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North Cedar Dental

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North Cedar Dental Reviews (2)

Good afternoon,The insurance company was contacted on 09/19/to discuss what had been paid to meI have never received any money from the insurance company for this dental procedureIt appears a comprehensive exam is between and dollars and my insurance pays for cleaning per year and general xraysCould this be the issue hereI never wanted this to go to collections and if someone would have explained my insurance company was going to pay me directly which I never received, this issue could have been avoided. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

This letter is In response to the complaint ID ***. Mr*** came into our office on 8/18/2015. His insurance claim was submitted to his insurance that he provided. At no time was Mr*** quoted a price of $since that quote does not match any of our fees for
service. I spoke with Mr***’s insurance company on 1/5/and they stated that the claim had been processed and everything was sent directly to the subscriber (Mr***) since our office is not contracted with the insurance company This left Mr*** with a balance owing to our office of $343.00. On 4/20/a note was handwritten on Mr***’s statement to “Please call our office to make payment arrangements” with no response. On 5/25/and 6/18/16 a sticker that states “all delinquent accounts are referred to the collection agency” was placed on Mr***’s statementNo response was received from Mr*** as well. On 8/9/a collection warning letter was sent, both regular/certified mail , stating that the account balance was past due and needed to be paid in full by 9/8/or the account would be turned over for collection. On 8/12/*** called and left a voice mail to call him back regarding the collection warning letter. On 8/15/I called *** back and left a message on his cell phone to call me back regarding this matter. I never received a phone call back. On 9/22/I turned the account over for collection. Several attempts have been made to clear up this account balance with Mr*** before sending this account to collections. Thank you, Michelle BNorth Cedar Dental/Office Manager N Cedar Rd, Suite Spokane, WA 509-325-

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Address: PO Box 4145, Spokane, Washington, United States, 86302-4145

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