North Carolina Exteriors

Without having to go into too much detail here in the review, I will say that my experience with this company was not a pleasant one We had our roof, gutters, and siding replaced by them They hired different groups of subcontractors to complete the work and both times my house was left with trash throughout the yard They had to reorder siding twice because they did not estimate correctly the first or second timeUltimately this led to the work taking a month and a half from start to finishProbably the most disappointing aspect of my experience with them had to do with my interaction with the general contractor, *** that was in charge of my job I brought my concerns up to him repeatedly such as a sloppy skylight install with drywall left exposed, sloppy drip edge install, etc, and at first he was receptive to these concerns but then throughout the process he grew increasingly rude in his interactions with me and made me feel as though the things that I was asking were extraordinary requests and I believe at one point he even said, "not to be ugly, but re-securing the cable (which they had to take down in order to do the siding) is not our job." I ended up paying them before the cable was completely secured because he basically bullied me into it when he stopped by my house today I am hopeful but not optimistic that they will come back by to secure it as promised during our last conversation All in all he made me feel that even stopping by my house to check on the job was a chore that was not part of his responsibility and would constantly complain of all of the driving that had to do and that my house was out of the way For the first several days he did not stop by my house at all and roof construction started and finished without me meeting him, or anyone in charge of the job I was concerned and contacted other people in the company about this and he was sent by to introduce himself to meThere are only two GC's with this company so you have a 50% chance that you will get ** if you hire them

I just had my exterior fascia, trim, rakes all wrap with aluminum and vinyl soffits installed at my house. NC Exteriors did a great job that went beyond my expectations.

The following are the observations and opinions of the customer. The customer does no claim to have any expertise in workmanship.
The customer desired to change the color of the roof from white to black and to further seal the roof for longer life. The customer was open for techniques and suggestions by a professional. There was not a roofing problem, such as leaks.
The Office Manager of North Carolina Exteriors (NCE) was contacted and a request was made to receive an inspection and an estimate for the roof at a residence in Bahama, North Carolina.
On July 15, 2015, the customer received a visit, as requested, from a NCE sales representative. The rep. inspected the roof. He, specifically, stated that the customer did not need a new roof. He commended the very old heavy gauge steel shingles. The rep. recommended and the customer contracted with the rep. to perform specific coatings to seal and change the color of the roof to the 864 square foot residence. The roofing contract was for Power wash, Prime, Paint with two coats of DTM black gloss paint to the metal roof. Additionally the contract included replacement of smaller sections of asphalt shingles. The contract called for a referral fee of $100. to be paid to a person referring. The price was $4720.
The customer was present and monitored all phases of the work.
In July and August of 2015 work began by a sub-contractor of NCE. The customer repeatedly alerted NCE of on-going irregularities in the performance of the work. The workers: (1) "Prepared" the roof for coatings by pressure washing the roof upwards, from the ground level, blowing loose several sections of vent eves, and possibly loosening metal tiles; (2) Kept missing areas while painting; (3) Used one gallon of watered down latex primer to prime 864 square feet of roof; (4) Used four gallons of latex product for the first coat and was not aware that a second coat was contracted.
Due to on-going complaints to NCE the owner dispatched one of his executive staff to supervise the workers. The executive then witnessed, probably, the most egregious error; (5) The painters sprayed the second coat using oil based coating on the roof. (The can labels were similar) The customer discovered the error and pointed it out to the executive and took photographs of all the different cans on the ground. The executive arranged to have four more cans of the proper latex coating be delivered to the site, for a third coat.
(6) All the coatings were done downward, by the worker straddling the top ridge and upward, from the top of a ladder. The over-spray, downward then upward, of the gloss paint left a flat sheen in the middle, horizontally, across all sections of the roof.
The executive insured that latex over oil over latex would not be an adherence problem and that the flat sheen would dry equal with the gloss.
The customer left for the winter and returned in March and discovered large air bubbles particularly on the east and south sections of the roof. The middle of the metal roof still had the flat sheen on the glossy roof. This effect was obviously caused by the over-spray landing in the middle as the painter sprayed the glossy coating down from the top and up from the bottom of the roof; (7) Additionally, the bottom edges of the metal tiles on the top one third of the roof did not receive adequate applications of the black coatings, as evidence of their remaining the uncoated original white.
(8) The owner, indicating an adherence complaint, caused his friend, a Wake Forest paint supplier, to visit the residence and take gouges (down to metal) off a northwest section of the roof for laboratory examination by the paint manufacturer. This small section or the quality of the products was never in question by the customer. The official manufacturer's report supported the integrity of the products (of course) and was critical of the old metal shingles' prior coatings. It mentioned an oily leaching coming down over the recently applied product.
One could judge that this leaching could be a manifestation from failure to coat the lower edges of the tiles and/or the instant applications of latex over oil over latex coatings. Additionally, leaching could occur from the former coating leaching down from under the lower edge of the uncoated shingles on the top third of the roof sections. Close-up photography displays that the lower edges of the tiles were white (original coating) and had not been coated with the new black product.
(9) However, the report conclusions included that an unsuccessful adhesion could, possibly, have been mitigated by proper preparations. NCE, acting as the contractor, should have recognized and affected the need for proper and effective preparations.
(10) Additionally, the contract called for a referral fee to be paid to a person who recommended NCE. The referral fee was not paid.
The roof is actually in a worst condition after the performance by NCE","neg-1

