Banner Health appreciates that you paid the balance of your Emergency Department visit bill in a timely manner. Please note, financial adjustment reductions totalling $572.10 were applied to your Emergency Department visit bill, which left a balance of $430.00, of which you paid. Thank you for your payment. As previously explained, you incurred a separate bill for your ambulance transportation to the Emergency Department. A financial reduction of $874.38 was applied to the ambulance bill, leaving a balance of $659.62, which is your responsibility. Since services were rendered to you by the ambulance service and the emergency department, both bills are accurate. To financially assist you, reductions were applied to both of your accounts. No further adjustments will be forthcoming and Banner considers this matter closed.
Thank you for the information regards the above concerns. Because this is a billing issue, please reach out to [redacted] . Carol P[redacted] handles all billing concerns for Banner Health Western Region which includes North Colorado Medical Center.Thank you[redacted]...
A review of your medical record resulted in determining the reason for the two bills for medical services. You were billed $1,002.10 for your Emergency Department (ED) visit on 02.15.2015. A financial adjustment of $571.20 was applied to your account. You paid $430.00 at the time of discharge....
The remaining balance of $.90 was written off. Therefore, the ED bill was cleared as paid in full. In addition, at the request of the [redacted] Police Department, you were transported by ambulance from a law enforcement facility to North Colorado Medical Center (NCMC) on 02.15.2015. You were billed $1,534.00 for the ambulance transport. A financial adjustment of $874.38 was processed on the account, leaving the patient responsibility of $659.62. The financial representative, who you paid upon discharge from the ED, only has access to your ED visit. She would not have known about the ambulance bill. The reason for the ambulance transport and the ED visit with medical services is explained below. Your records indicate that the [redacted] Police Department requested emergency medical services (EMS) at the law enforcement facility due to medical concerns related to episodes involving consciousness and nausea. When the EMS staff and ambulance responded, appropriate pharmaceuticals and medical treatment were provided to you for nausea and you were transported to NCMC. A charge (stated above) was assessed for these services. You mentioned in your letter that you received only water and no one gave you intravenous (IV) fluids, even though you were dehydrated. It is important to note that when a patient who is dehydrated is able to drink water, an IV is not started. This appropriate medical protocol also relieves you of the additional IV fluid and administration charges that would be incurred. You stayed in the ED until you were clinically able to leave. I apologize for the confusion regarding the two bills. I hope this information clarifies this for you. There will be no further adjustments made to your accounts since appropriate services were rendered to you to ensure your safety and well-being. Sincerely, Karen E[redacted] Patient Relations Program Manager North Colorado Medical Center
Good morning,Attached is the response from our Patient Financial Team. Please let us know if additional information is required.Denise B[redacted]Banner Health Patient Financial Services Post Office Box 18 Phoenix, AZ 85001-9932 [redacted]...
[redacted] June 22, 2017 Revdex.com 8020 S. Country Road, Ste 100 Fort Collins, CO 80528 Re: Patient: [redacted]Complaint No: [redacted]Banner Facility: North Colorado Medical CenterAccount Nos.: [redacted]Balance Due: $0.00Dear Sir or Madam: We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at North Colorado Medical Center under account number [redacted] with a date of service of August 1, 2015. There are total charges on this account in the amount of $2396.00. An internal review of the account has confirmed that charges are in line with the treatment received. The charges on the account were consistent for a personal with or without insurance. The required patient portion on the account was the patient deductible as dictated by the contract between Ms. [redacted] and her medical insurance provider. Further, Banner Health's internal review has confirmed that no additional billing statement after payment was received in August 2015. It should be noted that emergency room physicians bill separately from Banner Health's billing for facility charges. We apologize for any frustration experienced by Ms. [redacted]. Thank you for your consideration in this matter. lease feel free to contact us with any questions or concerns. Sincerely, Anna Marie R[redacted], Mgr. Patient Financial Services [redacted]
I sent this on to our billing department. Below is their response to the outlined concern.Patient received a series of three letters from [redacted]1st letter: 10/20/20162nd...
letter: 11/28/20163rd letter: 01/03/2017There was no response from the patient the account was returned to us on 01/30/2017 and went to collections on 2/10/2017.Patient made a payment of $836.60 to Professional Finance Company and the payment posted on 02/28/2017.The balance is now zero.The address in MS4 is as shown on the Itemized statement.
Complaint: [redacted]
I am rejecting this response because: I never received those letters from [redacted] or ever heard of them. I also did not make a payment of over $800. I have paid this in full with interest and it was $83.87. Obviously there is errors within the billing system since it is showing the wrong information.
