Complaint: [redacted] I am rejecting this response because: I do not believe the business portrayed an accurate response. I was mislead to believe the procedure was a simple lunch time procedure with no down time and minimal pain and quick results of 24% loss of body fat. During the procedures I repeatedly cried and screamed out in pain. It was not until during the procedure that I was told of "labor like pain" that was normal. I was also told that I would need to wait up to 12 weeks for results and reducing the pain setting would limit results. I complained of the pain which became increasingly worse during the entirety of the 20 minute procedure, telling the person treating me " It felt like I was being seared with hot irons and I was worried my skin would be removed", "It felt like intense pain, worse that tattoo removal or kidney stones". I left and developed bruising. I took pictured of the bruising and showed pictures that I had no results from the treatment. I called dozens of times & I went in directly to the office to meet with the manager and show her pictures and my lack of results after the 12 week waiting period. The manager was horrified and said she had never heard of welts, bruising or extreme pain and would get back to me. I was told I would be refunded and a check would be mailed to me. I tried to talk to the doctor several times who has refused to meet with me because I filed this complaint. with you. Sincerely, [redacted]
The client/complainant purchased a special event pricing package for SculpSure non-invasive body contouring at our March 23, eventShe made a $deposit to hold pricing on a package including treatment areas treated twice or more weeks apart, a total of pacsThe total price for pacs at the event was $The standard, non-event pricing for this is $per treatment area treated one time, a total of pacsOutside of the event the total would be $14,for pacsCynosure/SculpSure regulates the pricing and if we break contract with them we face financial penaltyShe scheduled her first SculpSure non-invasive body contouring session on 4/5/She paid the remaining $owed on the package that day, prior to treatmentPictures were taken that day, prior to treatment, to use later when we do follow up pictures to monitor progressBefore having SculpSure treatments she filled out a medical questionnaire and signed an informed consent form including the possible side effects including bruising, soreness, and nodulesShe was informed the treatment can be intense yet tolerableThere are repeating second cycles of a cool bursts followed by building heatIt is a deep sensation of heatThe skin remains cool but the fat is heated to permanently destroy fat cellsShe had two areas treated that day and with the client feedback she regulated the intensity of the treatmentOf the five settings SculpSure offers, she tolerated maximum settings in one area and mid-range settings in another areaShe returned to North Creek Medicine & Aesthetics on 4/7/for two more treatmentsShe tolerated the lowest settings on the arms The other area treated that day were mid-range to high settingsShe returned on 4/10/for her last treatments in the first roundShe tolerated mid-range settings at flanks and high settings at upper abdomenOn all visits, she was a pleasure, conversational, and funWe really liked her as a clientShe did great through all three visits and multiple treatmentsAt no point during her SculpSure treatments did the patient ask to cease treatment nor did she display any sort of abresponse to the treatmentOn 6/3/she returned to North Creek Medicine for a microneedling treatmentShe mentioned to the provider during her treatment visit she had bruising on her flanks after her last SculpSure treatment on 4/10/and her feedback about SculpSure was that it was painfulThis was the first time she mentioned itAnother team member spoke with her again days later when she called for a refundWe spoke with the patient multiple times to try and show support and give her the best customer service possibleAt this point in time the patient has refused to come in for follow up photos to assess her treatment outcomeIt is the policy of our clinic to not offer refunds when treatments have already been used I would like to reiterate there were no complaints until months after the treatments were usedThere is no way for us to offer a refund at this time
Complaint: [redacted] I am rejecting this response because: I do not believe the business portrayed an accurate response. I was mislead to believe the procedure was a simple lunch time procedure with no down time and minimal pain and quick results of 24% loss of body fat. During the procedures I repeatedly cried and screamed out in pain. It was not until during the procedure that I was told of "labor like pain" that was normal. I was also told that I would need to wait up to 12 weeks for results and reducing the pain setting would limit results. I complained of the pain which became increasingly worse during the entirety of the 20 minute procedure, telling the person treating me " It felt like I was being seared with hot irons and I was worried my skin would be removed", "It felt like intense pain, worse that tattoo removal or kidney stones". I left and developed bruising. I took pictured of the bruising and showed pictures that I had no results from the treatment. I called dozens of times & I went in directly to the office to meet with the manager and show her pictures and my lack of results after the 12 week waiting period. The manager was horrified and said she had never heard of welts, bruising or extreme pain and would get back to me. I was told I would be refunded and a check would be mailed to me. I tried to talk to the doctor several times who has refused to meet with me because I filed this complaint. with you. Sincerely, [redacted]
The client/complainant purchased a special event pricing package for SculpSure non-invasive body contouring at our March 23, eventShe made a $deposit to hold pricing on a package including treatment areas treated twice or more weeks apart, a total of pacsThe total price for pacs at the event was $The standard, non-event pricing for this is $per treatment area treated one time, a total of pacsOutside of the event the total would be $14,for pacsCynosure/SculpSure regulates the pricing and if we break contract with them we face financial penaltyShe scheduled her first SculpSure non-invasive body contouring session on 4/5/She paid the remaining $owed on the package that day, prior to treatmentPictures were taken that day, prior to treatment, to use later when we do follow up pictures to monitor progressBefore having SculpSure treatments she filled out a medical questionnaire and signed an informed consent form including the possible side effects including bruising, soreness, and nodulesShe was informed the treatment can be intense yet tolerableThere are repeating second cycles of a cool bursts followed by building heatIt is a deep sensation of heatThe skin remains cool but the fat is heated to permanently destroy fat cellsShe had two areas treated that day and with the client feedback she regulated the intensity of the treatmentOf the five settings SculpSure offers, she tolerated maximum settings in one area and mid-range settings in another areaShe returned to North Creek Medicine & Aesthetics on 4/7/for two more treatmentsShe tolerated the lowest settings on the arms The other area treated that day were mid-range to high settingsShe returned on 4/10/for her last treatments in the first roundShe tolerated mid-range settings at flanks and high settings at upper abdomenOn all visits, she was a pleasure, conversational, and funWe really liked her as a clientShe did great through all three visits and multiple treatmentsAt no point during her SculpSure treatments did the patient ask to cease treatment nor did she display any sort of abresponse to the treatmentOn 6/3/she returned to North Creek Medicine for a microneedling treatmentShe mentioned to the provider during her treatment visit she had bruising on her flanks after her last SculpSure treatment on 4/10/and her feedback about SculpSure was that it was painfulThis was the first time she mentioned itAnother team member spoke with her again days later when she called for a refundWe spoke with the patient multiple times to try and show support and give her the best customer service possibleAt this point in time the patient has refused to come in for follow up photos to assess her treatment outcomeIt is the policy of our clinic to not offer refunds when treatments have already been used I would like to reiterate there were no complaints until months after the treatments were usedThere is no way for us to offer a refund at this time