North Hills Toyota

To Whom it May Concern:North Hills Toyota Service Department has inspected this vehicle for any transmission issues, specifically for proper shift points and anything that may contribute to abshifting The vehicle has been road tested several times by more than one Certified Master Toyota Tecnician The road tests were performed under a number of driving conditions in order to replicate every driving condition the owner may experience Paying special attention to the downshift point between and mph on an incline Monitored all related engine and transmission data during road tesabdata was found The engine is a cylinder and does rev up in to the 3500-rpm range before it will shift when under a load or on an incline; this is simply a characteristic of the vehicle Our technicians used a different Tacoma truck with a cylinder engine and automatic transmission from dealership inventory The findings were that both vehicles performed exactly the same While driving the inventory vehicle the exact same data was monitored, and revealed the same results as the subject vehicle A technical assistance center case was opened to communicate with Toyota Service Engineering The case resulted in the same findings, that the concerns were actually a characteristic of this vehicle configuration (4cyl engine, automatic transmission).North Hills Toyota offered and still offers to appraise the vehicle, and offer fair market value for the vehicle and take it in on trade for another vehicle; however we cannot offer the purchase price the vehicle which was sold 8-months and several thousand miles ago .At no time did any staff member intend to take a "dig" by saying "he said, she said story...." We operate all of our departments at North Hills Toyota with integrity, pride, and transparency toward our clients, vendors, potential clients, prior customers, and the community as a whole There was no time that we attempted to defraud MrHnat and we are truly disheartened that we are unable to meet MrHnat's wishes to offer full purchase price toward a new vehicle Having said that we are very willing and wish to work this out with him by offering as much (if not more) than any other dealership for his vehicle as a trade for a different vehicle.Thank you very muchNorth Hills Toyota

North Hills Toyota is doing everything possible to educate and assist Mr [redacted] with Toyota Manufactuer Warranty assistanceThe issue of his engine consuming oil needs to be recorded accurately and the data recorded needs to be submitted to Toyota corporate for reviewIf the oil consumption test that we need to perform at the customers expense of paying the full retail price for an oil change conculdes eligibility Toyota will perform a warranty engine repair to the customers vehicle at no charge as per Toyota's Warranty Enhancment released on Dec 16, 2015.To date the customer has failed to pay for an oil change and he has failed to permit North Hills Toyota the opportunity to start the testWe have tried in the past, but the customer never returns in the required Toyota Waranty Enhancements alloted time of to miles.I [redacted] called Mr*** today 02/06/to explain this to Warranty Enhancment procedure to him in laymen terms and details, and he refused to aggree to setting up an appointment with meHe told me he was going to call and complain to Toyota Corporate in California, which is non sensible, since we at the dealer are well prepared and very passionate about helping him The only thing he needs to do is to Call [redacted] at the dealership, thats me, to set up an appointment and pay me for an oil change at our full retail rate and then the oil consumption test can start and he will be required to return in 1100-miles or the test will be nullified

To Whom it May Concern, [redacted] and [redacted] purchased a car from our dealership in January of We have accommodated them at every step of the process and went above and beyond doing our best to resolve any issues that they brought upIn the end they had decided it was best for them to do a voluntary repossessionAlthough we had no obligation we allowed them to park the car on our property until the bank was able to process the repossessionAs far as the plate goes she never informed us that she wanted it at any pointAnything further is between her and the bank that financed the loanWe allowed her the courtesy to park the car on our property and at no point have we ever given Ms [redacted] the run around about anythingThe car has already been taken by the bank so at this point we cannot mail her plate to herAgain we have more than upheld any responsibility we had to Ms [redacted] and then some.Best Regards,Justin W [redacted] Finance Manager North Hills Toyota

To Whom It May Concern,When Ms [redacted] leased her new car in January of she informed us that she was over her miles on her current leaseHer current lease was not up yet so the more she drove the more and more her bill was going to go up at the end of the lease for mileage overage chargesIn order to remedy this we offered her a deal in which we would cut her a check back to cover any overage charges she would incur when she grounded the leaseWe also included extra money to cover any wear and tear on the car she may have gotten charged forShe agreed to this program and we proceeded to lease her a new car and send her a check as was promised.We did our part and sent her the check which she cashed and was to be used for the charges she incurred from Toyota Financial when we grounded her leaseAfter we sent the check we cannot be sure what she used the money forIf she used this money to pay off credit cards that was her prerogative but the check was to be used for paying Toyota for the extra charges she incurredI cannot speak as to what JP told her or did not tell her but we provided more than enough money as part of the deal she agreed to in order to pay the charges from ToyotaAt no point that I am aware of did we tell her that we would be the ones responsible for paying Toyota in addition to sending her the check that we provided as part of the dealWe have more than upheld our end of the deal and owe no further money to Ms [redacted] Regards,Justin D [redacted]

