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North Campus Crossing Apartments

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North Campus Crossing Apartments Reviews (7)

NCC are unprofessional in how they interact with residence also in solving issues. They try to do illegal practices on the behalf of the residence.I moved out of NCC April 10, 2014 due to military circumstances. I didn't recieve a bill for damages until August, four months after I moved out. I was told by a reliable source that they had already moved someone into that apartment during the time of my lease. According to North Carolina law, once there is a new tenant in that apartment, the previous resident is no longer liable for that apartment. When I called to dispute the billing, I found it very difficult to speak to the person I needed to be in contact with, [redacted] After calling corporate and getting them to get Ms. [redacted] to contact me, I was told that they do not have it documented that I moved out when I did. Instead they have me moving out once my lease was up. I explained to her that I have military moving papers and other evidence that proves her statement to be false. She said she need two weeks to find the proper documentation of my early lease termination. This was in early October when I finally got in contact with her. Yesterday 12/3/14 I recieve an email for a final notice. It's been almost two months and I haven't heard anything from her. So I callled first at 7:30 this morning to speak to her and was told that the supervisors do not come to work until 9. I called back at 2:09 and was told that [redacted] was out to lunch. Then I called back at 4:09 and a worker told me she was in a meeting. So I waited and called back at 4:23 and was told she was with a resident. Every time I try to get in contact with her, she is always doing something. I was told by supervisor [redacted] that she is the only one I can speak to.Desired SettlementI would like NCC to stop trying to con me. If the damages were done by me, I should have been notified after I moved out and not four months and a resident later.

Charges for items not damaged, 1 of 4 memberes of the unit still resides in the same unit and property was not damaged when unit was vacated.I resided at [redacted] for approximately two years and lived in a unit with 3 other individuals. During this time it took us almost a full year to have a working dryer I stalled in my apartment. There were many blemishes and other small issues that were brought to the attention of management and never addressed. 3 individuals moved from the unit and we are now being charged for a damaged coffee table and a damaged couch and I believe an end table, however there are no end tables in the units and I get conflicting stories from North Campus Crossing and the debt collection company. When the property was vacated conflicting stories were given and I was denied the ability to have the unit inspected on the date of the termination of the lease. They claim that the charges are correct however, the couches were damaged upon move in and we lived in the unit for 2 years. The same coffee table and other tables are still in the unit- confirmed by a recent visit and by the tenant that stayed in the unit. North Campus has also wrongfully sent this to collections as myself nor my cosigner has received any sort of correspondence indicating that there were any damages or any debt due. The practice that they are presenting for collecting on property that was not damaged during my lease is fraudulent and absolutely unacceptable. A simple confirmation of the move in inspection that was completed compared to the apartment at this time would confirm that there acts are unethical and illegal. Their practices and demand are unjust and it should also be stated that the contract that they formed was not fulfilled on their end by not maintaining the property including the dryer supplied by them and that the contract is void as such.Desired SettlementThe only settlement being sought is for the outstanding debt that they are illegally claiming to be forgiven or dropped. The charges that they are presenting are not valid and therefore should not be owed.

My son [redacted] lived there for two years. Left in July 2013. Both, received a collection letter from a third party for $115.59. No explanation given.[redacted] left North Campus in July 2013. checked out and every thing was OK. In January 2014 we both received a collection letters from [redacted] for $115.59. No explanation was provided on the collection letter. When I call [redacted] they informed me that North Campus charged $100 for painting the bedroom and $15.59 for electric overage. I informed the collection agency that neither [redacted] nor myself have ever received a bill or explanation for these charges. The collection agency threatened me that if I did not pay the same day that it would go against my credit report. I paid the bill the same day by giving them my bank routing and account numbers. I called the manager [redacted] on the same day and got put on hold. Finally the phone went dead. He wrote me back on 28 Jan and wanted a contact number. I sent the contact number back to him. I did not here from him until 4 Feb. He called and I explained that [redacted] should not be charged with painting the bedroom because maintenance is a landlord responsibility, not the tenant. He agreed with me and told me he would check the file, email me back the same day and see about refunding the $100. I have no issue with the electric overage, but North Campus should have contacted us prior to them going to a collection agency. That is just poor management practice. I have never heard from Mr. [redacted] again. I wrote for a status on 7 Feb, but received out of office reply.Desired SettlementI want the $100 for the paint refunded and an written letter from them stating why they did not come to us prior going to a collection agency. I expect the manager should receive some kind of letter from his management for his action and any party that had anything to do with this means of collection.Business Response /[redacted]/I have spoken with Mr. [redacted] and assured him that we had communicated to him and his son regarding the outstanding balance due on the account. North Campus Crossing stands by the charges and is absolute in its practice to notify prior to sending to collections. This was also communicated in a letter to Mr. [redacted].

