North Country Stoves

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Contact Name and Title: [redacted] ***/Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @crossroadsjoplin.com Responses in order of concerns: 1) Warranty coverage for additional 30K miles that was already covered by DodgeDodge does have a powertrain warranty to years or 100K miles on odometerThe time would expire on 8-1-or 100K miles, whichever comes first, but only covers the powertrain, which the purchased service contract covers until 9-28-or until 109,on the odometer, whichever comes firstIn addition to powertrain, which this coverage extendsIt covers components of steering, electrical systems, front and rear suspension, brake system, fuel system, air conditioning, and interior and exterior latches, hinges, handles and shift levelAll of these additional coverages are included in the Dodge powertrain coverageIn the electrical coverage alone, the wiring harnesses to the engine and dash can be very expensive, not to mention all of the power options 2) He states the cost an additional $5000, when in actuality it was an additional $ 3) He was offered different packages and also shown what the payment would be with no additional coverages and chose a package with gap and a service contract 4) We would be glad to cancel his service contract and send the money to his financial institution, since they actually paid upfront for the additional coverageWe need a cancelation form signed and can fax, email or conventional mail the cancelation form to Mr [redacted] if that is more convenient that coming to the dealership Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/11) */ That would be fine ,if he could mail it to me all would be ok ,thank you Final Consumer Response / [redacted] (3000, 9, 2015/12/16) */ That would be fine,if they could mail it to me so I can sign it all would be ok Final Business Response / [redacted] (4000, 11, 2015/12/21) */ Forms are being mailed to Mr [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/03/30) */ This Escalade purchased by the [redacted] was purchased in early July of from CrossroadsPrior to purchase the vehicle passed safety inspections in both New York and Missouri within [redacted] miles of when the [redacted] 's purchased itSo, in NO way was it unsafe at the time of purchaseThis can be verified through [redacted] which was made available to the [redacted] at time of purchase In regards to Mrs [redacted] attempted phone calls, I was out of the office the week of 3/When I returned to the office on Monday 3/27, I did attempt to get in touch with the [redacted] to help solve this matterIn my absence, Mrs [redacted] did schedule an appointment with our service department for the 24thHowever, she didn't make it in at 2:and told our service director, [redacted] whom had called and left a message after a no show or call on the appointmentMrs [redacted] called back around 3:and stated that she wouldn't be making it in that nobody confirmed the appointment I did get the chance to speak with Mr [redacted] for over minutes the week prior in efforts to come to a resolutionDuring the call that's recorded I asked times how Crossroads could help out, what he needed help with, and asked if he wanted to come down along with providing information on factory warranty, I car certified dealer etcI also had my service manager present and a sales-manger [redacted] explained to me about the car accident that his wife had going mph and she only rubbed a poleSomehow this rubbing caused a list of damages including, broken upper and lower control arm, broken wheel, front bumper damage, broken stabilizer, damaged front quarter and driver side panel, etcThe total of the damages was over $ [redacted] Nothing about an $ [redacted] repair bill equates to a minor car accident I have spoken to Mrs [redacted] on the phone a few times and exchanged emails several timesI have explained to her my call with Mr [redacted] and its facts that went on and it was nothing like she typed in the Revdex.com complaintI don't understand how they put new brakes on the vehicle months before the accident and nothing was ever mentioned about such likely hood of rust to this degree or even when the vehicle was wrecked in October I have offered to give the [redacted] fair market value for their Escalade in order to trade them into a vehicle more to their likingBy doing this I'm taking a large risk because I will now have a to attempt to resell the Escalade that will have a branded [redacted] including an accident that apparently caused over $ [redacted] worth of damage Again, we'd like to try to help the [redacted] out, but Crossroads in no way mislead or misrepresented anything to the [redacted] Refunding the purchase amount is simply out of the question since the car is now months older, has more miles, most importantly has been involved in an accident and sat at a body shop per Mr [redacted] for months We are (Crossroads and [redacted] ) trying to get together this weekend and are in contact with them by phone and email to possible trade them out of the current vehicleAgain, Crossroads is trying to help the [redacted] out and our goal is to have a happy customerCrossroads will go above and beyond to help our customers outPlease close the case Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/09/29) */ Crossroads Chevrolet Cadillac did not and has pulled Mr [redacted] creditWe have an outside service that we have pull credit for usSo if we would have pulled it, it wouldn't have shown up Crossroads Chevrolet That being said we do work a another service, [redacted] , that does do a "soft" pull on customersThis isn't done through Crossroads, and