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North Mechanical

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North Mechanical Reviews (10)

Dear Revdex.com Rep,In response to your letter to us dated March (CID [redacted] ), we had already received an email from this customer requesting payment from us for money he paid to another contractor; which we responded to and deniedWe were hired by the customer to remove a gas furnace and install a packaged heat pump, which we completed Approximately month later the customer called in regarding excessive run time and high utility bills We sent technicians out to determine what was going onOur technicians found that due to the abnormally low ambient temperatures at the time, the unit was defrosting numerous times per day, (heat pump operation) we also found existing ductwork to be restrictedWe discussed this with the homeowner and per his request we made repairs to the existing ductwork improving air circulation throughout the home, we also adjusted defrost to allow longer run times between defrost cyclesThe customers unit was operating at this timeAround this time or shortly thereafter and unbeknownst to us, the customer hired an another/outside contractor to come in and look at his unit We found this out because the customer called in to notify us of his intent to use the other contractor to change out a TXV and asked us for documentation regarding his manufacturer’s warranty Actually, the customer called in and stated the we failed to register his unit and that he had no manufacturer warranty, which was not correct but that was what the other contractor had told him We provided all documentation to the customer at that time showing that in fact we did register his equipment and therefore he did have the full manufacturer’s warrantyWhen the customer notified us of his intent to use a different contractor, we closed out the issue with a note that the customer decided to not use us The next communication we received from the customer was that he had work completed and wanted us to pay the bill for his other contractor We did not approve the use of an outside contractor, nor did we approve of the work completed on the unit which voids any warranty we would provide in the future on this equipment Recommend this case be dropped as soon as possible as the reimbursement being requested is unwarranted and inappropriate

Our office shows multiple attempts to schedule Dave N*** to meet with the customer. We were told Dave would have to meet at a time when MrB*** could be present and at the last correspondence we have noted that MrB*** was not available and they (customer) would return a call to us. Then we received a request for proof of warranty because MrB*** was using a different contractor and the contractor stated MrB***'s unit was not under warranty, which was not accurate. Again, we did not approve of the use of an outside contractor, nor did we approve of the work completed on the unit which voids any warranty we would provide in the future on this equipment

I received an E-mail from Lynn W*** dated 12/15/that the Owner Dave N*** was going to contact us and schedule an appointment with us because he was questioning the bad TXV The e-mail stated "The owner Dave N*** is going to schedule to go over and look a the system he is questioning the bad TXV since we haven't had any trouble with the *** TXv's in the past The office will contact you to schedule that" Dave N*** never contacted us or his scheduler As of this date we haven't heard from Dave N*** the owner or N*** Mechanical On 12/16/I responded to Lynn W*** e-mail with an OK expecting to hear from N*** Mechanical or Dave N*** That was the last communication with N*** Mechanical and they have never communicated with me since 12/15/

Dear Revdex.com Rep,In response to your letter to us dated March (CID ***), we had already received an email from this customer requesting payment from us for money he paid to another contractor; which we responded to and denied. We were hired by the
customer to remove a gas furnace and install a packaged heat pump, which we completed Approximately month later the customer called in regarding excessive run time and high utility bills We sent technicians out to determine what was going onOur technicians found that due to the abnormally low ambient temperatures at the time, the unit was defrosting numerous times per day, (heat pump operation) we also found existing ductwork to be restrictedWe discussed this with the homeowner and per his request we made repairs to the existing ductwork improving air circulation throughout the home, we also adjusted defrost to allow longer run times between defrost cyclesThe customers unit was operating at this time. Around this time or shortly thereafter and unbeknownst to us, the customer hired an another/outside contractor to come in and look at his unit We found this out because the customer called in to notify us of his intent to use the other contractor to change out a TXV and asked us for documentation regarding his manufacturer’s warranty Actually, the customer called in and stated the we failed to register his unit and that he had no manufacturer warranty, which was not correct but that was what the other contractor had told him We provided all documentation to the customer at that time showing that in fact we did register his equipment and therefore he did have the full manufacturer’s warranty. When the customer notified us of his intent to use a different contractor, we closed out the issue with a note that the customer decided to not use us The next communication we received from the customer was that he had work completed and wanted us to pay the bill for his other contractor We did not approve the use of an outside contractor, nor did we approve of the work completed on the unit which voids any warranty we would provide in the future on this equipment Recommend this case be dropped as soon as possible as the reimbursement being requested is unwarranted and inappropriate

Dear Revdex.com Rep,In response to your letter to us dated 14 March 2016 (CID [redacted]), we had already received an email from this customer requesting payment from us for money he paid to another contractor; which we responded to and denied. We were hired by the customer to remove...

