North Hixson Salvage

11/22/2017JJAgnello Heating& Air Conditioning IncLiberty StreetErie, Pennsylvania [redacted] Revdex.com OF WESTERN PENNSYLVANIAHoliday Drive, Suite 200Pittsburgh, PA 15220Dear [redacted] :This is in regards to Case ID# [redacted] [redacted] and [redacted] purchased a heating and air conditioning system in the fall of We installed the furnace and humidifier on 11/29/It had a one-year labor warranty, 10-year parts warranty and lifetime heat exchange warranty.They called us on 11/7/with a no heat problem on the furnaceThey provided diagnostic codes from the furnace, E228; unable to perform successful pressure switch calibration and E276; soft lockout - exceeded maximum number of calibration retriesOur technician arrived at 5:pm and troubleshot the furnaceHe found the pressure switch would not calibrate because the induce draft blower assembly had malfunctionedThis is a non-stock part is for the service trucksIt was 6:pm and he told them he would have to return the following morning when the office is open and he could get the induce draft assemblyHe told them the follow up labor to install the assembly would be $ [redacted] exhibited his displeasureThe following morning [redacted] called and complained about paying any additional labor to install the partAfter incessantly chastising my service coordinator, she transferred the call to meI explained in detail how we charge, and what his charges would beHe totally understood what the charges would be, although he did not agree with our policyHe agreed to pay the minimum fee of $We installed a new OEM induce draft assembly, as we said we would, and [redacted] paid with a check, as they said they wouldThe total they paid was $164, which consisted of a $service call on 11/7/and $follow up labor on 11/8/The $induce draft blower assembly was covered under the parts warranty.Stocking space limitations make it not possible or feasible for technicians to stock all parts for ALL furnaces we have installedIn seven years, the [redacted] ’s, have never had maintenance performed on their furnace as required by Lennox warranty parametersThis very possibly would have alleviated this situationI thoroughly and explicitly explained our service pricing before going to the [redacted] ’s homeUnfortunately, they do not agree with our policies.Thomas JA [redacted] Vice-President

Envoy Mortgage received [redacted] request to remove the credit inquiry that was authorized by [redacted] , who applied for a mortgage loan through Envoy’s website on September 14, Envoy acted upon this application and the authorization to pull credit provided by [redacted] under standard business practices for joint credit applications Envoy does not believe that we have committed any fraudulent activities by pulling credit as requested by his spouse The fact that Envoy acted appropriately in obtaining his credit report is evidenced by his signature on the authorization form (previously provided via email to *** [redacted] ) which contains the signature of [redacted] and a signature that appears to be [redacted] However in order to resolve this complaint, we are working with our credit vendor to have the inquiry removed as a courtesy to [redacted] [redacted] should note that while we can request that the credit bureaus remove the inquiry, we cannot guarantee any particular result, and I have been advised that this process can take in excess of days to complete Thank you, Heather S [redacted] SVP, Chief Compliance Officer Envoy Mortgage, Ltd

10/15/2007*** ***Revdex.com OF WESTERN PENNSYLVANIAHoliday Drive, Suite 200Pittsburgh, PA 15220Dear *** ***:This is in regards to Case ID# ***The *** *** purchased a heating and air conditioning system in the winter of We installed the furnace and air conditioning
condenser, air conditioning evaporator coil, humidifier and high efficiency air cleaner on 2/12/The total cost of the job was $6,She received and instant $rebate form Lennox Industries via the equipment she choseThis left a balance of $6,for the complete jobWe received a check for $5,from *** *** ***, as a partial payment for her jobThe job was complete with the exception of the air conditioning startupShe had extensive work done in the houseThe electrical service had to be updated prior to the electrical hookup and startup of the air conditioning systemShe was to contact us when her electrician had made the necessary update so we could complete the jobOur office sent her thirteen statements reflecting the $balance which need to be paid prior to the air conditioning hookup.Sometime between the installation (2/10/16) and this summer, Ms*** filed for bankruptcyShe included the balance that was to be paid to us, as part of her bankruptcyIn August, she finally contacted us and wanted her air conditioning started upI told her we would do it, but we had to be paid the $prior to us doing the workShe threatened me and said, we had to start it up or she was going to contact Lennox and the Revdex.comI reiterated to her we would complete the start up, but she had to pay us before we would go to her house.Unfortunately, Ms*** expects us to work freeWe were paid only for work completedThe $balance on her job was future work (the startup) which she never paidShe said she would pay us after we completed the startupI do not believe her as we tried contacting her for over seventeen monthsI don’t think she would be satisfied unless she got her startup for free, which she tried to do. Thomas *A***Vice-President

11/22/2017J. J. Agnello Heating& Air Conditioning Inc.1602 Liberty StreetErie, Pennsylvania 16502[redacted]Revdex.com OF WESTERN PENNSYLVANIA400 Holiday Drive, Suite 200Pittsburgh, PA 15220Dear [redacted]:This is in regards to Case ID# [redacted] and [redacted] purchased a heating...

and air conditioning system in the fall of 2010. We installed the furnace and humidifier on 11/29/2010. It had a one-year labor warranty, 10-year parts warranty and lifetime heat exchange warranty.They called us on 11/7/2017 with a no heat problem on the furnace. They provided diagnostic codes from the furnace, E228; unable to perform successful pressure switch calibration and E276; soft lockout - exceeded maximum number of calibration retries. Our technician arrived at 5:30 pm and troubleshot the furnace. He found the pressure switch would not calibrate because the induce draft blower assembly had malfunctioned. This is a non-stock part is for the service trucks. It was 6:30 pm and he told them he would have to return the following morning when the office is open and he could get the induce draft assembly. He told them the follow up labor to install the assembly would be $65.00. [redacted] exhibited his displeasure. The following morning [redacted] called and complained about paying any additional labor to install the part. After incessantly chastising my service coordinator, she transferred the call to me. I explained in detail how we charge, and what his charges would be. He totally understood what the charges would be, although he did not agree with our policy. He agreed to pay the minimum fee of $65.00. We installed a new OEM induce draft assembly, as we said we would, and [redacted] paid with a check, as they said they would. The total they paid was $164, which consisted of a $99 service call on 11/7/17 and $65 follow up labor on 11/8/17. The $439 induce draft blower assembly was covered under the parts warranty.Stocking space limitations make it not possible or feasible for technicians to stock all parts for ALL furnaces we have installed. In seven years, the [redacted]’s, have never had maintenance performed on their furnace as required by Lennox warranty parameters. This very possibly would have alleviated this situation. I thoroughly and explicitly explained our service pricing before going to the [redacted]’s home. Unfortunately, they do not agree with our policies.Thomas J. A[redacted]Vice-President

Envoy Mortgage received [redacted] request to remove the credit inquiry that was authorized by [redacted], who applied for a mortgage loan through Envoy’s website on September 14, 2015.  Envoy acted upon this application and the authorization to pull credit provided by [redacted]...

under standard business practices for joint credit applications.  Envoy does not believe that we have committed any fraudulent activities by pulling credit as requested by his spouse.  The fact that Envoy acted appropriately in obtaining his credit report is evidenced by his signature on the authorization form (previously provided via email to [redacted] [redacted]) which contains the signature of [redacted] and a signature that appears to be [redacted]
 
However in order to resolve this complaint, we are working with our credit vendor to have the inquiry removed as a courtesy to [redacted] [redacted] should note that while we can request that the credit bureaus remove the inquiry, we cannot guarantee any particular result, and I have been advised that this process can take in excess of 30 days to complete.
 
Thank you,
Heather S[redacted]
SVP, Chief Compliance Officer
Envoy Mortgage, Ltd.