I agree with you I believe the first event probably led to the valve failure which caused the second event We will gladly refund your $ Please contact our Service Director, [redacted] at [redacted] to confirm your address I apologize for the inconveience and am always available should you need me Again, I apolozie [redacted] President North Freeway Hyundai [redacted] Work: [redacted] Direct: [redacted] Cell: [redacted]
Mr*** purchased a specialty truck being a year old Fwith an approximate 8" lift and specialty bumpers. It was sold as-is, no warranty.We will gladly work with Mr*** in all three areas of concern and I apologize for any inconvenience we may have caused. We
have reached out to Mr*** at least twice prior to receiving this Revdex.com complaint but he has yet to return a call.If Mr*** received a ticket for a lighting problem as implied, we will pay the ticket. We will need a copy of the ticket and we will immediately cut a check to Mr***. The vehicle Mr*** purchased has an expensive aftermarket rear bumper and an approx8" lift. With this comes wiring extensions and it is possible a light may have become disconnected or there could be a fuse issue. Whatever the lighting problem may be, I will gladly reimburse Mr*** as requested for the lighting repair. I understand Mr*** is a student and should he choose, we will provide the funds for a lighting repair based upon an estimate as opposed to a paid receipt as Mr*** suggested. We politely ask you to please include a contact name and phone number for the shop you chose to perform the repairs.I apologize for the candy cane. It is apparent my detail department failed to shampoo under the seats and for that there is no excuse. We will reimburse Mr*** up to $to have the carpets shampooed under the seats upon receipt of the paid detail bill.A truck with a large lift will ride and steer much differently than a truck with no lift. I believe this will be the finding, but should there be an actual steering issue, I will reimburse up to $300 for repairs performed without question If you would like me to fund on an estimate or fund in excess of $300, I will need to contact the shop prior to the shop performing these repairs so please include a contact name and number. We will act swiftly with as little inconvenience to you as possible.If you would like, I can pay for the repairs directly to the shop by either credit card or overnight a check, whatever they prefer.Please send any receipts/estimates/tickets to my email address listed below and we will respond immediately.And again, my apologies. I understand this may be Mr***'s first purchase, but a telephone call to any manager would have quickly resolved his issues. Our Customer Service Rep is Danyelle Khaled and her direct line is 832.446.4035. She is very good at resolving issues and returning calls. Please give her a chance. Sincerely,Paul J PeeblesPresidentNorth Freeway Hyundaiemail: [email protected]: 832.446.4000Cell:
Revdex.com:
This letter is to inform you that North Freeway Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/3:57:PM and assigned ID ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The customer agreed to purchase the Consumer Advantage program at time of sale and signed 3 different supporting documents and we provided those documents to the customer's bank. However, it is cancellable for any reason, and we will gladly refund the $299 to the customer's...
bank.
The $500 Birthday coupon is sent to our customers who have purchased a vehicle. It is the purchase of a vehicle that triggers the coupon to generate additional sales to our previous customers. Because the customer purchased his first vehicle from us on his birthday, later that evening when the deal was finalized in our system, a $500 coupon went out that night. The deal had already been consumated, and that triggered the coupon. That coupon is good for one week should the customer wish to purchase a second vehicle. It is not retro-active. Again, the coupon is sent to repeat customers on their birthdays and it is good for one week. I can appreciate the attempt to make the coupon retro back to the first purchase, but that is not how the program works and we explained to the customer we would not allow it to be used retro-actively. The $500 birthday coupon is generatedd 5 times over the years, so he will receive the coupon 4 more times.
[redacted], our sales manager, will contact the customer and arrange the $299 refund. We will also offer to rescend the deal if the customer so chooses.
Sincerely,
[redacted]
General Manager
North Freeway Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I accept
your apologies however I don’t agree with your answer, because as a consequence
I bought new tires.
Your
service stated that my alignment would be checked. You did not inform me then
that your machine to test alignment did not function.
