North County Village

Initial Business Response /* (1000, 16, 2015/08/10) */
Mr. [redacted] applied for a loan through [redacted] of which we refer our clients to when they need financial assistance. This is the only affiliation we have with [redacted] They work with the client on their own.
As...

Mr. [redacted] stated "He pushed to get this done and now we have to pay and wait"; this statement in very misleading and incorrect. I did not hear from Mr. [redacted] until he was approved and [redacted] the loan officer needed an invoice.
To make the statement that "the first payment will be due before the product is installed" may or may not be true. I do not have right to those details.
Had Mr. [redacted] read the agreement that he signed, he would have found and should have realized that no guarantees are made as to a delivery date. Calling in utility locates is normal. You have to have a place available to put a storm shelter, knowing where they are is critical before installing the shelter.
Mr. [redacted] was told from the beginning that a delivery date could NOT be set until the time got closer and that we would be installing his shelter when we installed a few more around his location. Shelter orders are encouraged in the off season with preparations being made ahead of time, instead of last minute decision-as in this case which create strain and complications. Rain delay set us back a few weeks. I told him we would be there before the end of August, as I felt we could deliver before then. My crew leaves Tuesday, August 4th for the run his shelter would have been installed with; thus everything would have been delivered as promised. Mr. [redacted] gave quite a few excuses as to why we should put him in front of other customers and install his shelter before theirs. He was also told all that was needed was a [redacted] deposit to get him on the schedule. WE DO NOT REQURE FULL PAYMENT UNTIL SERVICES HAVE BEEN RENDERED. It was the decision of he and the bank to send the check; which doing so does gurantee that when we are ready, the funds are ready and doesn't delay his installation further.
As of today, July 30th his loan has been cancelled and money has been returned to the bank. His responsibilty to his loan has also been forgiven. The bank didn't even charge him any fees.
I want to compliment [redacted] in particular for going the extra mile for this customer.
Mr. [redacted]'s desired resolution of "having the storm shelter installed before the first payment is due" is not only impossible, but irresponsible on his part as well. He was informed from the beginning, and signed paperwork acknowledging the fact that a "rushed installation" was not guaranteed. And as stated previously in this email: WE DO NOT REQUIRE FULL PAYMENT, UNTIL SERVICES HAVE BEEN RENDERED, which is outlined in the contract documents that he signed.