I am responding to this complaint and will reply by item:1.? The first problem addressed placing a lien without giving the insurance a chance to pay.? It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away.? According to Minnesota State Law the lien must be filed within days after release from the hospital.? This lien is placed against the personal injury settlement and is not a lien against any property.? 2.? Once the personal injury settlement has occurred, the lien is then removed.? The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied.? This was not supposed to happen this way.? The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement.? 3.? Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien.? Because it entered the work queue, we released the lien on 1/11/17.? Again, this lien is only against the personal injury settlement and not against at property or home.? I will follow this up with a letter to the patient and copy the Revdex.com for your records.? If you have any questions, please feel free to contact me at ###-###-####.? Judy ***Manager
I am responding to this complaint and will reply by item: The first problem addressed placing a lien without giving the insurance a chance to pay It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away According to Minnesota State Law the lien must be filed within days after release from the hospital This lien is placed against the personal injury settlement and is not a lien against any property Once the personal injury settlement has occurred, the lien is then removed The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied This was not supposed to happen this way The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien Because it entered the work queue, we released the lien on 1/11/Again, this lien is only against the personal injury settlement and not against at property or homeI will follow this up with a letter to the patient and copy the Revdex.com for your records If you have any questions, please feel free to contact me at ###-###-####Judy ***Manager
Initial Business Response / [redacted] (1000, 14, 2015/12/18) */ To: [redacted] , Revdex.com From: North Memorial Health Care [redacted] Golden Valley, MN Re: Case # [redacted] (***, [redacted] ) December 16, Dear Mr [redacted] , We have received and reviewed this case as requestedMr [redacted] is concerned that a charge of $for an ankle stabilization boot is an example of predatory billingThe patient wishes his bill to be adjusted by $ North Memorial Health Care understands that the cost and payment for health care can often be complexWe did charge Mr [redacted] the appropriate charge for the boot according to our chargemasterWe strive to provide affordable care for all patients, including those who are uninsuredNorth Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr***Mr [redacted] would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,a yearSomeone from our business office will be in contact with Mr [redacted] to verify eligibility We apologize for the inconvenience this has caused Mr***, but hope this resolution satisfactory addresses the concerns indicated to your officeIf you have any questions, please do not hesitate to contact me at [redacted] @northmemorial.com , or [redacted] Sincerely, Matthew J [redacted] Risk Manager, Population Health and Ambulatory Services Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 14, 2015/12/18) */ To: [redacted] , Revdex.com From: North Memorial Health Care [redacted] Golden Valley, MN Re: Case # [redacted] (***, [redacted] ) December 16, Dear Mr [redacted] , We have received and reviewed this case as requested Mr [redacted] is concerned that a charge of $for an ankle stabilization boot is an example of predatory billing The patient wishes his bill to be adjusted by $ North Memorial Health Care understands that the cost and payment for health care can often be complex We did charge Mr [redacted] the appropriate charge for the boot according to our chargemaster We strive to provide affordable care for all patients, including those who are uninsured North Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr [redacted] Mr [redacted] would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,a year Someone from our business office will be in contact with Mr [redacted] to verify eligibility We apologize for the inconvenience this has caused Mr***, but hope this resolution satisfactory addresses the concerns indicated to your office If you have any questions, please do not hesitate to contact me at [redacted] @northmemorial.com , or [redacted] Sincerely, Matthew J [redacted] Risk Manager, Population Health and Ambulatory Services Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/13) */
Reviewed the account and spoke directly to the patient After additional review found that $dollars were credited back to the patient as two separate refunds for the total amount of $ Patient did confirm she had received the refund
for the total amount due of $
I am responding to this complaint and will reply by item:1. The first problem addressed placing a lien without giving the insurance a chance to pay. It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away.
According to Minnesota State Law the lien must be filed within days after release from the hospital. This lien is placed against the personal injury settlement and is not a lien against any property. 2. Once the personal injury settlement has occurred, the lien is then removed. The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied. This was not supposed to happen this way. The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement. 3. Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien. Because it entered the work queue, we released the lien on 1/11/17. Again, this lien is only against the personal injury settlement and not against at property or home. I will follow this up with a letter to the patient and copy the Revdex.com for your records. If you have any questions, please feel free to contact me at ###-###-####. Judy ***Manager
Initial Business Response /* (1000, 14, 2015/12/18) */
To: *** ***, Revdex.com
From: North Memorial Health Care *** Golden Valley, MN Re: Case #*** (***, ***)
December 16,
Dear Mr***,
We have received and reviewed this
case as requested Mr*** is concerned that a charge of $for an ankle stabilization boot is an example of predatory billing The patient wishes his bill to be adjusted by $
North Memorial Health Care understands that the cost and payment for health care can often be complex We did charge Mr*** the appropriate charge for the boot according to our chargemaster We strive to provide affordable care for all patients, including those who are uninsured North Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr*** Mr*** would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,a year Someone from our business office will be in contact with Mr*** to verify eligibility
We apologize for the inconvenience this has caused Mr***, but hope this resolution satisfactory addresses the concerns indicated to your office If you have any questions, please do not hesitate to contact me at ***@northmemorial.com , or ***
Sincerely,
Matthew J*** Risk Manager, Population Health and Ambulatory Services
Initial Consumer Rebuttal /* (2000, 16, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 14, 2015/12/18) */
To: [redacted], Revdex.com
From: North Memorial Health Care [redacted] Golden Valley, MN 55427 Re: Case #[redacted] ([redacted], [redacted])
December 16, 2015
Dear Mr. [redacted],
We have received and reviewed this...
case as requested. Mr. [redacted] is concerned that a charge of $222 for an ankle stabilization boot is an example of predatory billing. The patient wishes his bill to be adjusted by $122.40.