An
executive of Hyundai wrote me that this included service of checking my
alignment. It was not functioning at the time of my appointment. No one told me
that it was not done.
You told
me,” We are
the only Hyundai store in the city of Houston with a free alignment checking
system on the service drive. This is truly a state-of-the-art
system most customers are not familiar with and to date is
only available at a handful of dealerships of any make”.
I expect better service. I expected to be informed
about your system for service alignment was not functioning. Because of your
reputation, I came to you to provide me good service.
Shortly
after my appointment with you, I had to buy two new tires.
For
this reason I ask you to recognize the costs incurred because of the lack of
information provided by you.
I attach a copy
of the invoice.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. In regards to North Freeway Hyundai's response to my complaint, I accept their offer to pay for 1 hour of diagnostic (to prove actual mileage), and repair costs of up to no more than $500 at a repair shop of my choice. In closing, I did want to address the colorful character assassination of me that the dealership included in their response. From the style of the response, there seems to be a great many misunderstandings (and judgements!) about me personally. I was very clear about my situation. I had flown into Houston from a month long volunteer project in [redacted], and my plan was to purchase a vehicle in Houston upon arrival, before setting out to drive cross country to my home state of [redacted]. I found the [redacted] online before arriving in Houston and once I landed I called the dealership. I told them of my interest in the car and asked if it was possible to be picked up. I was told that yes, it was possible to pick up a potential buyer, and that it happened all the time. The statement made in the response about Mr. G[redacted] offering to take me anywhere I wanted to go in the city is pure nonsense. Obviously I called the dealership whom had the car I was interested in purchasing--not for a free cab ride. Mr. G[redacted] full of questions (most likely in an understandable attempt at breaking the ice), asked me why I had "no hair," at which point I told him about the experiences I had been through in [redacted]. I, as well as a few other volunteers, caught lice, and unfortunately my case was so bad that I ended up having to shave my head. (while this is neither here nor there as far as what my complaint is actually about--damage to my vehicle and lack of customer service on the part of the dealership--the response North Freeway Hyundai has provided is shockingly discriminatory and makes me sound like a dishonest, unsavory person). I was not "stuck in a landfill," as was written. I expressed to Mr. G[redacted] that I thought [redacted] was like a landfill. Statements like these that have been taken out of context are examples of the communication difficulties I have had with this dealership. Mr. G[redacted] was also fully aware that my cellular phone had been stolen in [redacted], and that is why I called either using my computer (through google) or from "borrowed phones" from whomever was nice enough to let me use one. This isn't all that uncommon, yet, for whatever reason, this was also an aspect of doing business with me that the dealership seemed to latch on to and insinuate in their response that I am of dishonest and sketchy character. Last but not least, I never asked for a hotel room or a restaurant gift card. Both were offered to me, and I accepted them. Also, the response insinuates that my debit card was rejected for lack of funds. The reality is that my [redacted] (as the sales manager informed me that very day that "most [redacted]s") have a limit on daily withdrawls. My [redacted]'s limit was $3,000, which is why the payment of $8,700 was denied. There was no issue the next morning when I called my [redacted] and asked them to issue a cashier's check for the full amount. I would caution against making statements such as the ones that have been made against me by North Freeway Hyundai. Under the law, they have very clear names: discrimination and character slander. Why they would risk writing such things about a customer in a formal document is beyond my comprehension!
Revdex.com:
This letter is to inform you that North Freeway Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/26/2015 1:22:26 PM and assigned ID [redacted].
Regards,
I agree with you. I believe the first event probably led to the valve failure which caused the second event. We will gladly refund your $195. Please contact our Service Director, [redacted] at [redacted] to confirm your address. I apologize for the...
inconveience and am always available should you need me.
Again, I apolozie.
