North Dakota Housing LLC

I read through the consumer's complaint, and I have previously talked to both [redacted] and [redacted] ***As of December 1st, we are under new ownership, and we do not have direct access to tenant ledgers prior to December, unless the tenant has an outstanding chargeMr [redacted] had outstanding utility charges for the months of October and November that showed up on his tenant ledger when the new ownership took overUnder this new ownership, it is our policy to inform the tenant of any charges other than their monthly rent chargeWe communicated that to Mr [redacted] in January, when he came in to pay his monthly rentWe agreed with him to put him on a payment plan to pay off the outstanding utility charges I have communicated with Mr [redacted] a couple different times, and at no point has he given to me the impression that we were taking advantage of himHe did question the meter reading with me at one point, and I gave him a copy of December and January's meter readings, which were the only readings that we had access toI would have been more than happy to help him investigate on why his utility bill was higher than he expected With the new ownership/management it is our intention to get our name out there in a positive light, and in no way would we want to leave somebody with the impression that we are unfair and out to take advantage of the out of state workers Please feel free to reach out to me with any questions or concerns, or if you need me to provide you with anything else Sincerely, Kris [redacted] Park Manager-North Dakota Housing

Initial Business Response / [redacted] (1000, 11, 2015/09/23) */ Our company is one of four different landlords in this RV parkBecause our office is the only one that is staffed seven days a week with regular office hours, all mail for the RV park is delivered to our officeWe sort the mailIf the mail is for a tenant of one of the other landlords it is put in a box for that landlordThe landlord picks up the box and distributes it to their tenantsFor security and liability reasons, we only distribute mail to our own tenants Tenants with other landlords often come in to our office to pick up mail and we have to explain to them that they need to get the mail directly from their landlordSometimes the other landlords only pick up the mail from us a couple of times a week and their tenants get impatient because they are waiting for a package or letter The person making this complaint is not one of our tenantsThis complaint did not identify a specific employeeWe do our best to be friendly and explain the mail policy to everyone, but we are often overwhelmed by people insisting that we bend the rules and give them special serviceWe suggest to all tenants that the best way to be able to control their mail is by getting a PO box at the Post Office

I read through the consumer's complaint, and I have previously talked to both [redacted] and [redacted]. As of December 1st, we are under new ownership, and we do not have direct access to tenant ledgers prior to December, unless the tenant has an outstanding charge. Mr. [redacted] had outstanding utility...

charges for the months of October and November that showed up on his tenant ledger when the new ownership took over. Under this new ownership, it is our policy to inform the tenant of any charges other than their normal monthly rent charge. We communicated that to Mr. [redacted] in January, when he came in to pay his monthly rent. We agreed with him to put him on a payment plan to pay off the outstanding utility charges.

I have communicated with Mr. [redacted] a couple different times, and at no point has he given to me the impression that we were taking advantage of him. He did question the meter reading with me at one point, and I gave him a copy of December and January's meter readings, which were the only readings that we had access to. I would have been more than happy to help him investigate on why his utility bill was higher than he expected.

With the new ownership/management it is our intention to get our name out there in a positive light, and in no way would we want to leave somebody with the impression that we are unfair and out to take advantage of the out of state workers.

Please feel free to reach out to me with any questions or concerns, or if you need me to provide you with anything else.

Sincerely,

Kris [redacted]
Park Manager-North Dakota Housing

Initial Business Response /* (1000, 11, 2015/09/23) */
Our company is one of four different landlords in this RV park. Because our office is the only one that is staffed seven days a week with regular office hours, all mail for the RV park is delivered to our office. We sort the mail. If the mail...

is for a tenant of one of the other landlords it is put in a box for that landlord. The landlord picks up the box and distributes it to their tenants. For security and liability reasons, we only distribute mail to our own tenants.
Tenants with other landlords often come in to our office to pick up mail and we have to explain to them that they need to get the mail directly from their landlord. Sometimes the other landlords only pick up the mail from us a couple of times a week and their tenants get impatient because they are waiting for a package or letter.
The person making this complaint is not one of our tenants. This complaint did not identify a specific employee. We do our best to be friendly and explain the mail policy to everyone, but we are often overwhelmed by people insisting that we bend the rules and give them special service. We suggest to all tenants that the best way to be able to control their mail is by getting a PO box at the Post Office.

(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response as there is missing Money off of my account $1400+ with no explanation for why or where it is. But on this same account as where the money went missing from is now a balance due! Mr Kris in fact DID NOT give me the two meter readings I asked for and only provided me with 1 for January to be paid in February. As they claim I owe for back electricity I also asked for those readings as well. But say they cannot get that information. I tried to explain to Kris on January 30th 2016 that there was no possible way to that my electric bill could be that high. As my profession is a master electrician and I tried explaining there was something wrong with the meter and explained how electric works. And his precise words were " well you need to keep and eye on the meter" He not once offered to investigate or have the power company fix or even look at the meter. Nor did he ever discuss doing such. There is a lot of missing money and claims to owing money that is during the same time period. Nothing had been done by the time I had moved out of the park on 2-20-16. I expressed I was not happy to them many times. Including to the lady who ran the front desk. I left the park due to the missing money and the continued pressure to pay for a back bill that they claimed I owed but couldn't provide me with. I should receive my deposit of $300 plus the prorated amount for 9 Days I had left in February. Mr Kris even admits in his response he doesn't have access to any other meter readings prior to December 1 2015. So if They can't accurately provide these records how can they force us to pay a bill they can't prove we owe!