Regards,
[redacted]
Banner Health appreciates that you paid the balance of your Emergency Department visit bill in a timely manner. Please note, financial adjustment reductions totalling $572.10 were applied to your Emergency Department visit bill, which left a balance of $430.00, of which you paid. Thank you for your payment. As previously explained, you incurred a separate bill for your ambulance transportation to the Emergency Department. A financial reduction of $874.38 was applied to the ambulance bill, leaving a balance of $659.62, which is your responsibility. Since services were rendered to you by the ambulance service and the emergency department, both bills are accurate. To financially assist you, reductions were applied to both of your accounts. No further adjustments will be forthcoming and Banner considers this matter closed.
Thank you for the information regards the above concerns. Because this is a billing issue, please reach out to [redacted] . Carol P[redacted] handles all billing concerns for Banner Health Western Region which includes North Colorado Medical Center.Thank you[redacted]...
[redacted] office
A review of your medical record resulted in determining the reason for the two bills for medical services. You were billed $1,002.10 for your Emergency Department (ED) visit on 02.15.2015. A financial adjustment of $571.20 was applied to your account. You paid $430.00 at the time of discharge....
The remaining balance of $.90 was written off. Therefore, the ED bill was cleared as paid in full. In addition, at the request of the [redacted] Police Department, you were transported by ambulance from a law enforcement facility to North Colorado Medical Center (NCMC) on 02.15.2015. You were billed $1,534.00 for the ambulance transport. A financial adjustment of $874.38 was processed on the account, leaving the patient responsibility of $659.62. The financial representative, who you paid upon discharge from the ED, only has access to your ED visit. She would not have known about the ambulance bill. The reason for the ambulance transport and the ED visit with medical services is explained below. Your records indicate that the [redacted] Police Department requested emergency medical services (EMS) at the law enforcement facility due to medical concerns related to episodes involving consciousness and nausea. When the EMS staff and ambulance responded, appropriate pharmaceuticals and medical treatment were provided to you for nausea and you were transported to NCMC. A charge (stated above) was assessed for these services. You mentioned in your letter that you received only water and no one gave you intravenous (IV) fluids, even though you were dehydrated. It is important to note that when a patient who is dehydrated is able to drink water, an IV is not started. This appropriate medical protocol also relieves you of the additional IV fluid and administration charges that would be incurred. You stayed in the ED until you were clinically able to leave. I apologize for the confusion regarding the two bills. I hope this information clarifies this for you. There will be no further adjustments made to your accounts since appropriate services were rendered to you to ensure your safety and well-being. Sincerely, Karen E[redacted] Patient Relations Program Manager North Colorado Medical Center
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,Attached is the response from our Patient Financial Team. Please let us know if additional information is required.Denise B[redacted]Banner Health Patient Financial Services Post Office Box 18 Phoenix, AZ 85001-9932 [redacted]...
[redacted] June 22, 2017 Revdex.com 8020 S. Country Road, Ste 100 Fort Collins, CO 80528 Re: Patient: [redacted]Complaint No: [redacted]Banner Facility: North Colorado Medical CenterAccount Nos.: [redacted]Balance Due: $0.00Dear Sir or Madam: We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at North Colorado Medical Center under account number [redacted] with a date of service of August 1, 2015. There are total charges on this account in the amount of $2396.00. An internal review of the account has confirmed that charges are in line with the treatment received. The charges on the account were consistent for a personal with or without insurance. The required patient portion on the account was the patient deductible as dictated by the contract between Ms. [redacted] and her medical insurance provider. Further, Banner Health's internal review has confirmed that no additional billing statement after payment was received in August 2015. It should be noted that emergency room physicians bill separately from Banner Health's billing for facility charges. We apologize for any frustration experienced by Ms. [redacted]. Thank you for your consideration in this matter. lease feel free to contact us with any questions or concerns. Sincerely, Anna Marie R[redacted], Mgr. Patient Financial Services [redacted]
I sent this on to our billing department. Below is their response to the outlined concern.Patient received a series of three letters from [redacted]1st letter: 10/20/20162nd...
letter: 11/28/20163rd letter: 01/03/2017There was no response from the patient the account was returned to us on 01/30/2017 and went to collections on 2/10/2017.Patient made a payment of $836.60 to Professional Finance Company and the payment posted on 02/28/2017.The balance is now zero.The address in MS4 is as shown on the Itemized statement.
Complaint: [redacted]
I am rejecting this response because: I never received those letters from [redacted] or ever heard of them. I also did not make a payment of over $800. I have paid this in full with interest and it was $83.87. Obviously there is errors within the billing system since it is showing the wrong information.
Regards,
[redacted]