[redacted]
President
North Freeway Hyundai
[redacted]
Work: [redacted]
Direct: [redacted]
Cell: [redacted]
I agree with you I believe the first event probably led to the valve failure which caused the second event We will gladly refund your $ Please contact our Service Director, [redacted] at [redacted] to confirm your address I apologize for the inconveience and am always available should you need me Again, I apolozie [redacted] President North Freeway Hyundai [redacted] Work: [redacted] Direct: [redacted] Cell: [redacted]
Mr*** purchased a specialty truck being a year old Fwith an approximate 8" lift and specialty bumpers. It was sold as-is, no warranty.We will gladly work with Mr*** in all three areas of concern and I apologize for any inconvenience we may have caused. We
have reached out to Mr*** at least twice prior to receiving this Revdex.com complaint but he has yet to return a call.If Mr*** received a ticket for a lighting problem as implied, we will pay the ticket. We will need a copy of the ticket and we will immediately cut a check to Mr***. The vehicle Mr*** purchased has an expensive aftermarket rear bumper and an approx8" lift. With this comes wiring extensions and it is possible a light may have become disconnected or there could be a fuse issue. Whatever the lighting problem may be, I will gladly reimburse Mr*** as requested for the lighting repair. I understand Mr*** is a student and should he choose, we will provide the funds for a lighting repair based upon an estimate as opposed to a paid receipt as Mr*** suggested. We politely ask you to please include a contact name and phone number for the shop you chose to perform the repairs.I apologize for the candy cane. It is apparent my detail department failed to shampoo under the seats and for that there is no excuse. We will reimburse Mr*** up to $to have the carpets shampooed under the seats upon receipt of the paid detail bill.A truck with a large lift will ride and steer much differently than a truck with no lift. I believe this will be the finding, but should there be an actual steering issue, I will reimburse up to $300 for repairs performed without question If you would like me to fund on an estimate or fund in excess of $300, I will need to contact the shop prior to the shop performing these repairs so please include a contact name and number. We will act swiftly with as little inconvenience to you as possible.If you would like, I can pay for the repairs directly to the shop by either credit card or overnight a check, whatever they prefer.Please send any receipts/estimates/tickets to my email address listed below and we will respond immediately.And again, my apologies. I understand this may be Mr***'s first purchase, but a telephone call to any manager would have quickly resolved his issues. Our Customer Service Rep is Danyelle Khaled and her direct line is 832.446.4035. She is very good at resolving issues and returning calls. Please give her a chance. Sincerely,Paul J PeeblesPresidentNorth Freeway Hyundaiemail: [email protected]: 832.446.4000Cell:
Revdex.com:
This letter is to inform you that North Freeway Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/3:57:PM and assigned ID ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The customer agreed to purchase the Consumer Advantage program at time of sale and signed 3 different supporting documents and we provided those documents to the customer's bank. However, it is cancellable for any reason, and we will gladly refund the $299 to the customer's...
bank.
The $500 Birthday coupon is sent to our customers who have purchased a vehicle. It is the purchase of a vehicle that triggers the coupon to generate additional sales to our previous customers. Because the customer purchased his first vehicle from us on his birthday, later that evening when the deal was finalized in our system, a $500 coupon went out that night. The deal had already been consumated, and that triggered the coupon. That coupon is good for one week should the customer wish to purchase a second vehicle. It is not retro-active. Again, the coupon is sent to repeat customers on their birthdays and it is good for one week. I can appreciate the attempt to make the coupon retro back to the first purchase, but that is not how the program works and we explained to the customer we would not allow it to be used retro-actively. The $500 birthday coupon is generatedd 5 times over the years, so he will receive the coupon 4 more times.
[redacted], our sales manager, will contact the customer and arrange the $299 refund. We will also offer to rescend the deal if the customer so chooses.
Sincerely,
[redacted]
General Manager
North Freeway Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I accept
your apologies however I don’t agree with your answer, because as a consequence
I bought new tires.
Your
service stated that my alignment would be checked. You did not inform me then
that your machine to test alignment did not function.
