Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unfortunately, Fiserv FAILED to prove that they didn't engage in the charges of which we have made against their practices using Linked InAlso, consumers will notice that the defendants did NOT provide information to support the claim that the 'recruiter' was on holiday, hence her "inability" to respond to our questions once we tried to validate her 'proposition'Just as we predicted, the company has showed the Revdex.com that they are guilty as charged We are thankful for the State of WI for allowing us to share our experience with other consumers that might fall victim to their resume baiting schemeIf these are truly their idea of engaging in good business practices, Fiserv's practices are commonly found in Nigerian dating or money transfer schemes.We encourage consumers to read through this thread so that they too can maintain caution when solicited by this 'so-called' group of Fiserv 'recruiters'Regards, Jeremy [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Fiserv as indicated in the original complaint has not provided documents that the payment was ever sent to the financial institution for me to contact them for a dispute of charges!
Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (# [redacted] ) BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, Inc Please accept this correspondence as BillMatrix’s formal response to the Complaint On July 23, 2015, BillMatrix reached out to the consumer to obtain specific account information as our search criteria is limited The consumer replied “after I complete my meeting with the management at Nashville Electric Service I will be glad to send you more information” As of this date, we have not heard back from the consumer BillMatrix would like to complete an investigation and provide a proper response and encourages the consumer to please contact us Fiserv values our customers and we regret that the customer did not have an ideal experience and offers a sincere apology for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Shirley ***
We are in receipt of the Revdex.com (“Revdex.com”) complaint (# [redacted] ) submitted to the Revdex.comPlease accept this correspondence as Fiserv, Inc.’s/BillMatrix Corporation’s (“BillMatrix”) formal response to the ComplaintThe details of our review are discussed below BillMatrix worked with the energy company and the payments in question have been reversed The customer should please allow 1-business days to receive the refundsFiserv is hopeful this will settle the matter to the full satisfaction of the consumer
We are in receipt of the Revdex.com ("Revdex.com") complaint (11253285) received from the Revdex.com on April 15, Please accept this correspondence as BillMatrix Corporation’s (“BillMatrix”) formal response to the Complaint BillMatrix understands the customer’s concerns and would like to explain the results of our investigation Regulations allow for the merchant to choose a preferred method of payment for BillMatrix transactions In this case, the merchant has chosen a debit payment network to process transactions which means transactions are to be processed via debit whenever possible despite the customer selecting creditA debit transaction may often times appear to the customer as an ATM transaction This is the terminology used by the financial institution BillMatrix records indicate the transactions were processed by debit With regard to the transactions selected as credit, these were processed according to the merchant’s preferred method of transaction which is debit BillMatrix apologizes for the confusion and would like to assure the customer that appropriate steps are being taken to handle the payment transactions
Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (# [redacted] ) BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, Inc Please accept this correspondence as BillMatrix’s formal response to the Complaint BillMatrix reached out to the consumer to obtain specific account information as our search criteria is limited The consumer did provide a biller account number however it appears it may be inaccurate as BillMatrix is unable to locate that account number in our system Therefore, we reached out again to the consumer to confirm the account number and to request that he provide additional payment details such as payment dates and amounts which will assist us further in the research of this complaint As of this date, we have not heard back from the consumer BillMatrix would like to complete the investigation and provide a proper response and urges the consumer to please contact us Fiserv values our customers and we regret that the customer did not have an ideal experience and offers a sincere apology for any inconvenience
Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (# [redacted] ) Please accept this correspondence as Fiserv’s formal response to the Complaint Popmoney is a service offered by Fiserv The details of our review are discussed below It is a Fiserv policy that customers may not have the same debit card on more than one profileTo accomplish this, the application does not allow a deleted card to be reusedThis policy was established by our Risk and Product teams to prevent fraudsters from adding the same debit card (possibly fraudulent) to various profiles and bypassing our established product transaction limits The Popmoney.com contact center (reachable via the support options on Popmoney.com) is aware of this functionality and they are able to provide customers with those details over the phone or in chat support Fiserv values our customers and we regret that the customer did not have an ideal experience and offers a sincere apology for any inconvenience this has caused Fiserv establishes policies such as this in an attempt to minimize risk exposure to customers