the scores and credit bureau are not provided to usCrossroads does not have Mr [redacted] social security number in order to pull his credit Mr [redacted] was informed all of this from members of Crossroads staff and a member of the vehicle exchange team We have no record of his credit on file and if he could provide proof that we did in fact run his credit we could investigate furtherWe would be glad to find a resolution with Mr***, however Crossroads simply didn't do what is being claimed in this complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I would like to thank Crossroads Chevrolet Cadillac LLC (hereinafter referred to as CCC) for a timely responseI do appreciate it In response to and in answering questions posed by CCC's response dated 9/29/I would like to offer the following: - I did speak to the folks at [redacted] who explained to me that on behalf of and request of CCC they: mine customer data of service drive customers; obtain certain consumer credit information and return that data to CCC so that CCC can use that information to determine a customers' equity position and evaluate sales opportunity [redacted] explained that a key benefit they offer dealers such as CCC, is that they can obtain this information deliver it back to the dealer without a Social Security number or date of birthTo that end, since they perform this service for CCC and not themselves, that's why the credit inquiry is listed as CCC Again, they explained that any questions regarding the inquiry should be directed to CCCAs a consumer I'm caught in a finger pointing gameThis is why I reached out to the Revdex.comAt the very least this business is sharing personal and private information with a third party in order for a consumer credit report to be obtained The bottom line is, no matter what entity technically made the inquiry, is that my consumer credit file was obtained in connection with a routine vehicle repair at CCCThey should take responsibility for that and provide answers to the questions as stated in the original complaint Last, I do have copy of my credit report showing an inquiry by CCCI offered to provide that to them in my original conversation with themI am more than willing to provide that however I am unable to upload it to this responseIf someone can provide me information as to how to provide that to them, I'll make it happenAlso, for convince sake, if CCC can define what they consider "proof" of the inquiryThat'll avoid future back and fourth In an effort to resolve this and eliminate the finger pointing, maybe myself, the Revdex.com, CCC and [redacted] can schedule a conference call to discuss? Or maybe CCC can provide me documentation that they have no involvement with what [redacted] does? I'm open to discussion of the issues at hand to obtain a quick and simple resolution to this matter Thanks, [redacted] Final Consumer Response / [redacted] (4200, 13, 2016/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) It appears based on the last response from Crossroads Chevrolet Cadillac LLC that we can never arrive at a resolution In a previous response Crossroads offered to investigate the matter if I provided them with "proof" they obtained my consumer credit informationI have offered to provide that and still offer thatHowever it appears that they are not willing to work with me any further toward reaching to resolve this issue In closing, based upon the asseration by Crossroads that they did not obtain nor did they did provide any party any information to obtain my consumer credit file, I can only assume that they as a company are victims of identity theft and that some other entity is using their company name and address to obtain consumer credit filesI would strongly encourage them to take steps to stop this including reporting it to the applicable investigative authorities I came forward with an honest and willing intention to resolve thisIt is unfortunate that Crossroads does not feel the same Final Business Response / [redacted] (4000, 11, 2016/09/30) */ Crossroads Chevrolet Cadillac did not pull Mr [redacted] Credit and we don't have his social security number to pull his creditA 3rd party company compared his name and address with Experian credit bureauSame as all Credit card companies do and use for pre-approval offers they send out to consumersWe have not pulled Mr [redacted] credit and with our first response, if we actually did pull his credit it would not show an inquiry from Crossroads but would appear as [redacted] not Crossroads, we mistaken that in our first responseSorry! I'm sorry that Mr [redacted] does not understand thatWe even got him on the phone with [redacted] who does the VE program and he spoke with [redacted] the manager who informed Mr [redacted] of the sameAt the end of the day his credit was never pulledIf he looked at his credit file he would probably see the same thing from credit card companies over the yearsCrossroads is sorry for the inconvenience, however Crossroads never pulled Mr [redacted] CreditPlease Close the case