NCE is unable to complete paint job without major concern for workmanship. We ended contract and NCE request payment for windows never installed. 1: estimate 5/19/16 complete and told would get call on 5/26 to schedule painters2: 5/26-no call, no show. 3: Week 1 June We text Salesman and receive call saying office was all "sick" and would be there on Monday4: On or about 6/6 [redacted] calls to report he needs to re-measure all the windows(salesman measured at time of estimate)5: 6/13 [redacted] (office staff) says painters will be here 6/15 to start6: 6/15 is no call, no show. We call and told "sorry and they will come on 6/16"7: 6/16 painter/siding workers show (sub contractor, not clearly mentioned in estimate) and inform us that "entire house has to be replaced (boards)" to come out right. Discussion ensues between NCE staff and siding about what does and does not need to be replaced. Initially told $2K more in estimate. They decide it only needs 10 boards at $350 and will look "fine" once painting completed. Workers leave large pile of garbage with exposed nails and sharp edges on front lawn. We had to call and ask to please remove garbage. Initially told we had to wait 24 hours but we stressed hazard with children and animals and asked to speak to owner again. At that time owner agreed to have trash picked up same day. 8: On or about 6/24 [redacted] and [redacted] come and discuss all the issues we are having to this point. Confusion over aluminum wrapping or not of windows, installation from inside vs outside clearly salesman and project manager having difference of opinion. Boards needing replacement, more wood rot found, lack of reliability of staff (no call no shows). Discuss concern for project and assured "someone will call every day and foreman ([redacted]) will be there." Also they will call to inform us on every weather day whether or not painters will be present. 9: 24hrs later no call no show10: On or about 6/30 painters arrive. 11: They leave and I inspect. Paint on lawn, house unfinished, replacement boards that were promised to be fixed were not, nail holes in hardy wood plank not filled, Painters cover HWH vent causing pilot light to go out and leaving us with no hot water for 24 hrs. This requires us to get a contractor to come and fix ($75). Spots with original paint showing, rotting wood trim left without replacement, peeling paint after one coat and lack of promised communication prompt me to call. 12: 7/1 I email [redacted] and report dissatisfaction and that NO further work shall be done. [redacted] comes to my home. We discuss peeling paint, workmanship, inconsistent reports as to what was supposed to be done by staff along the way, no call/no shows and concern about them "cutting into my home to put in windows" if they can't paint correctly. Stated clearly "we will not be moving forward on windows unless this job is done to our satisfaction." Agreed, handshake and apologies made. Told by [redacted] he planned to do "walk-around" and after work completed he would get with us immediately to see where we stood regarding the windows.13: 7/5 [redacted] and [redacted] (my wife) did walk around. When asked if 2nd coat of paint was applied he replies me "that's what they (painters) tell me." 14: 7/6 [redacted] and painters come to "repair" the painting. We inspect and still bare areas (no second quote?), peeling paint, board nails pushing through, paint tape on several places of house. 15: No phone call, no email no communication at all until I email [redacted] on 7/23 saying we are no longer interested in working with their company. 16: Call/VM from [redacted] 7/24. 17: 7/26 I email him again telling him why we were discontinuing working relationship with them. 18: 7/27 [redacted] emails saying he needs compensation for the windows he ordered. We tell him we are not responsible for his ordering of windows after being informed nearly a month previously that this job may not go that far. We begin application with NC AG office for mediation. NCE has not responded to AG to my knowledge.Desired SettlementNCE to cease any attempts to obtain payment for windows they report were delivered given their inability to complete job in a timely, organized or effective manner. They abandoned the job at least twice during the course with no call no shows; the longest being nearly 2 weeks.Business Response 5-19 [redacted] signed a contract for 17 windows, siding repairs and painting of the home.5-22 The 3 day right of rescission expires6-21 [redacted] met with [redacted] to measure the windows6-28 Windows were ordered and we began to paint the home7-1 [redacted] emailed [redacted] to express concerns7-2 [redacted] met with [redacted] to discuss his concern that our paint crew missed a day of work without notice and that their exhaust vent had been covered with plastic during the process and it caused the pilot light to go out. [redacted] Agreed to pay someone to get the water tank running again. [redacted] also informed [redacted] that we would finish the painting of the home on 7-2 and do a walk through on 7-5.7-5 [redacted] called [redacted] on the way to the home and [redacted] informed him that he couldn't meet him that he would have to meet with his wife [redacted] for the walk through. That same morning [redacted] agreed to fix 3 rotten wood items that were not on the contract.7-6 Project Manager [redacted] met with [redacted] at the home to complete the punch list and informed her we would contact them once the windows arrived. (I'm assuming this is one of the instances were [redacted] assumes we abandoned the job when in fact we told [redacted] we would be in touch once the windows came in)7-21 [redacted] emailed [redacted] requesting to cancel the project claiming problems with the paint7-22 [redacted] called [redacted] and left a message7-25 [redacted] called again and left a message7-25 [redacted] emailed [redacted] stating he didn't want to talk to himOver the next few days [redacted] reached out to [redacted] several times a day stating they needed to have a conversation to figure out a resolution. [redacted] has refused to have a conversation. [redacted] states that on 7-1 he emailed [redacted] that no more work was to be done. The problem is he's signed a contract on 5-22 for 17 windows and we ordered them on 6-28. We fully warranty our work and we've reached out to [redacted] numerous time to fix any issue he may have with the painting of his home. We've been more than reasonable in trying to find a resolution to make it right for them but [redacted]'s unwillingness to have a conversation with us has lead us to this point. The last thing we want is a upset customer. However, [redacted] did sign a binding contract for 17 windows that are custom to their home and we need them to honor their contract. At this point, we are still more than willing to meet with them to find a resolution that works for both of us.We have responded to the AG complaint as well since we have nothing to hide and we're still actively trying to work with the customer for a fair resolution.