Fiserv maintains our position that our employee reached out to the complainant regarding a legitimate [redacted] position and did not engage in any spam or phishing practices
The three Mastercard payments (along with the fees) show as “Failed Auth” statusThe funds for the payments and fees are “Not” debited for Failed Auth payments for Credit Cards
We are in receipt of Revdex.com complaint # [redacted] Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint The PopMoney transaction in question was scheduled, however, failed to process due to an unknown error on February 1, The credit was returned to her account on February 9, The complainant advised she had $in NSF which Fiserv also credited to her account
We are in receipt of the Revdex.com ("Revdex.com") complaint ( [redacted] ) submitted to the Revdex.com on December 11, 2015, to Fiserv, Inc("Fiserv")There are a few options the customer has to resolve this issue: (1) the consumer can submit a chargeback request with his credit card issuer in order for him to be reimbursed by his bankWhen Fiserv receives the chargeback, we begin the process to recover the money from the destination account; (2) Fiserv can send a Letter of Indemnity (sometimes referred to as Hold Harmless) in an attempt to recover the funds (the financial Institution has days to respond to this type of request); or (3) the consumer can request the funds from the other party through a Popmoney transactionThese options have also been sent to the consumer via email in an effort to resolve this situation
We are in receipt of Revdex.com complaint # [redacted] Please accept this correspondence as Fiserv, Inc(“Fiserv”) formal response to the ComplaintThe details of our review are discussed below The process of conducting a chargeback is driven by the regulations and rules set forth by Visa and MasterCardFiserv’s role is processing agent Our records indicate that a new cardholder statement was provided and on April 10, the chargeback was submitted to the network (the debit was passed back to the merchant) The Financial Institution would have received the chargeback credit within a few daysThe merchant then has days to represent our chargeback and take back the credit If the merchant does not represent, the credit would be passed to the cardholder We apologize for any inconveniences and we will continue to work on this issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank how quick they were to take action Regards, Joseph [redacted]
As I have stated all along that neither Nashville Electric Service nor [redacted] 's Own Credit Union have no records of a transaction ever being processedFisher/ Bill Matrix is the only entity that can provide the documents I have requested all alongUntil they can produce the documents I will continue to pursue this complaint as unsatisfactoryI repeat that no one else can provide these documents but them
The following details are being provided at the request of the customer and to respond to the complaints of the customerThe details pulled from our system regarding the payment are attached As stated previously, the Bill Pay accounts are linked through the customer’s social security number (“SS#”)When a Bill Pay account is canceled due to Collections, it places that Bill Pay account in a negative status and flags the customer’s SS# associated When a customer tries to enroll with any other bank’s Bill Pay service that Fiserv processes for, it will block the enrollmentWhich is what happened in this caseOther Bill Pay profiles for this customer were enrolled in prior to 12-11-09, when the [redacted] /Wells Fargo account went into a Collection statusFiserv does not process for [redacted] Bill PayFiserv also located a USAA Bill Pay profile using the same customer email address, however, that account is associated with another name, DOB and SS# and therefore, Fiserv would not block that Bill Pay accountPlease also note, the payment in question was made using an Online Bill Pay account, therefore, the customer would not have written a check Fiserv made the payment as requested online and then attempted to collect from the customer’s bank account, however, the bank indicated there were non-sufficient funds in the account and Fiserv was unable to collect This means that the money was owed to Fiserv and not to the bank so the bank would have made no attempt to collect the debtDespite the preceding, Fiserv has decided in terms of good customer relations, that we will change the status of the customer account and allow her to re-enroll in our Bill Pay servicesThe customer should allow at least hours for this to process before attempting to enroll
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tamela ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unfortunately, Fiserv FAILED to prove that they didn't engage in the charges of which we have made against their practices using Linked InAlso, consumers will notice that the defendants did NOT provide information to support the claim that the 'recruiter' was on holiday, hence her "inability" to respond to our questions once we tried to validate her 'proposition'Just as we predicted, the company has showed the Revdex.com that they are guilty as charged We are thankful for the State of WI for allowing us to share our experience with other consumers that might fall victim to their resume baiting schemeIf these are truly their idea of engaging in good business practices, Fiserv's practices are commonly found in Nigerian dating or money transfer schemes.We encourage consumers to read through this thread so that they too can maintain caution when solicited by this 'so-called' group of Fiserv 'recruiters'Regards, Jeremy [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Fiserv as indicated in the original complaint has not provided documents that the payment was ever sent to the financial institution for me to contact them for a dispute of charges!
Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (# [redacted] ) BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, Inc Please accept this correspondence as BillMatrix’s formal response to the Complaint On July 23, 2015, BillMatrix reached out to the consumer to obtain specific account information as our search criteria is limited The consumer replied “after I complete my meeting with the management at Nashville Electric Service I will be glad to send you more information” As of this date, we have not heard back from the consumer BillMatrix would like to complete an investigation and provide a proper response and encourages the consumer to please contact us Fiserv values our customers and we regret that the customer did not have an ideal experience and offers a sincere apology for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Shirley ***
We are in receipt of the Revdex.com (“Revdex.com”) complaint (# [redacted] ) submitted to the Revdex.comPlease accept this correspondence as Fiserv, Inc.’s/BillMatrix Corporation’s (“BillMatrix”) formal response to the ComplaintThe details of our review are discussed below BillMatrix worked with the energy company and the payments in question have been reversed The customer should please allow 1-business days to receive the refundsFiserv is hopeful this will settle the matter to the full satisfaction of the consumer
We are in receipt of the Revdex.com ("Revdex.com") complaint (11253285) received from the Revdex.com on April 15, Please accept this correspondence as BillMatrix Corporation’s (“BillMatrix”) formal response to the Complaint BillMatrix understands the customer’s concerns and would like to explain the results of our investigation Regulations allow for the merchant to choose a preferred method of payment for BillMatrix transactions In this case, the merchant has chosen a debit payment network to process transactions which means transactions are to be processed via debit whenever possible despite the customer selecting creditA debit transaction may often times appear to the customer as an ATM transaction This is the terminology used by the financial institution BillMatrix records indicate the transactions were processed by debit With regard to the transactions selected as credit, these were processed according to the merchant’s preferred method of transaction which is debit BillMatrix apologizes for the confusion and would like to assure the customer that appropriate steps are being taken to handle the payment transactions
Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (# [redacted] ) BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, Inc Please accept this correspondence as BillMatrix’s formal response to the Complaint BillMatrix reached out to the consumer to obtain specific account information as our search criteria is limited The consumer did provide a biller account number however it appears it may be inaccurate as BillMatrix is unable to locate that account number in our system Therefore, we reached out again to the consumer to confirm the account number and to request that he provide additional payment details such as payment dates and amounts which will assist us further in the research of this complaint As of this date, we have not heard back from the consumer BillMatrix would like to complete the investigation and provide a proper response and urges the consumer to please contact us Fiserv values our customers and we regret that the customer did not have an ideal experience and offers a sincere apology for any inconvenience
Fiserv, Inc(“Fiserv”) is in receipt of the Complaint from the Revdex.com (# [redacted] ) Please accept this correspondence as Fiserv’s formal response to the Complaint Popmoney is a service offered by Fiserv The details of our review are discussed below It is a Fiserv policy that customers may not have the same debit card on more than one profileTo accomplish this, the application does not allow a deleted card to be reusedThis policy was established by our Risk and Product teams to prevent fraudsters from adding the same debit card (possibly fraudulent) to various profiles and bypassing our established product transaction limits The Popmoney.com contact center (reachable via the support options on Popmoney.com) is aware of this functionality and they are able to provide customers with those details over the phone or in chat support Fiserv values our customers and we regret that the customer did not have an ideal experience and offers a sincere apology for any inconvenience this has caused Fiserv establishes policies such as this in an attempt to minimize risk exposure to customers
