North Carolina Siberian Husky Rescue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It is with regret that my efforts to initiate product sales and also receive a product that was, indeed, made to an agreed-upon standard has resulted in any distaste on the part of NEA.  My intention was certainly to have a long-lasting relationship, and I certainly did not anticipate the issues that arose.  In this current circumstance, however, I wish to communicate accurate information.  I am including facts that corresponds to each of the rejections put forth by NEA in response to my original complaint.1.  I received an email on 10/6/14 from an NEA/CTI employee explaining that my 50% down payment and contract (full payment contract agreement totaling $10,775, attached) were received.  My bank processed the payment and withdrew from my LLC account on 10/8/2014.  On 11/24/14, at 3:14 p.m., I received an email from NEA (attached) suggesting that in order to keep things moving and move into production, the full payment of the contract should be processed.  The additional (and full) payment were then processed by my bank on 11/26/14.  This was, indeed, before I ever received a pre-production sample, as I have an email from December 8th and December 12th of 2014 from two different NEA employees indicating that I should have been receiving the sample soon. 2.  My intention was to communicate that 20 units were not made to standard during that month.  Yes, there were additional units made as well.  There were only 24 units that I asked to have processed with a different packaging.3.  During a phone conversation with the CEO during the week of July 20th of 2015, I specifically asked about a refund if we (NEA/CTI and my LLC) should, together, decide to stop production.  This is when I distinctly remember the word "incidental" being used to describe other shipping and packaging charges for a small number of units that I had not yet received any total for.  I would have only agreed to halting production with a refund being offered.  As my contract was paid in full, I am not breaching my end of the contract.4.  NEA's CEO and I specifically discussed a refund that would be processed within a short period of time.  As I knew there were some shipping and packaging costs they wished to charge me for, I asked about those to ensure that I would still be receiving a fair refund.  The additional charges were explained to me as "incidental”.  In the future, I will know to request such statements in writing.  Please see attached email, which does reference the nature of our conversation the week of July 20th.5.  Any services I agreed to per contract are, indeed, paid in full per the reference in item 1.  A refund of $3,000, due to agreed incomplete order and halting of production, is still warranted.
Regards,
[redacted]