I spoke with Mr [redacted] on 3-regarding the charge to his Visa We actually did not charge his credit card but authorized itIt would have shown up as a "pending charge" on his bank account I was off on Monday 3-but spoke with Mr [redacted] on Tuesday Once I researched that he did in fact pay cash I voided the authorization to his Visa If this is a debit card his bank can take up to business days to drop the authorization See below for details showing the void for the pending authorization to his Visa (please don't post that section of this letter) When a guest checks in it automatically authorizes the credit card for room charges, when a guest pays cash or changes payment type the original authorization charge must be manually voided, I do apologize this wasn't done in a timely manner Please allow business days for your bank to drop the pending authorization charge, if you still see the charge I would be happy to contact your bankSincerely, Void [redacted] $ [redacted] Jill F [redacted] General Manager Comfort Inn Indy North NMeridian StIndianapolis, IN 317-816-ph~ 317-575-fax J [redacted] @comfortindynorth.com
I spoke with Mr [redacted] on 3-regarding the charge to his Visa We actually did not charge his credit card but authorized itIt would have shown up as a "pending charge" on his bank account I was off on Monday 3-but spoke with Mr [redacted] on Tuesday Once I researched that he did in fact pay cash I voided the authorization to his Visa If this is a debit card his bank can take up to business days to drop the authorization See below for details showing the void for the pending authorization to his Visa (please don't post that section of this letter) When a guest checks in it automatically authorizes the credit card for room charges, when a guest pays cash or changes payment type the original authorization charge must be manually voided, I do apologize this wasn't done in a timely manner Please allow business days for your bank to drop the pending authorization charge, if you still see the charge I would be happy to contact your bankSincerely, Void [redacted] $ [redacted] Jill F [redacted] General Manager Comfort Inn Indy North NMeridian StIndianapolis, IN 317-816-ph~ 317-575-fax J [redacted] @comfortindynorth.com