Without having to go into too much detail here in the review, I will say that my experience with this company was not a pleasant one. We had our roof, gutters, and siding replaced by them. They hired 2 different groups of subcontractors to complete the work and both times my house was left with trash throughout the yard. They had to reorder siding twice because they did not estimate correctly the first or second time. Ultimately this led to the work taking a month and a half from start to finish. Probably the most disappointing aspect of my experience with them had to do with my interaction with the general contractor, [redacted] that was in charge of my job. I brought my concerns up to him repeatedly such as a sloppy skylight install with drywall left exposed, sloppy drip edge install, etc, and at first he was receptive to these concerns but then throughout the process he grew increasingly rude in his interactions with me and made me feel as though the things that I was asking were extraordinary requests and I believe at one point he even said, "not to be ugly, but re-securing the cable (which they had to take down in order to do the siding) is not our job." I ended up paying them before the cable was completely secured because he basically bullied me into it when he stopped by my house today. I am hopeful but not optimistic that they will come back by to secure it as promised during our last conversation. All in all he made me feel that even stopping by my house to check on the job was a chore that was not part of his responsibility and would constantly complain of all of the driving that had to do and that my house was out of the way. For the first several days he did not stop by my house at all and roof construction started and finished without me meeting him, or anyone in charge of the job. I was concerned and contacted other people in the company about this and he was sent by to introduce himself to me. There are only two GC's with this company so you have a 50% chance that you will get ** if you hire them.","neg-2

Without having to go into too much detail here in the review, I will say that my experience with this company was not a pleasant one. We had our roof, gutters, and siding replaced by them. They hired 2 different groups of subcontractors to complete the work and both times my house was left with trash throughout the yard. They had to reorder siding twice because they did not estimate correctly the first or second time. Ultimately this led to the work taking a month and a half from start to finish. Probably the most disappointing aspect of my experience with them had to do with my interaction with the general contractor, [redacted] that was in charge of my job. I brought my concerns up to him repeatedly such as a sloppy skylight install with drywall left exposed, sloppy drip edge install, etc, and at first he was receptive to these concerns but then throughout the process he grew increasingly rude in his interactions with me and made me feel as though the things that I was asking were extraordinary requests and I believe at one point he even said, "not to be ugly, but re-securing the cable (which they had to take down in order to do the siding) is not our job." I ended up paying them before the cable was completely secured because he basically bullied me into it when he stopped by my house today. I am hopeful but not optimistic that they will come back by to secure it as promised during our last conversation. All in all he made me feel that even stopping by my house to check on the job was a chore that was not part of his responsibility and would constantly complain of all of the driving that had to do and that my house was out of the way. For the first several days he did not stop by my house at all and roof construction started and finished without me meeting him, or anyone in charge of the job. I was concerned and contacted other people in the company about this and he was sent by to introduce himself to me. There are only two GC's with this company so you have a 50% chance that you will get ** if you hire them.

