North East Academy of Martial Arts, Inc.

In response to Chase Browns claims ID # *** I *** *** General manager for Clearwater Carwash this is our response.I was told onMonday Nov23rd that Chase came in and a sticker he put on came offI called Chase he told me the sticker came off I said who installed it he said himself
I responded we don't pay for any damage that's not factory installedI did say however since your a regular customer I would make an exception and cover it he told my employee it was but when I talked to him he said I got one for The reason it came off is improper instillationThen he said we scratched his truck so to keep a good name for the business I told him to bring it in and I would have my Detail shop manager do what he can to fix itHe brought it in we took care of it except for one small scratch we could not fixHe then asked my manager if I would give him a couple free washes or a detail for it my manager said you will have to ask ***Over weeks went by I assumed everything was ok then Chase called again looking for something I asked what he wanted he did not respond so I said I will talk to my detail manager and get back to you on Tuesday I called left a message on his phone to call me if a couple washes or a detail was ok with him this was before any complaint to the Revdex.com was made so if he doesn't respond how can I fix the problemI also have cameras I watched the video and we did not scratch his vehicle there were other scratches that have been touched up with paint in the same area he is claming we scratched. He also is now claming we scratched it by wiping it off he is on camera wiping it off himself alsoMrBrown is very difficult to deal with every time myself or my detail manager try to talk to him all he does is curse at us we have done everything we are going to do we have tried to keep him happy even though we are not responsible for this but no matter what we do he complainsHe is very abusive and not very pleasant to deal withHe also keeps adding things every time we talk so I think we have tried to solve the problem but he is a problem that cant be solved *** *** Clearwater Carwash