North Jersey Media Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I have been a customer for over 25 yrs., back when we had newspaper delivery boys. They would put the paper on my landing by the door. As I got older and cannot go down stairs the paper is in the driveway where it sits until someone comes or I go out around the house where there are no steps. I called about this & for along time it was put by the door. Lately it is back in the driveway I called & was told it would be taken care of but no dice,I called again and was told it would be taken care of. Maybe it would have been if instead of using 'off shore' people they would have fix the problem instead of repeating everything I said. It seems the more we pay for a subscription the less we get.

Tell us why here...We apologize for any inconvenience. The delivery will cease immediately and there will be no further calls for collection

Tell us why here...*** *** ** *** *
*** *** ** ***A month credit has been issued for the failure to provide the delivery service. The delivery agent has been notified of the service failure and management will monitor the weekend delivery to insure satisfaction.?

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

We have made some internal changes to ensure that customer will receive two sets of coupons delivered to his home as promised.    One set will be delivered with [redacted], and the second set with the Weekly publication.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: We placed a home for sale ad in this NJ newspaper on 9/29/15 and was scheduled to appear in the 'Out of State' home section. The ad was clearly placed in the incorrect section - a home for sale in NJ. We have sent numerous emails and placed numerous calls to rectify their error. They 'promised' on numerous emails to refund $367.13 to our [redacted] Bank account. On 10/26/15, Kerry R[redacted] from the newspaper emailed us and stated 'The credit should be refunded to your account by the end of the week'. Again, as of 10/30/15 the refund was not deposited into our account. Ms. R[redacted] also emailed us on 10/22/15 stating 'The credit was written and is being processed – I’ll try to find out where it is. '. We respectfully request that the Revdex.com assist us on this matter. We have copies of all emails as well as a copy of the newspaper showing the ad was incorrectly placed. Thank you!Desired Settlement: We placed a home for sale ad in this NJ newspaper on 9/29/15 and was scheduled to appear in the 'Out of State' home section. The ad was clearly placed in the incorrect section - a home for sale in NJ. We have sent numerous emails and placed numerous calls to rectify their error. They 'promised' on numerous emails to refund $367.13 to our [redacted] Bank account. On 10/26/15, Kerry R[redacted] from the newspaper emailed us and stated 'The credit should be refunded to your account by the end of the week'. Again, as of 10/30/15 the refund was not deposited into our account. Ms. R[redacted] also emailed us on 10/22/15 stating 'The credit was written and is being processed – I’ll try to find out where it is. '. We respectfully request that the Revdex.com assist us on this matter. We have copies of all emails as well as a copy of the newspaper showing the ad was incorrectly placed. Thank you!

Business

Response:

[redacted] credit card has been refunded - she emailed me at 7:26 last night to let me know that.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: received a promotional email from the company; I signed up and I paid for 20 weeks of newspaper delivery ( [redacted] ), I received the first 4 weeks, missing a few papers, but have not received any more since last week; subscription should run until october; I have contacted Customer Service and have received no reply.Desired Settlement: resume newspaper delivery as promised until October.

Business

Response:

[redacted]

A subscription to [redacted] was established on June 7, 2013 for the above address. A service error was determined and a credit was issued. The subscriber confirmed that the delivery has been corrected and has been receiving the paper.

Subscriber notes:

From: [redacted]

Sent: Monday, July 22, 2013 12:00 PM

To: [redacted]

Subject: Re: [redacted]

yes it has

thanks\

On 07/22/13, [redacted]> wrote:

Dear Mr. [redacted],

I just want confirm your delivery has been arriving everyday?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I subscribed to the paper iin november paid in full was to end in Feb they constantly call and ask if I want to continue told them no they have dropped off paper intermittantly. I thought to get me to continue now they are calling and harrassing me to pay because I didn't call and cancel if I paid up front for the term why should I call and cancel? I tell them no when they call which is every other day, annoying I paid for services I wanted to receive and thats it, I have to recycle all this paper I don't read, I only wanted it thru the holidays anyway. I watch the news and don't need the paper. The fact is I don't feel I should have to pay for a product I did not ask for, as they say we thought people would get upset when it's not there so we continue, that's not my problem you took it upon yourselves and I want the harrassment stopped with the calls.Desired Settlement: phone calls stopped and no payment warranted

Business

Response:

Tell us why here...We apologize for any inconvenience. The delivery will cease immediately and there will be no further calls for collection.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I paid for a weekend newspaper subscription back in November. I was told it would take up to a week for the newspaper to start being delivered. After patiently waiting over a month, I realized there was a problem. Tried calling the number on my receipt and had no luck [redacted]. After looking up an alternate number, I was able to reach someone from the headquarters. They said it was en error and that I should be getting the paper soon. Only received one paper! The next week I called and reported that the newspaper wasn't being delivered. They said the would let the driver know..... Long story short, they have charged me for 4 months of service they have not provided. If they can go as far as charging my card they should be able to provide a service.Desired Settlement: I need for them to stop charging my card until they provide me with 4 months of service they already charged me for.

Business

Response:

Tell us why here...[redacted]

[redacted]A 3 month credit has been issued for the failure to provide the delivery service. The delivery agent has been notified of the service failure and management will monitor the weekend delivery to insure satisfaction.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: In late May 2015 I requested that my subscription to the [redacted] be stopped at the end of my billing period. I noticed this morning that I was billed on 6/29 for another month.I called the cancellation department this morning. The person I spoke to could not no record that I had a subscription. I was told that neither my phone number or address were on file. I was directed to fax in a copy of my bank statement to prove that I was billed. I do not have a fax and requested a phone number or email address so that I might communicate with someone who could assist me. I was told that I had to either fax in the information or send it via USPO. The person would also not refer me to another person who might be able to help me. I was told to call back.I then called the phone number that shows up on my [redacted] account drop down menu on the billing charge. That number was for a law firm. FYI the information listed on my [redacted] account drop down menu is as follows: Transaction date 6/29/15Posting date: 6/30/15The system will not allow me to enter in the phone number or the zip code indicated on my [redacted] statement. It recognizes it as a SS numbCharge: $25.60Desired Settlement: I would 1) that my subscription to the [redacted] be discontinued immediately, and 2) that the subscription fee of $25.60 refunded immediately.

Business

Response:

Tell us why here...We apologize for the inconvenience. Delivery will cease and a full refund to the credit card has been processed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,