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North East Philly Car Care

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North East Philly Car Care Reviews (1)

November 3rd, 2016This letter is in response to the above mentioned complaintCustomer initially brought vehicle into our facility with a complaint of a check engine light and that vehicle would not stay running/vehicle running roughVehicle was scanned with O.B.Dscanning tool and it showed
misfires in every cylinderAfter explaining to customer that vehicle would need a tune up (spark plugs were recommended) due to plugs in car being factory installed and never changed, in our opinion, to stay running, spark plugs were approved by customer and installedAt that time customer was informed that there were still multiple trouble codes in systemCustomer explained that they did not have much money to combat multiple issuesCustomer was unhappy about being charged for installation of spark plugs because vehicle still had other issuesAfter vehicle was staying on at our facility customer was informed that the VTECH solenoid/rocker arm actuator was faultyAt that time customer asked that we find the part needed as economically as possibleIt took our facility approxone week to locate said part and installIt was also explained to customer that after these avenues were exhausted, and problems was not fully remedied our diagnosis would be to rebuild/replace motorIt was stressed to customer that we could not properly diagnose vehicle unless we were able to get it to stay runningCustomer agreed to all above mentioned work.Warm regards, ROBERT Mowner/operator

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Address: Philadelphia, Pennsylvania, United States, 19149

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