North Idaho Credit Corp.

Complaint: [redacted] I am rejecting this response because: their employee was demanding $a month and stated if we didn't send that in with a financial statement, the would seek other means to collect the money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: we have tried to work with this company, they threatened usWe are not filling out a financial statement, turning over our bank account number or our tax returnsThis company clearly is refusing to accept our payments Sincerely, [redacted]

The consumer *** was contacted on 05/16/in regards to bills owed to Kootenai Health by her husband ***. She had submitted credit card information for a $payment but it was declined. There are accounts that were turned to our office and the only payment that was made were
payments of $on each account on 01/03/17. She was not sending in monthly payments to Kootenai Health. In order to accept a nominal payment of $per month we would need a completed financial statement. The consumer refused to listen to our collector regarding her options and said she will send in what she can afford. Our collector stated that is not acceptable and her sending in what she can afford will not stop further collection efforts. If you should have any further questions, feel free to contact me at my office. Sincerely, Mark N***, VPNorth Idaho Credit Corp208-661-

If she will complete a financial statement we will review and determine an agreeable monthly payment.  If she refuses we will continue with collection efforts.  Sincerely, Mark N[redacted], VPNorth Idaho Credit Corp

Complaint: [redacted]
I am rejecting this response because: their employee was demanding $50 a month and stated if we didn't send that in with a financial statement, the would seek other means to collect the money. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we have tried to work with this company, they threatened us. We are not filling out a financial statement, turning over our bank account number or our tax returns. This company clearly is refusing to accept our payments. 
Sincerely,
[redacted]

Review: I currently have an account in collection with NICC. This account is in dispute and as of today, I have contacted the Attorney General's Office regarding this issue. However, my complaint against NICC is regarding their lack of contact. The person I speak with there is [redacted]. She knows about my dispute and the sensitivity of it and how passionate I am fighting this since it directly involves my husbands health and well-being. I spoke with her on 3/24/14 and asked specifically for something in writing to send to the Attorney General's Office stating that the account was "still valid" per KMC. She told me they had yet to hear back from KMC but she'd find out and contact me. I've heard nothing since then and today received a statment of my account being past due. I called and was informed by the receptionist, [redacted], that [redacted] had indeed gotten a response from KMC in April. [redacted] called me back and could offer no reason for not contacting me. I'm frustrated because this issue has been going on for some time and I feel that [redacted] and NICC could do a much better job following through. If you tell someone you will call them with a response, call them.Desired Settlement: I'd like a letter of apology. I have spoken with [redacted] repeatedly and she has promised to contact me and never did. Even today, when I called her out, so to speak, for not calling me in April when she received an answer from KMC, she offered no apology or explanation other than "I thought there'd be a different answer". Regardless of what she expected KMC's answer to me, I asked her to tell me their answer and she agreed to do so and then failed to do so. It's frustrating.

Business

Response:

I have written a letter to Mrs. [redacted] regarding her issues with our office. I will be personally discussing this matter with her and will hopefully resolve her issues. Due to HIPAA issues, I will not be able to discuss the matter in detail with the Revdex.com. If you should have any questions, feel free to give me a call.

Sincerely,

[redacted], VP

North Idaho Credit Corp

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received their letter, and while it has errors in it, I will rectify that myself. I also received a lovely phone call from [redacted], so I'm ready to close this. Thank you.

Regards,