. However, this is an expensive issue. The business owner refuses to even acknowledge that it's POSSIBLE his employees damaged the TV because he has Protocols in place. That's absurd, and again, poor customer service.No resolution was offered by the business owner, except to place blame on me, and replace a missing cord. And also express that as a repeat customer he would hope not to lose me. The broken tv isn't what cost me (or my clients) as customers, the poor customer service is.
Regards,
[redacted]
We have NEVER received a return phone call from this business, I also sent several e-mails and no response to them either (copies attached). If he has phone records I would love to see them. If they did call they did not leave a message and I do not automatically call back missed calls if I do not recognize the number. The handles were NOT taken off the refrigerator and there were no blankets around it when they were moving it. They were having troubles getting it out of the house and went to two different doors to try and get it out. When we arrived at the new house it was NOT left outside they moved it into the kitchen and left it in the middle of the kitchen floor. The refrigerator was NOT the first thing off the truck, the first things off were the kitchen table, dining room table and living room furniture.We were asked to sign the form BEFORE we were able to unpack our belongings. The form was signed so the movers could leave and within 10 - 15 minutes after they left and we unwrapped the shrink wrap from the refrigerator is when we noticed the dings and the crease. If I had known they had damaged my refrigerator I would NOT have paid them and definitely not tipped them.I will be happy to provide pictures of the damage. I will be sending Donation Movers a 4th e-mail and I will attach photos. I will also forward photos to the Revdex.com.
There is no way that the refrigerator was not blanketed and wrapped. I asked them specifically when you called that day as I called you back and left you a message. My wife even remembers me calling you several times as she asked me the next day "Hey, what did that customer want?" I called you back the same day you called which was the day of the move. I then spoke to my guys later that night and asked them if anything happened during the move that would have sparked you to call us. They said no that everything went as usual. They told me after I found out about the refrigerator from your complaint that they took it out of the old place blanketed and wrapped and that you had taken the handles off.They then went on to say that they took it off the truck and you were right there when they did. It was first off cause we always put refrigerators on last as people usually leave unbreakable cold items inside. they also told me that they did not put it in the spot where it would go but they left it in the middle o the kitchen because you had to put it back together and hook up the water line I think. The move took 5.5 hours so there was no way they were just running out on you to avoid you finding anything. We have the form that you signed as to there was no damages. I do not know what else you need as proof. We do not just go around breaking peoples items and then dismiss it. I have run this company for nearly 8 years and we have a good reputation in the valley.As far as working it out you have already filed an Attorney General complaint and we will go from there. I am sorry if you feel that this was not handled to your satisfaction but we take up for anything that we break and in a timely manner. Thank you.
I have tried to contact this person several times after his initial call and have the phone records to prove it. I left 2 messages on three attempts. I have never received a call back or an email with photos. I spoke to the crew on the move that day and was assured that the usual procedure was used...
to move this refrigerator. It was blanketed and shrunk wrapped all the way around. I was also informed that the customer was the one who removed the door handles prior to us moving it. The customer states that after he unwrapped it he noticed 2 dings an a crease in it. The crew that had moved the refrigerator also stated that the customer was there right next to them as they moved it out and in to the new house. There was quite a big opening on both ends as well so there was no trouble getting it in or out. When the refrigerator was unloaded at the new house they were instructed to leave it outside where it was going so that the customer would connect the water and put the handles back on. I cannot imagine the customer not noticing these imperfections in a $3000.00 refrigerator before they left since it was the first thing off and they still had an entire truck load to unload. It all seems a little too far fetched. I really do not see how it could have happened in the truck since it was strapped to the wall that is carpeted and the item was blanketed. There was nothing leaning on it or even touching it from how it was loaded. Like I sad I cannot see how this would have happened and not been brought to our attention before. We have the move sheet for which they signed off as to no damages and even tipped the crew.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint wasn't even addressed with the exception of the missing cord, which I obviously have since replaced on my own. Business owner stated they had 90 days to respond to complaints. My second to last voicemail was requesting their claims process and simply receiving a response. The business owner chose to ignore me completely, which in of itself is poor customer service. I know for a fact that all moving companies have a claims process, which I have still not have been provided.It's great that the business owner has put into place a solution so this issue does not happen in the future, however, it does not solve the problem I have of a giant broken tv in the box taking up room in my home. The fact is, the owner can say they have protocols, but it doesn't mean they are followed. I saw with my own eyes the ONE person carrying the tv into the home sideways. He seemed to be new (as I was familiar with the two other guys). This is also the same guy who took 35 minutes to take my bed apart and damaged the wall in that room, which I didn't notice until I went back to clean. Again, I'm not requesting those damages, or any of the other damages caused in this move. I'm not one to make complaints, as I am much quicker to post praise than complaints. However, this is an expensive issue. The business owner refuses to even acknowledge that it's POSSIBLE his employees damaged the TV because he has Protocols in place. That's absurd, and again, poor customer service.No resolution was offered by the business owner, except to place blame on me, and replace a missing cord. And also express that as a repeat customer he would hope not to lose me. The broken tv isn't what cost me (or my clients) as customers, the poor customer service is.
Regards,
[redacted]