a gas furnace and install a packaged heat pump, which we completed.  Approximately 1 month later the customer called in regarding excessive run time and high utility bills.  We sent technicians out to determine what was going on. Our technicians found that due to the abnormally low ambient temperatures at the time, the unit was defrosting numerous times per day, (normal heat pump operation) we also found existing ductwork to be restricted. We discussed this with the homeowner and per his request we made repairs to the existing ductwork improving air circulation throughout the home, we also adjusted defrost to allow longer run times between defrost cycles. The customers unit was operating normal at this time. Around this time or shortly thereafter and unbeknownst to us, the customer hired an another/outside contractor to come in and look at his unit.  We found this out because the customer called in to notify us of his intent to use the other contractor to change out a TXV and asked us for documentation regarding his manufacturer’s warranty.  Actually, the customer called in and stated the we failed to register his unit and that he had no manufacturer warranty, which was not correct but that was what the other contractor had told him.  We provided all documentation to the customer at that time showing that in fact we did register his equipment and therefore he did have the full manufacturer’s warranty. When the customer notified us of his intent to use a different contractor, we closed out the issue with a note that the customer decided to not use us.  The next communication we received from the customer was that he had work completed and wanted us to pay the bill for his other contractor.  We did not approve the use of an outside contractor, nor did we approve of the work completed on the unit which voids any warranty we would provide in the future on this equipment.   Recommend this case be dropped as soon as possible as the reimbursement being requested is unwarranted and inappropriate.

WARNING!!!!!!!!!!!!!!!!!!!!!!!!
Do not use this company. We hired North Mechanical just before Thanksgiving 2015 to install a heater on our home that we had just purchased. We were told by their sales rep that it would take no more than 2 weeks. The job was finally completed in March 2016 and it was not completed properly. We actually had to hire another company to fix their incompetence. We were lied to on numerous occasions. Even the owners did not seem to care about getting the job done. They promised that we could do one year no interest financing, which was a lie. We were told initially the job would be $3,400 and it ended up being over $8,000. It was just the most horrible experience dealing with this company. For your own good please stay away.

I received an E-mail from Lynn W[redacted] dated 12/15/15 that the Owner Dave N[redacted] was going to contact us and schedule an appointment with us because he was questioning the bad TXV.  The e-mail stated "The owner Dave N[redacted] is going to schedule to go over and look a the system he is questioning the bad TXV since we haven't had any trouble with the [redacted] TXv's in the past.  The office will contact you to schedule that".  Dave N[redacted] never contacted us or his scheduler.  As of this date we haven't heard from Dave N[redacted] the owner or N[redacted] Mechanical.  On 12/16/15 I responded to Lynn W[redacted] e-mail with an OK expecting to hear from N[redacted] Mechanical or Dave N[redacted].  That was the last communication with N[redacted] Mechanical and they have never communicated with me since 12/15/15.

Our office shows multiple attempts to schedule Dave N[redacted] to meet with the customer.  We were told Dave would have to meet at a time when Mr. B[redacted] could be present and at the last correspondence we have noted that Mr. B[redacted] was not available and they (customer) would return a call to us.  Then we received a request for proof of warranty because Mr. B[redacted] was using a different contractor and the contractor stated Mr. B[redacted]'s unit was not under warranty, which was not accurate.  Again, we did not approve of the use of an outside contractor, nor did we approve of the work completed on the unit which voids any warranty we would provide in the future on this equipment.

Dear Revdex.com Rep,In response to your letter to us dated 14 March 2016 (CID [redacted]), we had already received an email from this customer requesting payment from us for money he paid to another contractor; which we responded to and denied. We were hired by the...

customer to remove a gas furnace and install a packaged heat pump, which we completed.  Approximately 1 month later the customer called in regarding excessive run time and high utility bills.  We sent technicians out to determine what was going on. Our technicians found that due to the abnormally low ambient temperatures at the time, the unit was defrosting numerous times per day, (normal heat pump operation) we also found existing ductwork to be restricted. We discussed this with the homeowner and per his request we made repairs to the existing ductwork improving air circulation throughout the home, we also adjusted defrost to allow longer run times between defrost cycles. The customers unit was operating normal at this time. Around this time or shortly thereafter and unbeknownst to us, the customer hired an another/outside contractor to come in and look at his unit.  We found this out because the customer called in to notify us of his intent to use the other contractor to change out a TXV and asked us for documentation regarding his manufacturer’s warranty.  Actually, the customer called in and stated the we failed to register his unit and that he had no manufacturer warranty, which was not correct but that was what the other contractor had told him.  We provided all documentation to the customer at that time showing that in fact we did register his equipment and therefore he did have the full manufacturer’s warranty. When the customer notified us of his intent to use a different contractor, we closed out the issue with a note that the customer decided to not use us.  The next communication we received from the customer was that he had work completed and wanted us to pay the bill for his other contractor.  We did not approve the use of an outside contractor, nor did we approve of the work completed on the unit which voids any warranty we would provide in the future on this equipment.   Recommend this case be dropped as soon as possible as the reimbursement being requested is unwarranted and inappropriate.

WARNING!!!!!!!!!!!!!!!!!!!!!!!!

Do not use this company. We hired North Mechanical just before Thanksgiving 2015 to install a heater on our home that we had just purchased. We were told by their sales rep that it would take no more than 2 weeks. The job was finally completed in March 2016 and it was not completed properly. We actually had to hire another company to fix their incompetence. We were lied to on numerous occasions. Even the owners did not seem to care about getting the job done. They promised that we could do one year no interest financing, which was a lie. We were told initially the job would be $3,400 and it ended up being over $8,000. It was just the most horrible experience dealing with this company. For your own good please stay away.

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Address: 906 S McLane Rd, Payson, Arizona, United States, 85541

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