North Campus Crossing sent letter 9 months after my son moved out of apt claiming damages. No opportunity to dispute before sent to collections. My son graduated from East Carolina University which is located in Greenville NC. I cosigned for his apartment at North Campus Crossing. He graduated in May 2014 and in February 2015 (nine months later) we received a letter from a collection agency stating he owed $618 for damages. Neither my son nor I received any previous communication about damages or amount owed. We contacted both North Campus Crossing as well as the collection agency and asked for additional information and documentation. We received nothing that clearly substantiated their claims and felt that after such a long time it was unethical, unfair, and poor business practices to expect us to pay. However, the proof of burden was placed on us and we had no way to go back in time and determine what was true and what wasn't. Two examples of the false charges: my son was charged for burn marks on his room desk room but he had marked those on his move in sheet showing they existed prior to his move in (he doesn't smoke); same for hole in bathroom where towel bar was missing. In addition, he was charged for damages to the apartment common area but none of his other roommates were sent any notices about money owed. For whatever reason, they only came after us. Was this because they thought we had the resources to pay and the others did not? Seemed like just another strange piece of the puzzle. I spoke with the apartment manager and the collection agency on numerous occasions trying to settle this matter in a fair and logical manner. At the time, I stated I would not pay this as I believed they had not proved their case. How can anyone expect someone to just pay that much money after so much time had passed? We considered the matter closed and communicated such to both parties. Unfortunately, the filing with the collection agency negatively affected my credit. In November 2015 we obtained services of a lawyer to try to resolve the issue. (Needless to say, this cost us money as well.) The first comment back from him was that neither party was willing to work this out - both of them just pointed at the other party in terms of who we needed to communicate with. North Campus Crossing finally did reduce the amount owed by just over $100 but because of our business, we could not afford a negative credit score so we ending up paying to settle the claim. This is the definition of extortion in my book. It has been a most frustrating experience and one that I wouldn't wish upon any other family. I would strongly discourage any families looking at North Campus Crossing - it's like giving them a blank check.Desired SettlementRefund. Although we paid North Campus Crossing the disputed amount owed, we did so only for credit score reasons and the negative impact on our business. What they did was unethical. I seriously doubt we will receive a refund of monies paid but I hope that enough people read this and understand the business practices of North Campus Crossing before they sign a lease.

Since we have moved in this apartment August 2014 we have put in matanance request and none have been solved. We have damaged furniture which hasnt been replaced. The workers arent knowledgeable of anything and do not do their job. we also have documentation of all of the damage done by the previous owners. Desired SettlementI request a credit to all of our accounts and/or the rate of the rent($419 per room(4)) per month to be decreased because of the damaged apartment. We have paid the normal amount of rent which includes all of the accessories which is damaged, therefor we need to be reimbursed. This is unacceptable.

North Campus has fraudulently charged me for furniture they say they replaced. They have not replaced anything and have sent this to collectionsTo whom it may concern:I am writing on my own behalf in response to a recent call I received from a debt collection agency from a ledger given to them from North Campus Crossing (NCC) in Greenville NC. NCC claims that while I was living there, damage to a coffee table, end table, and chair occurred in the common area of the apartment. NCC has sent my part of the bill, $112,50, to collections. Along with myself, [redacted], [redacted], and [redacted] resided at [redacted] Apt [redacted]. Here is my counter argument:1) NCC has failed to notify of these damages prior to sending them to collections. No calls, letters, or emails. A man in the front office stated that "we have sent out tons of letter for these damages." I have not received one. I confirmed the correct forwarding address, still nothing. They have my correct phone number, my guarantors phone number/address, and email address, still nothing. They also have [redacted], another prior tenant of the same address, phone number and forwarding address and he has not received anything. [redacted] who lived there last summer, had not received any communication either before going to collections. They have a legal requirement to provide notice.2) The claims to damage to the coffee table, end table, and chair are completely FRAUDULENT! NCC has stated they replaced this furniture. Well that's funny, because [redacted] still lives there and nothing was ever replaced. I also have pictures of all the furniture on my phone because I know how sketchy apartment complexes can be. Nothing was replaced. Did they do a move out inspection you ask? NO. I called 2 weeks prior to moving out and requested a move out inspection. The office told me they would not being doing one until move out day. Well, since [redacted] never moved out, one was never performed! NCC has NO way to say these charges are valid! This should be fraud! How many college kids has NCC falsely charged!!!???3) Even if NCC has a valid reason to charge us, then according to our lease, these damaged should be split 4 ways. Of the 4 of us who lived there, only myself and [redacted] have received these charges! Why haven't [redacted] or [redacted] been charged? Is NCC just trying to prey on us that have left the complex? Again, bogus. 4) I have reached out to NCC for some answers but they have been extremely unhelpful. They won't talk to me or[redacted] and let us state our case. They keep telling us to take it up with collections. Well, collections has hassled me and say if I didn't pay it was going to suit and "I was going to be denied future promotions, won't be able to buy a house, car....etc." Collections has told me they are sending me a notice and I can expect it to hit my credit soon. THIS WILL NOT HAPPEN! I believe North Campus Crossing is preying on ex-tenants by fraudulently charging us. This letter will be going to anyone I can get in copy. I WANT ANSWERS NOW! The lease was violated by NCC long before it ended and we have consistently been given misinformation regarding this matter.Desired SettlementNCC should drop the fraudulent charges against me, my roommates, and those in which they have tried to seek settlement from. I would like to withdrawal this case, as it has been corrected by the company

