North East Home Improvement Reviews (1)
North East Home Improvement Rating
Description: Home Improvements, Roofing Contractors, Siding Contractors, Windows - Installation & Service, Contractors - General
Address: 34 Main St, Jewett City, Connecticut, United States, 06351
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Review: Contractor did not take procautions to ensure safely of family. My home was built in 1900. We recently decided to have it sided. We were unaware that there is a very specific protocal to follow when dealing with an antique home. No lead testing was done and no procautions were taken to make certain the soil and air was not contaminated. When we asked the contractor about this he said he had no idea. Also concerned that a permit was not pulled. Work that was done to the house is NOT quality work. We asked for a window and an exterior door to be framed and blocked in. The crew did not do the framing. They simply put up a piece of plywood and sided over it. The siding is already bowing on that side of the house. When we brought this to the attension of the contractor he told us he would fix it the next day. He said he would have the crew remove the siding and repair the work. He then called back a couple of hours later (after he had been drinking as he put it) and told us we are unreasonable. This is about the point that we learned about the lead issue. I also asked about a permit and was told he pulled one. I asked where it was because its not in my window. He said at his office. He never produced a permit. The morning after the "drunk" phone call he showed up at our home and told us again how we were being to demanding. He then quit and walked off the job telling his painter to leave too.
Product_Or_Service: 8/2013Desired Settlement: DesiredSettlementID: Other (requires explanation)
We are willing to pay for the siding that was put up on our house. We are not paying the labor cost for work that needs to be redone by someone else. I also expect that any contamination costs that may be found will be paid in full by the contractor.
Business
Response:
All Issues have been resolved we are back on the job site.
Consumer
Response:
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
North East did not offer a settlement.
Business
Response:
This job was finished and signed off on by the customer... I feel that we completed the job to the customers satisfaction.
The completion did have to do with me as the job was on my contract
with my license number. The broker had nothing to with the job he is
a money broker solely not licensed to do home improvement in CT. I did
not walk off the job [redacted] XXXXXX told me to leave the job that she was
not happy with the work crew. I made arrangements to bring in another crew
to satisfy her. As far as I lied to a police officer is not true. [redacted] XXXXXX
called the police to her home and the Norwich police officer XXXXXXXXX called me
and told me [redacted] XXXXXXX wanted my crew off the job that will be in the police
report. As far as the lead is concerned it was a shingle that was stained
not painted, as far as the medium grade siding that is incorrect I showed [redacted] XXXXXXX
the product that was to be installed onto her home and she agreed to that. As far as
calling at night after having a few drinks that is true. The job came out beautiful
and [redacted] XXXXXXX signed off on that job.
Consumer
Response:
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was completed and we signed off on the work. This issue was NOT completed or fixed by North East Home Improvement. Another crew was brought in by North Easts broker. The completion had NOTHING to do with [redacted] or North East. The fact that he walked off the job, lied to a police officer, did not remove lead based paint correctly and used medium grade siding when we agreed on premium grade still remains.Not to mention the late night drunk phone call that [redacted] made to our home. He called to yell at us and to tell us how unreasonable we are.
The public should know what type of a business person/company North East actually is. I am NOT satisfied with this company.