Initial Business Response / [redacted] (1000, 5, 2016/07/05) */ [redacted] did come in and co-sign with her daughter [redacted] on June 28, [redacted] filled out and signed a credit application and gave [redacted] the wrong social security numberWe did the car deal based off the credit information we obtainedBoth [redacted] and [redacted] signed a spot delivery agreement stating Crossroads Chevrolet is delivering the car based off the information obtained and the car deal isn't approvedIt if stated for the customer to agree to provide the lending institute any and all documents required to finance the vehicleWhen [redacted] finance department send over the credit application to the lender a red flag goes up ad credit alerts/fraudA message came up wrong social security numberSo the lender asked for a copy of the social security card for proofWhen management contacts [redacted] she stated she gives out the wrong social all the time and states she is forgetfulWhen [redacted] get the correct social security number and submits it to the lender we find a drastic difference in credit history and credit scoreNow after two days the deal can't get approved based off credit and credit only [redacted] asked for the vehicle to be returned and it was on June 2, We had written on the corner of the windshield not for saleAs for the windows Crossroads never had them downThe vehicle went from being traded in and sat in same spot for hours with keys looked up in sales officeWe are sorry for the inability to not get the vehicle financed, but based off the two different files and credit scores from the information [redacted] gave us with the wrong social security number this isn't [redacted] faultWe try hard and do our best to achieve the goals of our customersAt this time we can't get the deal approved based off the information we received from the customers credit file and with the lendersAgain sorry for any inconvenience that has occurredWe worked the car deal with the information as fast as we couldThis transaction took less than hoursPlease close this caseThanks, [redacted] Management Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I let them know if the SS number was wrong tell me, & I'll give the other number, they said it was fine & was my numberThere was cat litter in trunk of car, & wet from rain inside trade in car.My daughters car has sold wrote it too, have picture it tooIt was not June 2, we did the deal June The guy who told us to bring car back, kept saying he's not in the bubble, & told guy who sold us the car leave, this was none of his businessThe guy who sold my daughter the car said it was the right SS number when asked him 2x if it was, he said yesSo if the number wasn't right, when asked should of told meThey didn't ask to see our SS cards either when we had them on our person just in case they needed it tooSalesman knew this tooThe guy who had us come in, was very rude also, talked to us like we were kids, kept saying not in bubble when asked what was going onJust kept saying I gave wrong SS numberWas saying it's the banks faultI always tell people if the first numbers are not right tell me I'll give the others, or look at my SS cardStill no signing of anything when brought car backWe don't know who we were going to pay payments too eitherThe trade in car was there from Tues the of June, that's more than 72hrs, that's daysThey need to tell the truth, & stop lying about stuff, they can't even get dates right either Final Business Response / [redacted] (4000, 9, 2016/07/06) */ Sorry it was a typoMeant July not June July is when the vehicle was returnedThe customers knew within hours of working the transaction that the vehicle wasn't going to be financed based off creditAlso the reason you have no paperwork showing the lender is it was never finalized with oneThat's why you signed a spot delivery agreement stating the vehicle isn't financed and the terms of the agreementThe writing we put on the window is for us as a team to determine if we are retailing it or wholesaling the unitThe vehicle was marked but never left our lotIt was a wholesale piece we got a bid onWe have cameras to back this upThe hours is from when we notified the customer we couldn't get the deal financed from the 28thThose days management was in contact with [redacted] The financing is based off credit from the actual social security number of [redacted] don't know peoples social security number or know if it's right or notHow are we to know if the first or any of the numbers are accurate???? It's not possible for us to know thatWe would never tell any customer its okay to give wrong social security numberAgain we are sorry we wasn't able to secure financing we would have loved to but it's up to lenders not [redacted] If needed we would do a complementary wash on vac on the car if that helps out in any wayIf not again we are sorry for any inconvenience and hope this matter is closed

Initial Business Response / [redacted] (1000, 10, 2016/12/08) */ Crossroads Chevrolet Cadillac in NO way is trying to deceive anyone or advertise with this mailerWe do apologize for the [redacted] family's confusion, but the flier does state multiple times that if you match prize boxes you have won ONE of the possible prizes and you MUST bring in your key and activation code to determine what you've won On page 7, it's mentioned twiceOnce, that matching gift boxes means you have won ONE of the available prizes, then again in the disclaimer it says again that you must bring mailer in to the dealership and compare it to the prize board to determine and claim your prizeThen on the back page, the mailer again states "If you are a winner, come to the dealership during event hours to see what you have wonHave your activation code ready!" Crossroads has used this mail piece before and each time the grand prize has been mailed outWe've given several prizes from a new Honda ATV to $in lottery tickets to $prizes down to $lottery ticketsOur intention again, is not to deceive the public in the leastWe run a fair and honest business and will continue to do soCrossroads can't be held responsible for a customer assuming that they've won one prize, when it turns out they've won another Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not just our confusionI showed the flier to a person with a Master's degree