Customer is out of factory warranty we will call the customer to see if they want to return if the claim they have an ancillary warranty by [redacted] we may be able to process a claim [redacted] will Require the customer to pay diagnostics out of pocket and then based on findings they may or may not cover repair Calling customer now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** [redacted]

RE: *** *** ***FJ Cruiser Vehicle was brought to the dealership with a concern for the trailer wiring. The dealer has performed the basic diagnostics and determined that advanced diagnostics is needed to determine the cause of trailer wiring failure. Customer must be willing to authorize the necessary diagnostics in order for the dealership to find the cause of failure. Once the cause of failure is determined, a claim can be created with the warranty to determine if coverage is applicable. If coverage is applicable, it is also very likely that a portion of the diagnostics may be covered. Until the cause of the failure is determined, we are unable to create a warranty claim. In order to find the cause of failure, the customer must be willing to authorize diagnostics

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Returning my car to me with my windshield in this condition is absolutely unacceptable You expect me to believe you saw a small chip that I didn't see, but didn't notice this giant shatter? If you want customers to believe you when you state the damage was there BEFORE you service the car, then you need to have customers and your staff fill out a pre-service damage report together You failed to do that and you cannot prove that you didn't cause this damage It wasn't there when I dropped off the car
Regards,
*** ***

We contacted customer and are paying for a second key and programming to the vehicle at dealer expense per GMWe also per customer requests sent plate to the address provided by customer to ensure customer satisfaction and loyalty

***,Regarding *** ***, we will be happy to reimburse her for all of the Brake repair work she had performed on that RO The amount we are offering to reimburse is $ That represents $for the rear brake work (which is the Axle that the caliper came loose and fell off on), and $for the front brake work (which was performed properly and rechecked during subsequent repairs) plus sales tax The remaining items performed on the same repair order were new tires installed, State Inspection, and some other non-brake related maintenance.Again, we wish Ms*** the best and sincerely apologize for this mishap Our technician has been disciplined, re-trained, and remains on probation due to the mistake he made on Ms***s RAV4.Sincerely,Tony D***Service ManagerNorth Hills Toyota

7/13/*** this Is response to the Revdex.com case filed by Mr*** for ID#*** that North Hills Toyota will reimburse the customer for the requested amount of $178.79 Regards,Robert K***North Hills Toyota

That is North Hill Toyota agreement? For me to authorize the necessary diagnostics in order for the dealership to find the cause of failureI have to pay them to find out why the wire does not workLike I said this is the worst place everNot once have they agreed to cover that $dollar charge, to find out what caused the failureThey are just pushing the cost to me and possible *** What I think will happen after they look at my vehicle, someone from North Hills Toyota service center will call me asking for another $Have they even mentioned why their service rep would call me telling me it would cost $dollars and the only test he did was (I guessing here), was attached wires to the harness and saw that there was no power, and right away lets tell him is going to cost $to correct what we don't know? No there has not been a mention of what that $dollars was forJust a scamWorse service center ever and I have gotten screwed by others but they take the cake. Since North Hills Toyota wants me to authorize the necessary diagnostics, I agree but only if Toyota service center of *** , (AND ONLY THEM), will look at my truckI no longer have respect, I no longer trust in North Hills Service center, or want them to ever look at my vehicle againIf this cannot happen, (Toyota *** doing the diagnostics, than I do not acceptI also want North Hills Toyota Service Center to cover the loaner car cost while my vehicle is being serviced
I have reviewed the response made by the business in reference to complaint ID *** if Toyota *** Service Center will check my vehicle, and North Hills Service Center covers the loaner car cost while my vehicle is being fixed than and only than will this agreement be satisfactory to me. I attached Mr K***
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I want a full refund of all of the services providedThey couldn't have filled my gas tank up because it was already full when the accident happened I also don't want their free oil changes THAT IS THE LAST PLACE I WOULD TAKE MY VEHICLE FOR ANYTHING! They did vacuum out the front of my car and wash it (if thats considered a "full detailing") I can not understand how my vehicle passed inspection when they clearly did not fix my car I feel that the below average mechanic needs to be sent through a continuing education course as well as a safety training course Suspending someone for three days without pay doesn't fix the fact that he is clearly incompetent at doing his jobI took my vehicle to the car dealership where I purchased the car because I expected them to know how to properly fix it North Hills Toyota is lucky that I had enough sense to put my car into neutral until it stopped and that I was not on the highway (that I had just gotten off of) I could have died or killed someone because of their extremely below average and clearly not educated mechanic not knowing how to do his job properly They should also be thankful that my tow truck driver need ***, from *** *** *** *** was able to calm me down from the anxiety attack I had from the accident I was unable to breathe and was sobbing hysterically prior to him arriving to the scene The gave me a disgusting rental car as soon as I had gotten there with the tow truck driver and basically pushed me out of the door I was extremely disappointed in their customer experience allowing me to leave in such an unsatisfactory vehicle that also had less than 1/in the gas tank I can provide pictures if needed of my vehicle, as well as the disgusting rental car they put me in. I am going to reiterate that they should feel lucky that I did not die, that my daughter was not in the car and that I didn't kill anyone because of their terrible service. Sincerely, *** ***

