North Church Towers Apartments

(The following was copy/paste by Revdex.com staff - LST)***October 30, Sent via E-Mail Only Iowa cleveland.Revdex.com.ort; Lou [redacted] Revdex.com, IncEuclid Ave., 4th FlCleveland, OH Re: [redacted] Case # [redacted] Dear MrT [redacted] I have conferred with management and performed a comprehensive review of MsS [redacted] s resident fileBelow please find my client's responseFirst, my client acknowledges that there is an ongoing pest issue that is being addressed aggressivelyNorth Church Apartments ("North Church") has retained the services of Terminix as its professional third party pest control vendor and are fully committed to eradicating the pest issueMsS [redacted] has complained about the pest problem on several occasions, and on each occasion management has provided a prompt response to assure her that the problem is being addressedTerminix has visited and treated her apartment at least three times since this household movless than a month ago and most recently were scheduled to perform treatment on October 26, Each time Terminix has treated they have sprayed, baited, and laid monitorsTreatments have also occurred on a regular basis in common areas, including hallways and lobby areasFurthermore, as a proactive step, North Church and FCRM are in the process of permanently closing all indoor trash chutes and installing a centralized outdoor trash compactor to ensure the health and safety of all residents by eliminating sources of the pest problemManagement believes that permanently closing all indoor trash chutes will significantly help solve this pest issueAs well, maintenance on site has responded and completed multiple other service requests entered by MsS [redacted] s household, including requests to caulk throughout various areas of the apartment including doors and floor molding, around all water pipe plumbing to ensure that pests could not enter through small openings within the apartmentNorth Church does not usually caulk around these areas in apartments, but has done so in an effort to alleviate the S [redacted] household's concerns about pest entry pointsMsS [redacted] s household has further requested that North Church foam or seal heat run pipes, which cannot be done as this is a fire hazardMy client is actively addressing the pest problem at North Church and has been in active contact with the Parma Health Department and Parma City Counsel regarding these issuesMy client disagrees with MsS [redacted] s claim that the premises are not fit or habitableWhile understandably the presence of any pest is inconvenient, my client is complying with their requirements under Ohio Revised Code 5321.04(A) and the Lease Agreement on actively working to eliminate the issueAs a gesture of good faith my client offered to let the MsS [redacted] s household out of their lease with no penalty on October 10, 2017, requesting a response by October 17, A response was not received until October 25, My client will discuss directly with this household their requests for reimbursement and compensationYours truly, Lydia DB [redacted] Staff Attorney Cc: Joyce E [redacted] , Regional Director Wanda H [redacted] General Manager Rhiana D***, Assistant Property Manager

(The following was copy/paste by Revdex.com staff - ***)***October 17, 2017 Sent via E-Mail Only *** *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re: *** ***, Case # *** Dear Mr***: I have conferred with management and performed a review of Ms***'s resident fileBelow please find my client's response. First, my client acknowledges that there is an ongoing pest issue that is being addressed aggressivelyNorth Church Apartments has retained the services of *** as its third party pest control vendor and are fully committed to eradicating the cockroach problem that has persistedMs*** has complained about the cockroach problem on several occasions, and on each occasion management has provided a prompt response to assure her that the problem is being addressed*** has visited and treated her apartment at least twice a month since May in an effort to effectively control the situationEach time *** has treated they have sprayed, baited, and laid monitorsTreatments have also occurred on a regular basis in common areas, including hallways and lobby areasFurthermore, North Church Apartments and *** are in the process of permanently closing all indoor trash chutes and installing a centralized outdoor trash compactor to ensure the health and safety of all residents by eliminating sources of the pest problemManagement believes that permanently closing all indoor trash chutes will significantly help solve this pest issue. Ms*** has also alleged in her complaint that fleas are an additional issue in her apartmentAlthough North Church Apartments has not had any recent reports of fleas, Ms***'s mention of the problem was taken up without hesitationWhen she first mentioned this issue to management in September 2017, *** was immediately consulted and requested to schedule a day to investigate and treat Ms***'s apartmentMs*** was provided with detailed instructions that needed to be followed prior to ***'s arrival, including the requirement that no children or animals be present during the treatmentA treatment date of October 9, was mutually agreed upon between my client and Ms***, however, Ms*** notified management on several occasions that the flea treatment needed to be rescheduled without providing alternative datesAdditionally, Ms*** has demanded that her carpet be replaced in an effort to eradicate the flea problemIt was explained to her that replacing carpet would not solve the problem, and that a professional treatment from *** would remove any fleas in the carpetMs***'s apartment was finally treated for fleas on October 9, 2017, after she had rescheduled several times. In regards to Ms***'s complaint that maintenance issues are not being properly addressed, my client is rather surprised by this because no mention of such issues have been raised with managementThe management at North Church Apartments is committed to having an open and honest dialogue with its residents, and makes every effort to ensure service requests are addressed effectively and in a timely mannerThis, however, cannot be accomplished when a resident's concerns are not articulated to the management staffMs*** has never once complained to management about the quality of her service requests, and none of my client's records indicate repeat service requests for her apartment. Finally, Ms*** mentions in her complaint that her and other residents are not receiving their packagesIt is the policy of North Church Apartments to not receive resident packages at the leasing officeResidents have been notified on multiple occasions that North Church Apartments cannot receive packages on behalf of residents and encourages residents to arrange for package deliveries at other locations or to be present when a package is deliveredIt is common for delivery services to leave packages in the hallways or common areasUnfortunately the practices of delivery services are beyond the control of my clientFurthermore, this issue has never been mentioned by Ms*** to management and my client is again surprised by the complaint. In sum, my client encourages Ms*** to voice her concerns to management so that they may help her enjoy the use of her apartmentDoing so is the only way for my client to properly address any issues that Ms*** may faceIt is also equally important for Ms*** to follow any instructions that follow a request, and to allow both maintenance and outside vendors prompt access to her apartment, when an issue arisesMy client is here to help all of its residents, and we look forward to working with Ms*** going forward. Lydia *B*** Staff Attorney Cc: Joyce E***, Regional Director Wanda H***, General Manager Rhiana D***, Assistant Property Manager