North Memorial Health Care understands that the cost and payment for health care can often be complex. We did charge Mr. [redacted] the appropriate charge for the boot according to our chargemaster. We strive to provide affordable care for all patients, including those who are uninsured. North Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr. [redacted]. Mr. [redacted] would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,000 a year. Someone from our business office will be in contact with Mr. [redacted] to verify eligibility.
We apologize for the inconvenience this has caused Mr. [redacted], but hope this resolution satisfactory addresses the concerns indicated to your office. If you have any questions, please do not hesitate to contact me at [redacted]@northmemorial.com , or [redacted].
Sincerely,
Matthew J. [redacted] Risk Manager, Population Health and Ambulatory Services
Initial Consumer Rebuttal /* (2000, 16, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am responding to this complaint and will reply by item:1. The first problem addressed placing a lien without giving the insurance a chance to pay. It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away. ...
According to Minnesota State Law the lien must be filed within 180 days after release from the hospital. This lien is placed against the personal injury settlement and is not a lien against any property. 2. Once the personal injury settlement has occurred, the lien is then removed. The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied. This was not supposed to happen this way. The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement. 3. Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien. Because it entered the work queue, we released the lien on 1/11/17. Again, this lien is only against the personal injury settlement and not against at property or home. I will follow this up with a letter to the patient and copy the Revdex.com for your records. If you have any questions, please feel free to contact me at ###-###-####. Judy [redacted]Manager
Initial Business Response /* (1000, 5, 2016/01/13) */
Reviewed the account and spoke directly to the patient. After additional review found that $80 dollars were credited back to the patient as two separate refunds for the total amount of $160.00. Patient did confirm she had received the refund...
I am responding to this complaint and will reply by item:1.? The first problem addressed placing a lien without giving the insurance a chance to pay.? It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away.? According to Minnesota State Law the lien must be filed within days after release from the hospital.? This lien is placed against the personal injury settlement and is not a lien against any property.? 2.? Once the personal injury settlement has occurred, the lien is then removed.? The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied.? This was not supposed to happen this way.? The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement.? 3.? Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien.? Because it entered the work queue, we released the lien on 1/11/17.? Again, this lien is only against the personal injury settlement and not against at property or home.? I will follow this up with a letter to the patient and copy the Revdex.com for your records.? If you have any questions, please feel free to contact me at ###-###-####.? Judy ***Manager
I am responding to this complaint and will reply by item: The first problem addressed placing a lien without giving the insurance a chance to pay It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away According to Minnesota State Law the lien must be filed within days after release from the hospital This lien is placed against the personal injury settlement and is not a lien against any property Once the personal injury settlement has occurred, the lien is then removed The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied This was not supposed to happen this way The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien Because it entered the work queue, we released the lien on 1/11/Again, this lien is only against the personal injury settlement and not against at property or homeI will follow this up with a letter to the patient and copy the Revdex.com for your records If you have any questions, please feel free to contact me at ###-###-####Judy ***Manager
Initial Business Response / [redacted] (1000, 14, 2015/12/18) */ To: [redacted] , Revdex.com From: North Memorial Health Care [redacted] Golden Valley, MN Re: Case # [redacted] (***, [redacted] ) December 16, Dear Mr [redacted] , We have received and reviewed this case as requestedMr [redacted] is concerned that a charge of $for an ankle stabilization boot is an example of predatory billingThe patient wishes his bill to be adjusted by $ North Memorial Health Care understands that the cost and payment for health care can often be complexWe did charge Mr [redacted] the appropriate charge for the boot according to our chargemasterWe strive to provide affordable care for all patients, including those who are uninsuredNorth Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr***Mr [redacted] would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,a yearSomeone from our business office will be in contact with Mr [redacted] to verify eligibility We apologize for the inconvenience this has caused Mr***, but hope this resolution satisfactory addresses the concerns indicated to your officeIf you have any questions, please do not hesitate to contact me at [redacted] @northmemorial.com , or [redacted] Sincerely, Matthew J [redacted] Risk Manager, Population Health and Ambulatory Services Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 14, 2015/12/18) */ To: [redacted] , Revdex.com From: North Memorial Health Care [redacted] Golden Valley, MN Re: Case # [redacted] (***, [redacted] ) December 16, Dear Mr [redacted] , We have received and reviewed this case as requested Mr [redacted] is concerned that a charge of $for an ankle stabilization boot is an example of predatory billing The patient wishes his bill to be adjusted by $ North Memorial Health Care understands that the cost and payment for health care can often be complex We did charge Mr [redacted] the appropriate charge for the boot according to our chargemaster We strive to provide affordable care for all patients, including those who are uninsured North Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr [redacted] Mr [redacted] would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,a year Someone from our business office will be in contact with Mr [redacted] to verify eligibility We apologize for the inconvenience this has caused Mr***, but hope this resolution satisfactory addresses the concerns indicated to your office If you have any questions, please do not hesitate to contact me at [redacted] @northmemorial.com , or [redacted] Sincerely, Matthew J [redacted] Risk Manager, Population Health and Ambulatory Services Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2016/01/13) */
Reviewed the account and spoke directly to the patient After additional review found that $dollars were credited back to the patient as two separate refunds for the total amount of $ Patient did confirm she had received the refund
for the total amount due of $
I am responding to this complaint and will reply by item:1. The first problem addressed placing a lien without giving the insurance a chance to pay. It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away.