An
executive of Hyundai wrote me that this included service of checking my
alignment. It was not functioning at the time of my appointment. No one told me
that it was not done.
You told
me,” We are
the only Hyundai store in the city of Houston with a free alignment checking
system on the service drive. This is truly a state-of-the-art
system most customers are not familiar with and to date is
only available at a handful of dealerships of any make”.
I expect better service. I expected to be informed
about your system for service alignment was not functioning. Because of your
reputation, I came to you to provide me good service.
Shortly
after my appointment with you, I had to buy two new tires.
For
this reason I ask you to recognize the costs incurred because of the lack of
information provided by you.
I attach a copy
of the invoice.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. In regards to North Freeway Hyundai's response to my complaint, I accept their offer to pay for 1 hour of diagnostic (to prove actual mileage), and repair costs of up to no more than $500 at a repair shop of my choice. In closing, I did want to address the colorful character assassination of me that the dealership included in their response. From the style of the response, there seems to be a great many misunderstandings (and judgements!) about me personally. I was very clear about my situation. I had flown into Houston from a month long volunteer project in [redacted], and my plan was to purchase a vehicle in Houston upon arrival, before setting out to drive cross country to my home state of [redacted]. I found the [redacted] online before arriving in Houston and once I landed I called the dealership. I told them of my interest in the car and asked if it was possible to be picked up. I was told that yes, it was possible to pick up a potential buyer, and that it happened all the time. The statement made in the response about Mr. G[redacted] offering to take me anywhere I wanted to go in the city is pure nonsense. Obviously I called the dealership whom had the car I was interested in purchasing--not for a free cab ride. Mr. G[redacted] full of questions (most likely in an understandable attempt at breaking the ice), asked me why I had "no hair," at which point I told him about the experiences I had been through in [redacted]. I, as well as a few other volunteers, caught lice, and unfortunately my case was so bad that I ended up having to shave my head. (while this is neither here nor there as far as what my complaint is actually about--damage to my vehicle and lack of customer service on the part of the dealership--the response North Freeway Hyundai has provided is shockingly discriminatory and makes me sound like a dishonest, unsavory person). I was not "stuck in a landfill," as was written. I expressed to Mr. G[redacted] that I thought [redacted] was like a landfill. Statements like these that have been taken out of context are examples of the communication difficulties I have had with this dealership. Mr. G[redacted] was also fully aware that my cellular phone had been stolen in [redacted], and that is why I called either using my computer (through google) or from "borrowed phones" from whomever was nice enough to let me use one. This isn't all that uncommon, yet, for whatever reason, this was also an aspect of doing business with me that the dealership seemed to latch on to and insinuate in their response that I am of dishonest and sketchy character. Last but not least, I never asked for a hotel room or a restaurant gift card. Both were offered to me, and I accepted them. Also, the response insinuates that my debit card was rejected for lack of funds. The reality is that my [redacted] (as the sales manager informed me that very day that "most [redacted]s") have a limit on daily withdrawls. My [redacted]'s limit was $3,000, which is why the payment of $8,700 was denied. There was no issue the next morning when I called my [redacted] and asked them to issue a cashier's check for the full amount. I would caution against making statements such as the ones that have been made against me by North Freeway Hyundai. Under the law, they have very clear names: discrimination and character slander. Why they would risk writing such things about a customer in a formal document is beyond my comprehension!
Revdex.com:
This letter is to inform you that North Freeway Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/26/2015 1:22:26 PM and assigned ID [redacted].
Regards,
I agree with you. I believe the first event probably led to the valve failure which caused the second event. We will gladly refund your $195. Please contact our Service Director, [redacted] at [redacted] to confirm your address. I apologize for the...
inconveience and am always available should you need me.
Again, I apolozie.
[redacted]
President
North Freeway Hyundai
[redacted]
Work: [redacted]
Direct: [redacted]
Cell: [redacted]