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North Central Insulation

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North Central Insulation Reviews (1)

Sorry for the problems you are experiencing with your pellet insert Our service techs are in fact booked out until December the 8th as was stated in your complaint This record breaking early cold blast we received this week has extended service booking times The part you are seeking for warranty replacement is a SRV7000-control box, we currently have the part in stock at our Bellville Ohio warehouse I have arranged for the part to be dropped off at our Lewis Center showroom on Thursday the 20th, once the part has been received in Lewis Center someone from our office will contact you The Lewis Center store is located at: [redacted] Lewis Center, Ohio When or if you stop into the store to pick up the new control box please bring the original control box from your unit with you to the store for warranty exchange Fireside will need this box in order to give you the new control box at no cost The new control box has been pre-set for your unit Also please note Do NOT open the control boxesThis will void the warranty When you plug in or remove the control boxes you must first unplug the insert Unfortunately, NCI will be unable to reimburse you for any additional costs you incurred by seeking a repair or parts from an outside company Quadra-Fire also notes this policy under the warranty section on page of your installation manualI have included a link for your reference [redacted] Jeffery N [redacted] or Lewis Center store manager will be contacting you at the number provided in the complaint to touch base with you John D [redacted]

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