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North Georgia Gun Trader, Inc.

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North Georgia Gun Trader, Inc. Reviews (40)

On Thu, Oct 1, at 12:PM, *** *** *** wrote:Issue resolved

We are in receipt of the Revdex.com ("Revdex.com") complaint (***) received from the Revdex.com on July 1, Please accept this correspondence as Fiserv, Inc(“Fiserv”) formal response to the Complaint. I’ve attempted to contact the consumer via phone and email to obtain additional
information (service used, card information, etc.) needed to research this matter, however, to date I have not received a reply Fiserv would be glad to assist in this matter and ask the consumer to please me, *** *** at 262-879-

BillMatrix has provided an explanation of the transaction process and has assured the customer that appropriate steps were taken when completing the transactionsWe understand the consumer’s concerns; therefore, the company has initiated a course of action in an attempt to update the Interactive Voice Response commands to make the process clearer to consumers

We are in receipt of the Revdex.com ("Revdex.com") complaint (***) received from the Revdex.com on August 19, (the "Complaint")Please accept this correspondence as Fiserv/Popmoney’s (Popmoney) formal response to the Complaint. The details of our review are discussed below.On 8/3/2015,
the customer created a profile at Popmoney.com eventually adding a State Employees CU account. On 8/7/transactions were initiated in the amounts of $1,(transaction400146301) and $(transaction 400146581). Popmoney’s Account Verification Team contacted State Employees CU to verify account ownership. State Employees CU was unavailable to verify and as a result, a Restricted Hold was placed on transaction ($300.00) due to exceeding the $threshold. A Restricted Hold was also placed on the customer’s Popmoney.com profile. On 8/13/2015, the customer contacted Popmoney’s Customer Service Team for resolution. At that time, Popmoney initiated a Verification Team review. It was determined that documentation was needed from the customer to verify the account and a Document Request email was sent to customer. On 8/18/2015, the customer contacted Customer Service regarding resolution however verification documentation had not yet been received from the customer. On 8/19/2015, per Popmoney.com ACH policy, days after transaction ($300.00) was placed on temporary hold, the debit reversal was initiatedThe funds from transaction ($300.00) were successfully credited back to the source, State Employees CU account, on 8/20/2015. We apologize for any inconvenience this may have caused

We are in receipt of Revdex.com complaint (“Revdex.com”) #***Please accept this correspondence as Fiserv, Inc’s formal response to the ComplaintWe appreciate the opportunity to respondThe details of our review are discussed belowBill Pay profiles include customer's information
such as name, address, date of birth, SS#, email address and are attached to the customer’s bank account information which is set up through their bank. Fiserv searched with the information listed on the Revdex.com Complaint form and using the email address we located several Bill Pay accounts that matched the name, address, email address and date of birth and social security number. We located a Bill Pay profile under *** Bill Pay (with a Wells Fargo Bank account) with an enrollment date of 07/28/2008. Wells Fargo bank acquired *** ***, however, the Bill Pay account was listed as a *** Bill Pay. Our records show that a payment was scheduled on 12/08/to *** *** in the amount of $217. Our company made the payment and attempted to collect the payment amount from the customer’s accountWe were unable to collect the payment due to non-sufficient fundsSince *** *** did not return or reverse the funds back to Fiserv, it went to the Collections Department to attempt to recover. Records further show that collection letters were generated from 10/through 12/2009. The customer did not call the Collections Department to settle, therefore, the payment was sent to an outside collections agency, CPA. The collections agency shows that a letter was sent to the customer and that the customer contacted the agency to dispute the balance on the account, however, the amount remains unpaid

Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (#***)BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, IncPlease accept this correspondence as BillMatrix’s formal response to the Complaint. Due to a new ACH process
with the Credit Union, we ask that the customer check her account number in the system to be sure it matches the account number found on the bottom of the check, In this case, it appears that one more digit should be added to the end of the account number sequenceWe are also working on adding the customer’s name in the ACH records rather than the biller name, so that if an incorrect account number is entered, the Credit Union will be able to complete a manual post by name, in lieu of returning the paymentOn today’s date, I spoke with the customer and she informed BillMatrix that AEP credited the reconnection fee. Therefore, BillMatrix will be processing a refund for the BillMatrix transactions fees in the amount of $($each) and a check will be sent to the customer at the address provided in the complaint

We are in receipt of the Revdex.com ("Revdex.com") complaint (***) submitted to the Revdex.com on April 27, *** is a service provided by Fiserv, Inc(“Fiserv”). Please accept this correspondence as Fiserv’s formal response to the Complaint. On April 26, 2016, our risk
team was notified that a suspicious call was received on this customer’s profile. As part of risk mitigation, the profile was suspended and documentation was requested from the customer for verification purposes, i.e., identification and a bank statement were requestedOn April 27, 2016, documentation was received from the customerAs of May 3, 2016, the documentation was reviewed and verified. This profile has been reinstatedFiserv apologizes for the delay and any inconveniences this situation may have caused