They gave me a 1 year warranty on installation of house siding. They are not honoring it or even returning my calls. A neighbor had same experience Vinyl siding installed last October. A piece of siding has started to pop off. They didn't complete garden hose housing fastening. I have been calling for almost a year now and still no call back. They did send a guy out a few months ago. he looked at it all, said he would be back, never showed. My neighbor and I had same product same days installed. They have had same prob with this company.Desired SettlementI want them to come out and honor the installation warranty I paid for. Business Response /[redacted]/We have talked with [redacted] and there has been some miscommunication that we apologize for. We certainly have not intended to ignore his calls. We were under the impression that he had been taken care. Our crew was there this morning and have one minor issue to repair which has been scheduled. Per my conversation with homeowner he is very happy with product and would recommend our service. Consumer Response /[redacted]/They took care of everything needed and more. In so much that I will recommend them to others.Final Consumer Response /[redacted]/

The following are the observations and opinions of the customer. The customer does no claim to have any expertise in workmanship.
The customer desired to change the color of the roof from white to black and to further seal the roof for longer life. The customer was open for techniques and suggestions by a professional. There was not a roofing problem, such as leaks.
The Office Manager of North Carolina Exteriors (NCE) was contacted and a request was made to receive an inspection and an estimate for the roof at a residence in Bahama, North Carolina.
On July 15, 2015, the customer received a visit, as requested, from a NCE sales representative. The rep. inspected the roof. He, specifically, stated that the customer did not need a new roof. He commended the very old heavy gauge steel shingles. The rep. recommended and the customer contracted with the rep. to perform specific coatings to seal and change the color of the roof to the 864 square foot residence. The roofing contract was for Power wash, Prime, Paint with two coats of DTM black gloss paint to the metal roof. Additionally the contract included replacement of smaller sections of asphalt shingles. The contract called for a referral fee of $100. to be paid to a person referring. The price was $4720.
The customer was present and monitored all phases of the work.
In July and August of 2015 work began by a sub-contractor of NCE. The customer repeatedly alerted NCE of on-going irregularities in the performance of the work. The workers: (1) "Prepared" the roof for coatings by pressure washing the roof upwards, from the ground level, blowing loose several sections of vent eves, and possibly loosening metal tiles; (2) Kept missing areas while painting; (3) Used one gallon of watered down latex primer to prime 864 square feet of roof; (4) Used four gallons of latex product for the first coat and was not aware that a second coat was contracted.
Due to on-going complaints to NCE the owner dispatched one of his executive staff to supervise the workers. The executive then witnessed, probably, the most egregious error; (5) The painters sprayed the second coat using oil based coating on the roof. (The can labels were similar) The customer discovered the error and pointed it out to the executive and took photographs of all the different cans on the ground. The executive arranged to have four more cans of the proper latex coating be delivered to the site, for a third coat.
(6) All the coatings were done downward, by the worker straddling the top ridge and upward, from the top of a ladder. The over-spray, downward then upward, of the gloss paint left a flat sheen in the middle, horizontally, across all sections of the roof.
The executive insured that latex over oil over latex would not be an adherence problem and that the flat sheen would dry equal with the gloss.
The customer left for the winter and returned in March and discovered large air bubbles particularly on the east and south sections of the roof. The middle of the metal roof still had the flat sheen on the glossy roof. This effect was obviously caused by the over-spray landing in the middle as the painter sprayed the glossy coating down from the top and up from the bottom of the roof; (7) Additionally, the bottom edges of the metal tiles on the top one third of the roof did not receive adequate applications of the black coatings, as evidence of their remaining the uncoated original white.
(8) The owner, indicating an adherence complaint, caused his friend, a Wake Forest paint supplier, to visit the residence and take gouges (down to metal) off a northwest section of the roof for laboratory examination by the paint manufacturer. This small section or the quality of the products was never in question by the customer. The official manufacturer's report supported the integrity of the products (of course) and was critical of the old metal shingles' prior coatings. It mentioned an oily leaching coming down over the recently applied product.
One could judge that this leaching could be a manifestation from failure to coat the lower edges of the tiles and/or the instant applications of latex over oil over latex coatings. Additionally, leaching could occur from the former coating leaching down from under the lower edge of the uncoated shingles on the top third of the roof sections. Close-up photography displays that the lower edges of the tiles were white (original coating) and had not been coated with the new black product.
(9) However, the report conclusions included that an unsuccessful adhesion could, possibly, have been mitigated by proper preparations. NCE, acting as the contractor, should have recognized and affected the need for proper and effective preparations.
(10) Additionally, the contract called for a referral fee to be paid to a person who recommended NCE. The referral fee was not paid.
The roof is actually in a worst condition after the performance by NCE

