MrD*** approached me to work on his GMC Topkick, (ton
service truck,equipped with lube rack air compressor fueling station etcused to service his rental equipment)with a complaint,as noted, of intermittent dying and low coolant light on.I told him that there would be a diagnosis fee of $and we would touch base and go from thereMrD*** dropped his vehicle prior to the opening of business, as noted.It was discovered that the water pump was leaking.It was also noted that there were no codes present, which may have indicated a reason for the complaint of dying.MrD*** was notified of this in PERSON when he stopped by the shop.He mentioned at that time that the unit would heat up under a hard pull and when asked, he saids that he could not hear the fan engage, indicating an issue with the fan clutch.At that time,it was suggested to MrD***, that since the hood and fenders and related items had to be removed to access and replace water pump and fan clutch,that there would be NO MORE labor incurred to replace the crankshaft and camshaft sensors, that MAY be the cause of his dying complaint, as well as to replace the belt,tensioner and idlers.MrD*** agreed and this was in
PERSON and not by phone When MrD*** came to pick up his truck,he informed me that he didn't have all of the money, but could give me $then and have the rest by the end of the following week.After much discussion, I reluctantly agreed.At no time was there mention or discussion of unauthorized work being performed That being said, on Tuesday July 5th,as I was returning from lunch, I was confronted by a young man identifying himself as MrD***'s son.He immedediatly accused me of doing work on his father's truck that was not authorized and that I needed negotiate the price.I calmly explained that nothing was done to his father's truck that he did not know about and personally authorize and if there was an issue, it should have been discussed at the time the vehicle was picked up.His tone rachetted up with him finally calling me an "f...ing swindler" and left On Monday July 11th,I received MrD***'s check back in the mail marked NON-SUFFICIENT FUNDS, dated bay the bank July 6th.Upon receiving the check back, I contacted MrD*** by telephone,the conversation was civil and MrD*** assured me that I would have the money by the end of the week.On Friday July 15th, I contacted the Bad check division of the District Attorney's office about submitting MrD***'s chewck for collections, as he never made any attempt to cover the checkI was told that it had to be returned twice by the bank, prior to submitting to DA for collections I received MrD***'s check back yet again, this time marked Payment stopped, I then submitted to the DA's office.The DA returned the check, along with a letter stating that they would not pursue collection,citing an"unanswered complaint filed with the Better Bussines Bureau" In closing, I would like to mention that MrD*** stopped by the shop on a daily basis while his truck was here for repairs.He was informed in person of costs and ok'd them, insistingon "Only the best partsSincerely,
M*** ***
We are in receipt of your letter dated September 3, 2014. We have reviewed such letter and the attached statements of the complainant included therein. First, please be advised that we are a law firm representing clients to whom debts are owed. We represent our clients within the boundaries of the law and within the boundaries of the [redacted] Rules of Professional Conduct at all times. I reviewed the specific statements of the complainant as well as the record of our interactions with the complainant. l must disagree with her statements. Again, we have simply represented our clients within the boundaries of the law and professional rules in attempting to obtain the repayment of a debt. Our contact with her has always been professional and has never been threatening nor cruel in any manner. The complainant, through numerous contacts with our office, simply does not wish to satisfy the valid debt of our client. We regret the fact that the complainant felt the need to contact the Revdex.com with regard to this matter, but again, our contact with her has at all times been done in a thoroughly professional manner within the boundaries of the law.
Thank you for your attention to this matter. Should you have any additional questions, I am also available at [redacted].
Please see the attached
MrD*** approached me to work on his GMC Topkick, (ton
service truck,equipped with lube rack air compressor fueling station etcused to service his rental equipment)with a complaint,as noted, of intermittent dying and low coolant light on.I told him that there would be a diagnosis fee of $and we would touch base and go from thereMrD*** dropped his vehicle prior to the opening of business, as noted.It was discovered that the water pump was leaking.It was also noted that there were no codes present, which may have indicated a reason for the complaint of dying.MrD*** was notified of this in PERSON when he stopped by the shop.He mentioned at that time that the unit would heat up under a hard pull and when asked, he saids that he could not hear the fan engage, indicating an issue with the fan clutch.At that time,it was suggested to MrD***, that since the hood and fenders and related items had to be removed to access and replace water pump and fan clutch,that there would be NO MORE labor incurred to replace the crankshaft and camshaft sensors, that MAY be the cause of his dying complaint, as well as to replace the belt,tensioner and idlers.MrD*** agreed and this was in
PERSON and not by phone When MrD*** came to pick up his truck,he informed me that he didn't have all of the money, but could give me $then and have the rest by the end of the following week.After much discussion, I reluctantly agreed.At no time was there mention or discussion of unauthorized work being performed That being said, on Tuesday July 5th,as I was returning from lunch, I was confronted by a young man identifying himself as MrD***'s son.He immedediatly accused me of doing work on his father's truck that was not authorized and that I needed negotiate the price.I calmly explained that nothing was done to his father's truck that he did not know about and personally authorize and if there was an issue, it should have been discussed at the time the vehicle was picked up.His tone rachetted up with him finally calling me an "f...ing swindler" and left On Monday July 11th,I received MrD***'s check back in the mail marked NON-SUFFICIENT FUNDS, dated bay the bank July 6th.Upon receiving the check back, I contacted MrD*** by telephone,the conversation was civil and MrD*** assured me that I would have the money by the end of the week.On Friday July 15th, I contacted the Bad check division of the District Attorney's office about submitting MrD***'s chewck for collections, as he never made any attempt to cover the checkI was told that it had to be returned twice by the bank, prior to submitting to DA for collections I received MrD***'s check back yet again, this time marked Payment stopped, I then submitted to the DA's office.The DA returned the check, along with a letter stating that they would not pursue collection,citing an"unanswered complaint filed with the Better Bussines Bureau" In closing, I would like to mention that MrD*** stopped by the shop on a daily basis while his truck was here for repairs.He was informed in person of costs and ok'd them, insistingon "Only the best partsSincerely,
M*** ***
HUFFMAN, ISAAC & KLYM, LLC
September 11, 2014
[redacted]
Revdex.com
2800 Euclid Ave., 4th Floor
Cleveland, Ohio 44115-2408
Re: Complaint ID...
#[redacted]
Dear [redacted]:
We are in receipt of your letter dated September 3, 2014. We have reviewed such letter and the attached statements of the complainant included therein. First, please be advised that we are a law firm representing clients to whom debts are owed. We represent our clients within the boundaries of the law and within the boundaries of the [redacted] Rules of Professional Conduct at all times. I reviewed the specific statements of the complainant as well as the record of our interactions with the complainant. l must disagree with her statements. Again, we have simply represented our clients within the boundaries of the law and professional rules in attempting to obtain the repayment of a debt. Our contact with her has always been professional and has never been threatening nor cruel in any manner. The complainant, through numerous contacts with our office, simply does not wish to satisfy the valid debt of our client. We regret the fact that the complainant felt the need to contact the Revdex.com with regard to this matter, but again, our contact with her has at all times been done in a thoroughly professional manner within the boundaries of the law.
Thank you for your attention to this matter. Should you have any additional questions, I am also available at [redacted].
Very truly yours,
Huffman, Isaac & Klym, LLC
By [redacted]
Please see the attached.