Advised customer to contact her insurance company. Her windshiled was cracked and stone chiped prior to service at North Hills Toyota and had not benn repaired or filled by the customer. The customers stone chip is preexisting and she needs to contact her insurance company for replacement as per her...

policy. The result of her windshield being cracked is due to stone chips that were incurred while the customer was driving it and prior to their service visit.

To Whom It May Concern,When Ms. [redacted] leased her new car in January of 2016 she informed us that she was over her miles on her current lease. Her current lease was not up yet so the more she drove the more and more her bill was going to go up at the end of the lease for mileage overage...

charges. In order to remedy this we offered her a deal in which we would cut her a check back to cover any overage charges she would incur when she grounded the lease. We also included extra money to cover any wear and tear on the car she may have gotten charged for. She agreed to this program and we proceeded to lease her a new car and send her a check as was promised.We did our part and sent her the check which she cashed and was to be used for the charges she incurred from Toyota Financial when we grounded her lease. After we sent the check we cannot be sure what she used the money for. If she used this money to pay off credit cards that was her prerogative but the check was to be used for paying Toyota for the extra charges she incurred. I cannot speak as to what JP told her or did not tell her but we provided more than enough money as part of the deal she agreed to in order to pay the charges from Toyota. At no point that I am aware of did we tell her that we would be the ones responsible for paying Toyota in addition to sending her the check that we provided as part of the deal. We have more than upheld our end of the deal and owe no further money to Ms. [redacted] Regards,Justin D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

North Hills Toyota is doing everything possible to educate and assist Mr. [redacted] with Toyota Manufactuer Warranty assistance. The issue of his engine consuming oil needs to be recorded accurately and the data recorded needs to be submitted to Toyota corporate for review. If the oil consumption test...

that we need to perform at the customers expense of paying the full retail price for an oil change conculdes eligibility Toyota will perform a warranty engine repair to the customers vehicle at no charge as per Toyota's Warranty Enhancment released on Dec 16, 2015.To date the customer has failed to pay for an oil change and he has failed to permit North Hills Toyota the opportunity to start the test. We have tried in the past, but the customer never returns in the required Toyota Waranty Enhancements alloted time of 1100 to 1300 miles.I [redacted] called Mr. [redacted] today 02/06/2015 to explain this to Warranty Enhancment procedure to him in laymen terms and details, and he refused to aggree to setting up an appointment with me. He told me he was going to call and complain to Toyota Corporate in California, which is non sensible, since we at the dealer are well prepared and very passionate about helping him.  The only thing he needs to do is to Call [redacted] at the dealership, thats me, to set up an appointment and pay me for an oil change at our full retail rate and then the oil consumption test can start and he will be required to return in 1100-1300 miles or the test will be nullified.

Revdex.com:
Dear [redacted],Per our conversation today, I will accept the terms offered by North Hills Toyota to resolve my dispute with them.  I spoke Maria who is a service advisor.  She informs me that the dealership will issue me a full refund equaling the cost that was...

paid for the alignment. According to the dealership, the refund will be issued via check.  Thank you for your time.Sincerely,[redacted] 
Regards,
Steven Stopchick