I just had my exterior fascia, trim, rakes all wrap with aluminum and vinyl soffits installed at my house. NC Exteriors did a great job that went beyond my expectations. ","pos-1

Failure to deliver on contract; rushed and poor work; stating issues would be addressed and then failing to properly address them.Contract for 5 replacement windows with full screens was signed on 5/6. Initial work was done on 6/4. It was stated work would begin at 9:30. [redacted], an employee of NC Exteriors, came by at 9:45 to drop off the windows, but then left, saying installers would be by in 20 min. Installers (who were sub-contractors, which we had been told would not be the case at time estimate was given when we asked) arrived at 10:30. They were in disarray and crew was dropped off while the leader of the team left with the truck to pick up supplies for another job. They were nice people, but during work had to borrow our dustpan as they didn't have one and our drill when theirs died. They partially trampled some bushes and left some trash behind. The caulking was poorly done. They left quickly without giving time to inspect windows. They didn't clean the windows, as they said they aren't paid to do so. Some of the windows as installed were scratched, which we discovered when cleaning them, and we where given half screens, not the full screens we ordered. We relayed concerns to [redacted]. Installers came back the next day to pick up trash and fix caulking. [redacted] said he failed to order the full screens as he didn't read the contract properly. We were told scratched windows would be replaced and full screens installed by 6/18. We paid $1910 by credit card on 6/6 in good faith believing all would be cleared up. After no word, I called [redacted] on 6/30. Was told windows and screens were in, he would be by on 7/1 to install. No word from [redacted] on 7/1. On 7/3 I called the main office. [redacted] took my call and said someone would respond on Monday, 7/7, since it was the July 4th weekend. On Monday, no word came from [redacted] or anyone else. On 7/8 an email listing all these concerns was sent to NC Exteriors. [redacted], the owner, responded on 7/8 saying it would all be taken care of. We had to leave town, so it was arranged for the windows and full screens to be installed on 7/17 at 9am.At 9am on 7/17, [redacted] arrived and listened to our concerns, saying [redacted] was on his way with the windows and screens and that it would take him about 20 minutes to slip in the windows and screens. [redacted] said all would be taken care of and that he would return later that day to inspect [redacted]' work. [redacted] finally arrived at 9:30. It took [redacted] about an hour to install the windows and screens. The order for the screens was again wrong. Of the 5 windows, full screens had been properly ordered for 4, but 2 screens had been ordered for a smaller window and a full screen was not ordered for a larger window. At the time of this writing, we still do not have the final full screen as was written in the contract. This shows a failure of anyone at NC Exteriors to inspect their order to ensure it was right. [redacted] told us he would install the final screen once the order he place for it was in, but no time frame was given. In addition, [redacted] installed all the screens upside down. I reinstalled them later after he left once I had determined that they had been installed improperly. [redacted] did not clean the windows, leaving it to us to once again clean them.[redacted] also failed to return as he stated he would and he never followed up through any means of communication. NC Exteriors has repeatedly failed to follow through properly on any promises made, costing me and my wife a lot of time and effort to try and get them to honor their contract, which should have all been handled within that first service call. Unfortunately at this point I feel it's necessary to file this complaint.Desired SettlementCompletion of the original contract (delivery of the final full screen) and a partial refund for time and hassle spent trying to resolve this issue.Business Response /[redacted]/We have reached out to [redacted] with all good intentions of taking care of this matter. Unfortunately we had some material that was delivered to us improperly at the beginning and it always takes two plus weeks to get the correct items when this happens. We take full responsibility for improper material and will 100% makes things correct. We already have ordered the proper screen and will have it installed the day it arrives. I have informed the customer that we will gladly pay for any cleaning that needs to be done and compensate him for any time he may have forfeited dealing with this. We take all complaints very seriously and we regret there was the need to make this complaint. We certainly put our customers as top priority and will do our best to make things right with [redacted].