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North Coast Dental Group

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North Coast Dental Group Reviews (2)

In regard to Mr [redacted] pond problemI will explain to the best of my recollection the events that took placeThis saga began about 12-years ago, which was before I got involvedWe had contracted with Mr [redacted] to replace his pond overflow pipeThe old pipe was removed and new plastic pipe was installed along with a concrete headwallAfter this I remember sending a crew out to raise the headwall up a couple of inches(It had settled due to the soft dirt on the inside of the dam.) This was at no charge to Mr [redacted] A year or so later we returned (Same crew) to find water flowing around the outside of the pipeOur thinking was the pipe needed an anti-seep collar around the pipe about 6' to 8' back from the headwallWe dug an 18" wide void around both sides and under and over the pipe extending out away from the pipe into original groundPoured concrete around the pipe creating a collar to stop the flow of waterIn good faith we thought we had it fixedThis was no charge to Mr [redacted] A year or so later we were called back out againWe found once again that the water was running along the outside of the pipe and down at the outlet end in the stream bedWe started excavating dirt from the lower end along the pipeAfter going up the back side of the dam (About 25') we found that where the pipe had a connection at the top of the dam converting to the downward slope it had pulled apartAt this time we removed the headwall, top section of pipe with concrete collar and all pipe going over the back of the dam(Prior to this we had pumped down the pond water for days or so, as to make sure the water wouldn't impede our work.) As we were digging out the wet dirt from the pipe bed we found a section of old rusty culvert pipe that was used as the original overflow pipe 30­years ago(I can only guess.)We dug down to the old pipes bed to remove loose and wet dirt around it alsoWe then compacted back in good dry dirt all the way up to the top of the dam and down the back side in order to give us a bearing to dig thru to lay the new pipeUpon installing new pipe and securing the slip joint connections with screws we reinstalled the anti-slip collar and headwallWe regraded the disturbed area and seeded for grassAgain, all of this at no charge to Mr [redacted] This would have been around that this last repair took placeWe thought it was a done dealNow it is leaking againWe are at our wits end on what was going onI stopped back out to see and sure enough it is leaking along the outside of the pipe at the bottom of the slopeWe found that water was flowing in around the headwall and to the outlet areaIf the anti-slip collar has failed or the water is so much that over time it has soaked down below the collar, I don't knowThe owner has admitted to the pond being plagued with muskrats over the years evident with indentations along the dam face, numerous chipmunk holes into the top of the dam and many large mature trees on the back side of this damAll of the above items can be detrimental and in their own rights cause dam failuresThis is a very old dam and who knows if it was ever compacted correctly when it was builtIt is factual that the above mentioned problems have not been corrected over the years to maintain the dam properlyIt is our contention we have exerted in good faith our willingness to stand behind our work, but we can only warranty an item so longWe have expanded more labor, machines, and materials with no additional charge to Mr [redacted] than the cost of the original repairWe cannot continue to repair, at no cost, property that has been plagued with several other obvious problems any longerWe feel it would be best at this time for Mr [redacted] to look to another company to help him with this matter.Enclosed are pictures of the chipmunk holes that will let rain water perk down into the damI could not take a picture of the hole at the base of the headwall due to the water level being up above it

In regard to Mr. [redacted] pond problem. I will explain to the best of my recollection the events that took place. This saga began about 12-15 years ago, which was before I got involved. We had contracted with Mr. [redacted] to replace his pond overflow pipe. The old pipe was removed and new plastic...

pipe was installed along with a concrete headwall. After this I remember sending a crew out to raise the headwall up a couple of inches. (It had settled due to the soft dirt on the inside of the dam.) This was at no charge to Mr. [redacted]. A year or so later we returned (Same crew) to find water flowing around the outside of the pipe. Our thinking was the pipe needed an anti-seep collar around the pipe about 6' to 8' back from the headwall. We dug an 18" wide void around both sides and under and over the pipe extending out away from the pipe into original ground. Poured concrete around the pipe creating a collar to stop the flow of water. In good faith we thought we had it fixed. This was no charge to Mr. [redacted]. A year or so later we were called back out again. We found once again that the water was running along the outside of the pipe and down at the outlet end in the stream bed. We started excavating dirt from the lower end along the pipe. After going up the back side of the dam (About 25') we found that where the pipe had a connection at the top of the dam converting to the downward slope it had pulled apart. At this time we removed the headwall, top section of pipe with concrete collar and all pipe going over the back of the dam. (Prior to this we had pumped down the pond water for 2 days or so, as to make sure the water wouldn't impede our work.) As we were digging out the wet dirt from the pipe bed we found a section of old rusty culvert pipe that was used as the original overflow pipe 30­40 years ago. (I can only guess.)We dug down to the old pipes bed to remove loose and wet dirt around it also. We then compacted back in good dry dirt all the way up to the top of the dam and down the back side in order to give us a bearing to dig thru to lay the new pipe. Upon installing new pipe and securing the slip joint connections with screws we reinstalled the anti-slip collar and headwall. We regraded the disturbed area and seeded for grass. Again, all of this at no charge to Mr. [redacted]. This would have been around 2005 that this last repair took place. We thought it was a done deal. Now 2015 it is leaking again. We are at our wits end on what was going on. I stopped back out to see and sure enough it is leaking along the outside of the pipe at the bottom of the slope. We found that water was flowing in around the headwall and to the outlet area. If the anti-slip collar has failed or the water is so much that over time it has soaked down below the collar, I don't know. The owner has admitted to the pond being plagued with muskrats over the years evident with indentations along the dam face, numerous chipmunk holes into the top of the dam and many large mature trees on the back side of this dam. All of the above items can be detrimental and in their own rights cause dam failures. This is a very old dam and who knows if it was ever compacted correctly when it was built. It is factual that the above mentioned problems have not been corrected over the years to maintain the dam properly. It is our contention we have exerted in good faith our willingness to stand behind our work, but we can only warranty an item so long. We have expanded more labor, machines, and materials with no additional charge to Mr. [redacted] than the cost of the original repair. We cannot continue to repair, at no cost, property that has been plagued with several other obvious problems any longer. We feel it would be best at this time for Mr. [redacted] to look to another company to help him with this matter.Enclosed are pictures of the chipmunk holes that will let rain water perk down into the dam. I could not take a picture of the hole at the base of the headwall due to the water level being up above it.

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Address: 1875 Hudson Avenue, Rochester, New York, United States, 14617

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