Fiserv maintains our position that our employee reached out to the complainant regarding a legitimate [redacted] position and did not engage in any spam or phishing practices
The three Mastercard payments (along with the fees) show as “Failed Auth” statusThe funds for the payments and fees are “Not” debited for Failed Auth payments for Credit Cards
We are in receipt of Revdex.com complaint # [redacted] Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint The PopMoney transaction in question was scheduled, however, failed to process due to an unknown error on February 1, The credit was returned to her account on February 9, The complainant advised she had $in NSF which Fiserv also credited to her account
We are in receipt of the Revdex.com ("Revdex.com") complaint ( [redacted] ) submitted to the Revdex.com on December 11, 2015, to Fiserv, Inc("Fiserv")There are a few options the customer has to resolve this issue: (1) the consumer can submit a chargeback request with his credit card issuer in order for him to be reimbursed by his bankWhen Fiserv receives the chargeback, we begin the process to recover the money from the destination account; (2) Fiserv can send a Letter of Indemnity (sometimes referred to as Hold Harmless) in an attempt to recover the funds (the financial Institution has days to respond to this type of request); or (3) the consumer can request the funds from the other party through a Popmoney transactionThese options have also been sent to the consumer via email in an effort to resolve this situation
We are in receipt of Revdex.com complaint # [redacted] Please accept this correspondence as Fiserv, Inc(“Fiserv”) formal response to the ComplaintThe details of our review are discussed below The process of conducting a chargeback is driven by the regulations and rules set forth by Visa and MasterCardFiserv’s role is processing agent Our records indicate that a new cardholder statement was provided and on April 10, the chargeback was submitted to the network (the debit was passed back to the merchant) The Financial Institution would have received the chargeback credit within a few daysThe merchant then has days to represent our chargeback and take back the credit If the merchant does not represent, the credit would be passed to the cardholder We apologize for any inconveniences and we will continue to work on this issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank how quick they were to take action Regards, Joseph [redacted]
As I have stated all along that neither Nashville Electric Service nor [redacted] 's Own Credit Union have no records of a transaction ever being processedFisher/ Bill Matrix is the only entity that can provide the documents I have requested all alongUntil they can produce the documents I will continue to pursue this complaint as unsatisfactoryI repeat that no one else can provide these documents but them
The following details are being provided at the request of the customer and to respond to the complaints of the customerThe details pulled from our system regarding the payment are attached As stated previously, the Bill Pay accounts are linked through the customer’s social security number (“SS#”)When a Bill Pay account is canceled due to Collections, it places that Bill Pay account in a negative status and flags the customer’s SS# associated When a customer tries to enroll with any other bank’s Bill Pay service that Fiserv processes for, it will block the enrollmentWhich is what happened in this caseOther Bill Pay profiles for this customer were enrolled in prior to 12-11-09, when the [redacted] /Wells Fargo account went into a Collection statusFiserv does not process for [redacted] Bill PayFiserv also located a USAA Bill Pay profile using the same customer email address, however, that account is associated with another name, DOB and SS# and therefore, Fiserv would not block that Bill Pay accountPlease also note, the payment in question was made using an Online Bill Pay account, therefore, the customer would not have written a check Fiserv made the payment as requested online and then attempted to collect from the customer’s bank account, however, the bank indicated there were non-sufficient funds in the account and Fiserv was unable to collect This means that the money was owed to Fiserv and not to the bank so the bank would have made no attempt to collect the debtDespite the preceding, Fiserv has decided in terms of good customer relations, that we will change the status of the customer account and allow her to re-enroll in our Bill Pay servicesThe customer should allow at least hours for this to process before attempting to enroll
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tamela ***