Thank you for taking the timeto communicate to Fiserv, Inc(“Fiserv”) why our service did not meet yourexpectations. We have every desire toaddress your needs and provide the best solution available to resolve the issueas soon as possible. While I understand thatthe consumer has contacted Fiserv previously, in order to complete a fullinvestigation through this complaint process, Fiserv is in need of additionalinformation from you. Through the BetterBusiness Bureau and email, Fiserv has attempted to obtain the information onseveral occasions, however, as of today’s date, Fiserv has not been receivedthe information. Please have theconsumer contact me at [email protected] or ###-###-#### so that we may be able to address theconcernsFiserv is hopeful that we will be able to settle the matter as soonas possible. Thank you

Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (#***)BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, IncPlease accept this correspondence as BillMatrix’s formal response to the Complaint. In an effort to obtain
additional information, as our search criteria is limited, BillMatrix reached out to the consumer on separate occasions following the receipt of this complaint. As of this date, we have not heard back from the consumer. BillMatrix would like to complete the investigation and provide a proper response and urges the consumer to please contact us

Fiserv, Inc(“Fiserv”) is in receipt of the Complaint #*** from the Revdex.comBillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, IncIt is the process of BillMtrix to place a block on an account where there is a suspicion of fraud. We
understand that, in this case, the payment was submitted in error and therefore we would be happy to remove the block on the account. The company reached out to the consumer to obtain the account number as that information is needed in order to remove the block but was not originally provided. As of yet, we have not heard back from the consumer. We ask that the consumer contact me at *** and provide the ComEd account number in question we can resolve this matter fullyThank you

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on August 11,
(the "Complaint")Please accept this correspondence as BillMatrix Corporation’s
(“BillMatrix") formal response to the Complaint.
Since receiving this complaint, and
as requested by the consumer,
BillMatrix has reached out to the consumer on occasions and has not received
a return call or email. After conducting
research we determined that there was a “Pre-Authorization” hold from American
Express due to two transaction attempts.
BillMatrix did not debit the customer twice American Express has informed BillMatrix that
they have removed the second authorization

We are in receipt of the Revdex.com (“Revdex.com”) complaint (#***) submitted to the Revdex.comPlease accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the ComplaintThe details of our review are discussed below Fiserv’s system shows that the customer
scheduled payments through their 1st Federal Savings Bank of Mascoutah Bill Pay account totaling $2,905.00. The payments were paid by Fiserv, however, Fiserv was then unable to collect the funds from the customer due to insufficient funds The Fiserv Collections Department started the collections process on 9/29/by contacting the customer. The Fiserv Collections Department faxed copies of the cleared checks to the customer on 10/04/to fax no618-537-and this responder sent a copy on today’s date via emailFiserv also shows that the Bank IT Manager, Jarrod *** at ***, has been contacted by our Collections Department, at his request, to explain what happened and he was going to reach out to the customerFiserv requests that the customer call *** and we would be glad to continue to work with her on this issue with her

In an effort of good faith , we scheduled a refund of $to the customerIf the customer has additional questions regarding the details of the refund, they can contact their bank and reference Bill Pay case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

We are in receipt of Revdex.com (“Revdex.com”) complaint #***Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint Fiserv can confirm that the individual who reached out to the complainant is employed with our company as a ***
*** *** ***Our employee reached out to the complainant via LinkedIn regarding a *** *** positionThe job description can be found on our website, www.fiserv.com, using Job ID: R-***At no time, did our employee solicit or otherwise request any personal information or resume from the complainantFiserv utilizes LinkedIn as it is intended and as described on LinkedIn’s website; to make profession network connections Fiserv apologizes for any inconveniences the delay in response may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Rhonda ***

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Unfortunately, Fiserv FAILED to prove that they didn't engage in the charges of which we have made against their practices using Linked InAlso, consumers will notice that the defendants did NOT provide information to support the claim that the 'recruiter' was on holiday, hence her "inability" to respond to our questions once we tried to validate her 'proposition'Just as we predicted, the company has showed the Revdex.com that they are guilty as charged. We are thankful for the State of WI for allowing us to share our experience with other consumers that might fall victim to their resume baiting scheme. If these are truly their idea of engaging in good business practices, Fiserv's practices are commonly found in Nigerian dating or money transfer schemes.We encourage consumers to read through this thread so that they too can maintain caution when solicited by this 'so-called' group of Fiserv 'recruiters'. Regards,
Jeremy ** * *** *** ***

We are in receipt of your complaint to the Revdex.com (***). Popmoney is a service provided by CheckFreePay Corporation (“CheckFreePay) which is a wholly owned subsidiary of FiservPlease accept this letter as CheckFreePay’s formal response to the complaint. We
appreciate the opportunity to respond. The details of our review are discussed below Our records show two transactions scheduled on 09/19/2017, one for $300, and one for $Records also show that both transactions processed normally and were credited to the end-users account on 09/21/ If the customer has additional questions, please feel free to contact us at ###-###-#### We apologize for any confusion and look forward to working with you in the future

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Address: 6975 Nashville St, Ringgold, Georgia, United States, 30736-2419

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