(The following was copy/paste by Revdex.com staff - ***)***October 4, 2017 Sent via E-Mail Only *** *** *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re: *** ***, Case # *** Dear Mr***: I represent ***
*** *** *** *** (***) management agent for North Church Towers IIThe Complaint filed by Ms*** was forwarded to my attentionI will review Ms***'s claims, resident file, and confer with management and corporate staffI anticipate responding fully within 5-business days. If you have any questions, please feel free to contact me. Lydia *B*** Staff Attorney Cc: Wanda H***, General Manager Rhiana D***, Assistant Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We have rescheduled because we were 5 states away and do not trust anyone in our apartments and terminex has done nothing in any apartment of building as we see roaches every single day running in the hallways and the fleas were in the carpet not from us and people have complained about even a mouse in the apartments it’s all over the message board online for the building people also not pleased with packages getting stolen and roaches everywhere I am not the only one

(The following was copy/paste by Revdex.com staff - LST)[redacted]October 30, 2017 Sent via E-Mail Only Iowa cleveland.Revdex.com.ort; Lou [redacted] Revdex.com, Inc. 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 Re: [redacted] Case # [redacted] Dear Mr. T[redacted] I have conferred with management...

and performed a comprehensive review of Ms. S[redacted]s resident file. Below please find my client's response. First, my client acknowledges that there is an ongoing pest issue that is being addressed aggressively. North Church Apartments ("North Church") has retained the services of Terminix as its professional third party pest control vendor and are fully committed to eradicating the pest issue. Ms. S[redacted] has complained about the pest problem on several occasions, and on each occasion management has provided a prompt response to assure her that the problem is being addressed. Terminix has visited and treated her apartment at least three times since this household moved-in less than a month ago and most recently were scheduled to perform treatment on October 26, 2017. Each time Terminix has treated they have sprayed, baited, and laid monitors. Treatments have also occurred on a regular basis in common areas, including hallways and lobby areas. Furthermore, as a proactive step, North Church and FCRM are in the process of permanently closing all indoor trash chutes and installing a centralized outdoor trash compactor to ensure the health and safety of all residents by eliminating sources of the pest problem. Management believes that permanently closing all indoor trash chutes will significantly help solve this pest issue. As well, maintenance on site has responded and completed multiple other service requests entered by Ms. S[redacted]s household, including requests to caulk throughout various areas of the apartment including doors and floor molding, around all water pipe plumbing to ensure that pests could not enter through small openings within the apartment. North Church does not usually caulk around these areas in apartments, but has done so in an effort to alleviate the S[redacted] household's concerns about pest entry points. Ms. S[redacted]s household has further requested that North Church foam or seal heat run pipes, which cannot be done as this is a fire hazard. My client is actively addressing the pest problem at North Church and has been in active contact with the Parma Health Department and Parma City Counsel regarding these issues. My client disagrees with Ms. S[redacted]s claim that the premises are not fit or habitable. While understandably the presence of any pest is inconvenient, my client is complying with their requirements under Ohio Revised Code 5321.04(A) and the Lease Agreement on actively working to eliminate the issue. As a gesture of good faith my client offered to let the Ms. S[redacted]s household out of their lease with no penalty on October 10, 2017, requesting a response by October 17, 2017. A response was not received until October 25, 2017. My client will discuss directly with this household their requests for reimbursement and compensation. Yours truly, Lydia D. B[redacted] Staff Attorney Cc: Joyce E[redacted], Regional Director Wanda H[redacted] General Manager Rhiana D[redacted], Assistant Property Manager