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North Central Insulation, Inc.

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North Central Insulation, Inc. Reviews (1)

Sorry for the problems you are experiencing with your pellet
insert.  Our service techs are in fact
booked out until December the 8th as was stated in your
complaint.  This record breaking early
cold blast we received this week has extended service booking times.  The...

part you are seeking for warranty
replacement is a SRV7000-704 control box, we currently have the part in stock
at our Bellville Ohio warehouse.  I have
arranged for the part to be dropped off at our Lewis Center showroom on
Thursday the 20th, once the part has been received in Lewis Center someone
from our office will contact you.  The
Lewis Center store is located at:
[redacted]
Lewis Center, Ohio 43035
When or if you stop into the store to pick up the new
control box please bring the original control box from your unit with you to
the store for warranty exchange.  Fireside
will need this box in order to give you the new control box at no cost.  The new control box has been pre-set for your
unit.  Also please note Do NOT open the
control boxes. This will void the warranty. 
When you plug in or remove the control boxes you must first unplug the
insert.   Unfortunately, NCI will be unable to reimburse you
for any additional costs you incurred by seeking a repair or parts from an outside
company.  Quadra-Fire also notes this policy
under the warranty section on page 51 of your installation manual. I have
included a link for your reference  [redacted].
Jeffery N[redacted] or Lewis Center store manager will be contacting you at the
number provided in the complaint to touch base with you.   John
D[redacted]

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