North Dallas Eye Association

According to our records, the customer called our office on June 29, regarding service on their security system Our Customer Service Department provided the phone number (###-###-####) for their chosen vendor, Southeastern Leasing Further, there was no mention of any invoice questions regarding the billed amount of $ With regard to the breakdown of the billing due on July 15, 2015, the invoice date was June 20, At that time, the customer was past due for their June 15, payment inclusive of tax of $(designated as a previous balance and also per the signed contract), a corresponding late fee of $28.09, a non-insurance fee of $(per the contract), and the payment due on July 15, of $All of these amounts were broken down on the invoice and are per the terms of the signed contract In response to this complaint, we did reach out to [redacted] *** The phone # that she was calling was not the Customer Service line on her invoice (###-###-####) She told us that she was calling our Sales line, ###-###-#### We are not aware of having any problems with this line, but will look into that After speaking with her, we did try the ###-###-#### number and it appears to be working properly We went over the invoice with her She thought that was the first invoice and could understand why it was so high When we explained to her that it covered the past due payment for June which was received days after the invoice date, she was fine As a courtesy, we waived the late fee for her She also told us that she needs technical information for the security system We referred her to her vendor, Southeastern Based on the outcome of our follcall to [redacted] today, we believe she is taken care of and happy with LCA Per her request, we have provided her with a copy of the Lease Agreement She also has the direct contact information for our Customer Service Manager, [redacted]

Mr*** and his company have been marked as “do not
call or email” in our CRMThe contact information has also been removed from
the lead data base These actions should eliminate the possibility of Mr*** or his company being contacted anymore.We apologize for
any inconvenience

According to our records,
the customer called our office on June 29, 2015 regarding service on their
security system.  Our Customer Service Department
provided the phone number (###-###-####) for their chosen vendor, Southeastern
Leasing.     Further,
there was no...

mention of any invoice
questions regarding the billed amount of $423.39.  With regard to the breakdown of the billing
due on July 15, 2015, the invoice date was June 20, 2015.  At that time, the customer was past due for
their June 15, 2015 payment inclusive of tax of $187.25 (designated as a
previous balance and also per the signed contract), a corresponding late fee of
$28.09, a non-insurance fee of $20.80 (per the contract), and the payment due
on July 15, 2015 of $187.25. All of these amounts were broken down on the
invoice and are per the terms of the signed contract.    
            In
response to this complaint, we did reach out to [redacted].  The phone # that she was calling was not the
Customer Service line on her invoice (###-###-####).  She told us that she was calling our Sales
line, ###-###-####.  We are not aware of
having any problems with this line, but will look into that.  After speaking with her, we did try the ###-###-####
number and it appears to be working properly. 
We went over the invoice with her. 
She thought that was the first invoice and could understand why it was
so high.  When we explained to her that
it covered the past due payment for June which was received 2 days after the
invoice date, she was fine.  As a
courtesy, we waived the late fee for her. 
She also told us that she needs technical information for the security
system.  We referred her to her vendor,
Southeastern. 
            Based
on the outcome of our follow-up call to [redacted] today, we believe she is
taken care of and happy with LCA.  Per
her request, we have provided her with a copy of the Lease Agreement.  She also has the direct contact information
for our Customer Service Manager, [redacted].