THE APARTMENT COMPLEX/MANAGEMENT TEAM FAILED TO MAINTAIN A CLEAN/SAFE ENVIRONMENT FOR ME/OTHER [redacted] STUDENTS LIVING IN THE COMPLEX. NCC STAFF FAILED TO MAINTAIN A CLEAN/SAFE ENVIRONMENT FOR ME BY NOT FOLLOWING ROUTINE MAINTENANCE SERVICES AS SET FORTH IN THE LEASE AGREEMENT: NOT PROVIDING HEATING AND AIR CONDITIONING MAINTENANCE/ROUTINE FILTER CHANGES, NOT MAINTAINING SMOKE/FIRE DETECTORS IN THE APARTMENT, NOT REPAIRING A LEAKING ROOF, NOT RESPONDING TO UNPLUG TOILETS, KITCHEN APPLIANCE MAINTENANCE, PEST CONTROL/PREVENTION.THERE WAS BLACK MOLD ON THE CEILING, ON THE DOORWAYS, FLOORS. THERE WAS BLACK SOOT ON THE WALLS AT THE JUNCTION OF THE WALLS AND CEILINGS. THERE WERE NUMEROUS ANT INFESTATIONS. STAFF ALLOWED 2 PUPPIES (3 MOS OLD) IN THE SAME APARTMENT WITH COLLEGE STUDENTS LOCKING PUPPIES IN THE BEDROOMS AND MOVING THEIR MATTRESS TO THE FLOOR OF THE COMMON AREA WHICH CREATED SAFETY HAZARDS FOR BOTH HUMANS AND PETS. THIS COMPLEX WAS ADVERTISED AS A GATED COMMUNITY WITH S[redacted]RITY GUARDS.BUT, THERE WERE APPROXIMATELY 8 MONTHS WHEN STUDENTS WERE ALLOWED TO FILL THE S[redacted]RITY GUARD POSITIONS IN RETURN FOR REDUCTIONS IN RENT RATES. THIS POSES A PROBLEM AS COLLEGE STUDENTS WERE WILLING TO ALLOW ENTRANCE TO PROPERTY BY VISITORS WHO MIGHT NOT HAVE BEEN ALLOWED ACCESS BY TRAINED S[redacted]RITY GUARD STAFF. THERE WERE BILLING ISSUES AS WELL WHICH WE ATTEMPTED TO ADDRESS WITH NCC NUMEROUS TIMES. CONTRACT STATED THERE WOULD BE MONTHLY BILLING FOR ELECTRIC SERVICES BUT THEY DID NOT BILL FOR SEVERAL MONTHS THEN ADDED A LARGE ELECTRIC BILL AT END OF 2015 EXPECTING PAYMENT FOR ALL MONTHS AT ONE TIME. WE REQUESTED STATEMENTS TO GET CLARIFICATION OF AMOUNTS WE WERE BEING BILLED FOR RENT AND ELECTRIC BUT NEVER RECEIVED STATEMENTS. EVEN WHEN I MADE A $1200.00 PAYMENT AT ONCE, WE WERE TOLD WE COULDN'T GET A RECEIPT. WE WERE TOLD TO GAIN ACCESS TO OUR ACCOUNT VIA AN ONLINE SERVICE; HOWEVER, WE WERE NOT ABLE TO ACCESS THE ACCOUNT IN ORDER TO VIEW STATEMENTS. NCC STAFF WERE FREQUENTLY UNAVAILABLE TO ASSIST US IN OUR QUEST TO RESOLVE THESE MATTERS.Desired SettlementWE ARE SEEKING RESOLUTION IN THE FORM OF APPROPRIATE MAINTENANCE OF THE APARTMENTS FOR STUDENTS WHO CONTINUE TO RESIDE THERE. WE ARE ALSO INTERESTED IN ADMITTANCE OF WRONGDOING ON THEIR BEHALF. WE WANT TO TERMINATE OUR CONTRACT AND RECEIVE MONETARY RESTITUTION FOR FAILURE TO MEET THE TERMS OF THE LEASE AGREEMENT FROM OCTOBER 2015.

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Description: Apartment Complexes, Student Housing

Address: 3800 Bostic Dr, Greenville, North Carolina, United States, 27834-0929

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