and they specifically said this is advertisingAnother friend was screaming with excitement for our family because they were also lead to believe that we had won a 25,dollar cash boxI asked both of those people to look over the whole flyer to see if we were missing any information as to why we wouldn't be the Grand prize winnersThey couldn't find anythingI even read the fine print on the back and it just explained that it's a in 40,chance to win a grand prize but nothing again CLEARLY stating to come and match the activation code BEFORE you can win that specific prizeWhy would you have someone scratch off a specific box that says 25,cash box which is the three in a row if that is not what is intended to give the person? It doesn't make ANY sense ....if you all do not want people to think they have won a Grand prize then just put a three in a row "WINNER sign and Come and see your prize." That way they do not come to your company thinking one thing and receiving anotherThere are many ways this flyer could be changed as to not lead someone in a directionWhy are you not open to changing ANY of the flyer with the knowledge that it has really offended someone? All it says on the flyer is "Match any three and you have WON." But people are going to think that they have WON what was scratched off So my question restated is why have someone match a XXXXX gift box three times if that is NOT what they are going to win? The ways you all have it stated on the flyer says to call in with the activation code first because that's what I didOn the phone, they tell you that you are activated and to come claim your prizeThe lady on the phone also said that she couldn't tell me what I had won but that I had to come in person to find out.....still setting up people for suspense that it's a really great prize.....I wouldn't not have driven to minutes in cold weather to pick up a lottery ticketCan you copy and paste for me on the flyer where it said to come and compare it to the display board? My whole family and other people did not get that idea at all from the flyerI would like a picture of that part of the flyer, not a quoted version of itI don't think my request to change your flyer is unreasonableIt would have been nice to ask for the cash box that I thought we are going to pick upI am just asking that you all could have integrity in your flyer Final Consumer Response / [redacted] (4200, 18, 2016/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is repeating what was already said in the first responseWe are just stating the same views back and forth to each otherIs there any way to find a solution for this issue? I would request that you DO not have people scratch off places that say 25,dollar cash box if that is not what they are going to winYou said in your response that matching prize boxes do not correlate with what people win and my question is WHY would you do that.....it's confusing the public and setting up people like my family for a huge disappointment.....my husband has always wanted a truck and up this point we have not had enough income to purchase one, so it's very disturbing to get a piece of mail offering a Grand prize cash box or truck and not to receive that as a prizeIn the list that you stated of what you have given away, there is no truck or 25,dollar cash box listedI don't see any attachment that you took a picture of your flyer and posted it on the conversationI read over the flyer multiple times and had several people read it over.....the public is not getting the impression that you are stating and I need to see a picture of the actual flyer in the spots that you are sending quotes Final Business Response / [redacted] (4000, 15, 2016/12/12) */ On page 7, it's mentioned twiceOnce, that matching gift boxes means you have won ONE of the available prizesAlso again in the disclaimer it says again that you must bring mailer in to the dealership and compare it to the prize board to determine and claim your prizeIn it goes on to explain matching gift boxes do NOT correspond with prize won, only that it is a winner of some prizeI've attached a copy of this and underlined what we feel best describes this On the very back page, new the top left in big letters it states "If you are a winner, come to the dealership during event hours to see what you have wonHave your activation code ready!" Crossroads has used this mail piece before and each time the grand prize has been mailed outWe do have a major prize winner each time as wellWe've given several prizes from a new Honda ATV to $in lottery tickets to $prizes down to $lottery tickets Our ad agency makes sure these mailers are approved from an advertising integrity point well before they are ever mailed out

Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @CROSSROADSJOPLIN.COM Mr ***, We would like to set up a specific time when you can bring the vehicle down and let us try to resolve this situation Please contact me directlyMy name is [redacted] and our phone number is XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting to see what they will or won't do Final Business Response / [redacted] (4000, 9, 2016/09/14) */ We try our best to satisfy our customersWe have asked for the customer to set up an appointment so we can go over the issuesI think we showed we will help our customers by fixing an issues after the purchaseNow a vehicle with 90k miles isn't going to be perfectNo vehicle is.Please call [redacted] or [redacted] at XXX-XXX-XXXX to set up an appointment to cover any issuesWe will do our best to help our customers within reasonThis is our second attempt to reach the customer through the Revdex.com along with phone calls with no attempt to come in