According to Minnesota State Law the lien must be filed within days after release from the hospital. This lien is placed against the personal injury settlement and is not a lien against any property. 2. Once the personal injury settlement has occurred, the lien is then removed. The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied. This was not supposed to happen this way. The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement. 3. Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien. Because it entered the work queue, we released the lien on 1/11/17. Again, this lien is only against the personal injury settlement and not against at property or home. I will follow this up with a letter to the patient and copy the Revdex.com for your records. If you have any questions, please feel free to contact me at ###-###-####. Judy ***Manager
Initial Business Response /* (1000, 14, 2015/12/18) */
To: *** ***, Revdex.com
From: North Memorial Health Care *** Golden Valley, MN Re: Case #*** (***, ***)
December 16,
Dear Mr***,
We have received and reviewed this
case as requested Mr*** is concerned that a charge of $for an ankle stabilization boot is an example of predatory billing The patient wishes his bill to be adjusted by $
North Memorial Health Care understands that the cost and payment for health care can often be complex We did charge Mr*** the appropriate charge for the boot according to our chargemaster We strive to provide affordable care for all patients, including those who are uninsured North Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr*** Mr*** would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,a year Someone from our business office will be in contact with Mr*** to verify eligibility
We apologize for the inconvenience this has caused Mr***, but hope this resolution satisfactory addresses the concerns indicated to your office If you have any questions, please do not hesitate to contact me at ***@northmemorial.com , or ***
Sincerely,
Matthew J*** Risk Manager, Population Health and Ambulatory Services
Initial Consumer Rebuttal /* (2000, 16, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 14, 2015/12/18) */
To: [redacted], Revdex.com
From: North Memorial Health Care [redacted] Golden Valley, MN 55427 Re: Case #[redacted] ([redacted], [redacted])
December 16, 2015
Dear Mr. [redacted],
We have received and reviewed this...
case as requested. Mr. [redacted] is concerned that a charge of $222 for an ankle stabilization boot is an example of predatory billing. The patient wishes his bill to be adjusted by $122.40.
North Memorial Health Care understands that the cost and payment for health care can often be complex. We did charge Mr. [redacted] the appropriate charge for the boot according to our chargemaster. We strive to provide affordable care for all patients, including those who are uninsured. North Memorial will be implementing changes to its self-pay policy in 2016, but we have decided to apply these changes for Mr. [redacted]. Mr. [redacted] would qualify for a full waiver of his current balance based on payments already made if his income is less than $125,000 a year. Someone from our business office will be in contact with Mr. [redacted] to verify eligibility.
We apologize for the inconvenience this has caused Mr. [redacted], but hope this resolution satisfactory addresses the concerns indicated to your office. If you have any questions, please do not hesitate to contact me at [redacted]@northmemorial.com , or [redacted].
Sincerely,
Matthew J. [redacted] Risk Manager, Population Health and Ambulatory Services
Initial Consumer Rebuttal /* (2000, 16, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am responding to this complaint and will reply by item:1. The first problem addressed placing a lien without giving the insurance a chance to pay. It is our policy when we find out about a motor vehicle accident to place the lien against the personal injury settlement right away. ...
According to Minnesota State Law the lien must be filed within 180 days after release from the hospital. This lien is placed against the personal injury settlement and is not a lien against any property. 2. Once the personal injury settlement has occurred, the lien is then removed. The reason the staff member could not see the lien was because the flag that is on the account indicating the lien was systematically removed when the account was satisfied. This was not supposed to happen this way. The flag stays on typically and we monitor daily for zero balances, and when the account is at zero we remove the lien from the personal injury settlement. 3. Upon receiving the call on January 5th when the employee noted the account, the account changed from closed to billed and it entered our work queue to release the lien. Because it entered the work queue, we released the lien on 1/11/17. Again, this lien is only against the personal injury settlement and not against at property or home. I will follow this up with a letter to the patient and copy the Revdex.com for your records. If you have any questions, please feel free to contact me at ###-###-####. Judy [redacted]Manager
Initial Business Response /* (1000, 5, 2016/01/13) */
Reviewed the account and spoke directly to the patient. After additional review found that $80 dollars were credited back to the patient as two separate refunds for the total amount of $160.00. Patient did confirm she had received the refund...
for the total amount due of $160.00.